3 weeks into ownership problems!

[tec]

Any other ideas on how to tackle the situation?

Personally I would avoid any car with a sunroof as it's something else to go wrong.

 

[reason42]

I'm going to give them one last chance I think to sort it out properly! With extensive good will! If they can't do that then I'll give them the opportunity to exchange the vehicle! If this isn't an option they will entertain then I'll opt for a full refund!

I will ensure they give me full written agreement to goodwill of my liking before the repair the bonnet. What would you feel is acceptable to ask for? I'm thinking an extra years warranty on top with a free service plan!

I have given them ample opportunity to get things right.

So far:

- Xenon lights replaced due to water droplets inside
- practically a new panoramic roof mechanism
- repaired centre console to a poor standard so needed replacing
- fault heater motor which still seