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Windows XP won't shut down

Ian_Mac

Active Member
Joined
Sep 14, 2008
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593
Location
Somerset
As above really, when I click the shut down button the laptop just seems to hang and the only way I can switch it off is to hold down the power button.

Obviously when I come to use the laptop again it goes through the whole scan disk process.

Apart from leaving my girlfriend on the laptop when I went to work on Friday night I can't think of anything out of the ordinary I've done to it.

Any advice appreciated.

:thumb:
 
I've had this occasionally with XP on a desktop. Usually end up just turning off the power.
Sometimes I run adaware & spybot afterwards, but it generally seems to cure itself.
 
I would agree with SP!KE. Use System Restore to roll back to a restore point when everything was OK. There have been a few windows updates recently which may not have installed properly. Have you set your machine to automatically receive updates? If not then you should do. Subsequent updates will usually sort it out.

When shutting down leave it for at least half an hour. Only then, if there is no hard drive activity, can you declare it locked-up and shutdown with the power button.
 
Twice it's been over night where I've come in 1st thing in the morning and it's still on the same screen.

Now for the dumb bit - system restore? Never heard of it I'm afraid, how do I go about carrying out a restore?

Thanks
 
The easiest way is to press Start>Help and type "System Restore" into the box. There'll be a link and it will explain all about it.
 
Press CTRL + ALT + DEL to bring up the Task manager.

Look in "process" tab (make sure you tick the checkbox to show processes from all users) and see what is running.

There is a lot of malware around nowadays, and sadly adaware and spybot aren't up to the job.

Download and run "ComboFix" and "MalwareBytes Anti-Malware" in that order.

ComboFix will detect any rootkits.
MBAM will sort any spyware

HTH etc
 
Press CTRL + ALT + DEL to bring up the Task manager.

Look in "process" tab (make sure you tick the checkbox to show processes from all users) and see what is running.

There is a lot of malware around nowadays, and sadly adaware and spybot aren't up to the job.

Download and run "ComboFix" and "MalwareBytes Anti-Malware" in that order.

ComboFix will detect any rootkits.
MBAM will sort any spyware

HTH etc

I really wouldn't start loading more software until the Sys Restore procedure was followed.
The OP's usage doesn't seem to indicate surfing within "suspect" areas.

System Restore can be found under Programs/Accessories/System tools from within most operating systems.
 
Update so far.. carried out the system restore with a date of 15th May, totally buggered up my wireless connection and anti virus.

Re-tried the retore with last fri's date and my wireless now works?? Kaspersky still not working so I'm now in the process of re-installing it.

At least the computer shuts down now, must have done it about 7 times in the last 20 mins or so...

Anyway, thanks for the advice so far, sure once I get Kaspersky running again it'll all be fine.

Cheers!
 
I really wouldn't start loading more software until the Sys Restore procedure was followed.
The OP's usage doesn't seem to indicate surfing within "suspect" areas.

System Restore can be found under Programs/Accessories/System tools from within most operating systems.

The point is, *something* changed, so the system restore method gives you two options.

1/ it apparently fixes the problem, but you are no wiser as to how or why.

2/ it apparently doesn't fix the problem, you are still no wiser as to how or why, and you have just added another step to the forensic path.

*NOTHING* I read about the OP's usage (notably, his girlfriends usage) gives me any reason whatsoever to assume that they surf securely and use the computer safely and securely.

Analysis and Diagnosis always precede Remedy.

update, and as we see while I was typing, system restore broke more stuff, or we now to assume that the last system restore point save was done with broken wifi and a/v?

the OP is moving further away from the prey, not closing in on it.
 
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Press CTRL + ALT + DEL to bring up the Task manager.

Look in "process" tab (make sure you tick the checkbox to show processes from all users) and see what is running.

There is a lot of malware around nowadays, and sadly adaware and spybot aren't up to the job.

Download and run "ComboFix" and "MalwareBytes Anti-Malware" in that order.

ComboFix will detect any rootkits.
MBAM will sort any spyware

HTH etc

I agree with this one ... Malwarebytes has it's own space that it installs to and can operate cleanly no matter the system state.
An excellent software must-have!
 
Ok... after a slight diversion onto the x-box I'm back and everything appears to be back on track.

Kaspersky now reinstalled along with a new update!

The malware software I've been running for a while now ever since my laptop went in for a service last year and it was installed when I got it back. You're quite right in saying I don't venture on any unusual sites. Lately it's been strictly car forums, autotrader, pistonheads and facebook, oh and email also.

Only thing I can possibly put it down to is a piece of software called Audacity or something like that which was downloaded to edit an MP3 for the other half's phone. Apparently it was downloaded from Download.com but I've well and truly deleted it now.

Thanks again all for the advice.
 
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Ok... after a slight diversion onto the x-box I'm back and everything appears to be back on track.

Kaspersky now reinstalled along with a new update!

The malware software I've been running for a while now ever since my laptop went in for a service last year and it was installed when I got it back. You're quite right in saying I don't venture on any unusual sites. Lately it's been strictly car forums, autotrader, pistonheads and facebook, oh and email also.

Only thing I can possibly put it down to is a piece of software called Audacity or something like that which was downloaded to edit an MP3 for the other half's phone. Apparently it was downloaded from Download.com but I've well and truly deleted it now.

Thanks again all for the advice.

To use a car analogy (oh noes)...

One day your car engine refuses to shut down.

The next day you start fiddling with various controls, the radio stops working, the lights stop working.

You continue fiddling, now the radio and lights and working and the engine shuts down.

Would you also declare that your car "appears back on track"?

Perhaps if I had charged you MB prices you would have listened to the advice more closely?

MalwareBytes Anti-Malware is free, and frankly detects and cures many problems that adaware and spybot do not even notice.

Rootkits are an increasingly common problem, and by their very nature are concealed, both from the common user, and from kaspersky (not my favourite AV software) and adaware / spybot / mbam, and ComboFix is free.

Facebook is CHOCK FULL of malware and drive-by downloads, even if you use Firefox with NoScript and AdBlock.

You also admit to downloading spurious software (phone/mp3) and running it.

I could bet you a lot of money (no bet really, no chance of losing) that your computer still has issues.

Going back to my MB analogy, you were offered a free after hours consultation from an MB specialist technician who offered to plug your car into the MB diagnostic computers for free (MBAM and ComboFix are free) and you preferred instead to reprise the jokes about if MS made cars by fiddling with the controls until the problem apparently went away.

Even if you were in a situation where your laptop was worth nothing to you, and where it contained zero useful data, you still should not be so dismissive.

A man was recently convicted, here in the UK, for "making" obscene material.

He did not actually make it, in the sense the layman means, rather he had a modern multi function mobile phone, and a friend sent him something, something humorous.

The act of receiving and then opening that file was enough for a prosecution and subsequent conviction.

Similarly, on a home computer, the act of receiving and then opening a file is sufficient basis for arrest, prosecution and subsequent conviction.

Downloading, receiving, and opening various files is A TEXT BOOK DEFINITION OF WHAT MALWARE DOES, that's what a virus does, that's what a trojan does, that is what a rootkit does.

I'm not trying to chicken little anyone, but this stuff does happen, and when it does happen the personal consequences are awful in the extreme.

I don't propose to go on at any length, this is after all a car forum, but please listen, this is a subject that I know a lot about, this isn't 2003 and this isn't slammer, rootkits are the new viruses, there are files nowadays that you can scan with EVERY SINGLE VIRUS SOFTWARE on the planet, and they will all give the file a clean bill of health, and then you run the file and you are rooted, no longer "your" computer.

The whole virus / trojan / rootkit malware thing is an arms race, bit like MRSA and antibiotics, which would be bad enough, but we now also live in a society where there are *severe* civil and criminal penalties for certain forms of behaviour, which are replicated by malicious software.

The chances are you will just shrug, hell, it's only a bloody computer, and not even one running a nuclear reactor hey, it's not real life.
 
So I thought I might follow the above advice
Downloaded Combofix and tried to run program
Instructed to turn off anti-virus software - I use AVG
Bu**ered if I can work out how to turn off AVG - any ideas?
 
Is it my age or what?
With running combofix, it downloaded something from Microsoft.
Included with the download was "Internet Explorer". I don't want this but it has taken over as my default web browser.
I was quite happy with firefox but I can't remember how to disable IE
Help please!
 
Is it my age or what?
With running combofix, it downloaded something from Microsoft.
Included with the download was "Internet Explorer". I don't want this but it has taken over as my default web browser.
I was quite happy with firefox but I can't remember how to disable IE
Help please!

no way combofix will download IE.

ComboFix | freeware
 
no way combofix will download IE.

ComboFix | freeware

So how did it arrive?:wallbash:

Combofix downloaded "Microsoft Windows Recovery Console"
IE was probably still on my system but I had removed desktop shortcuts and firefox was my default browser.

Now I have a desktop shortcut, and when opening my business mail account, it opens in IE instead of Firefox.

The question remains - how do I restore Firefox to be my default web browser?
 
How to make Firefox the default browser

ComboFix will download the Recovery Console, IF you do not have it already installed for some reason.

ComboFix does not, can not, will not, download Internet Explorer.

What did the combofix logs say? Did combofix ask/force a reboot?

Go through the combofix logs and get help here
http://www.bleepingcomputer.com/forums/forum22.html
and
http://www.bleepingcomputer.com/combofix/how-to-use-combofix#forums
 
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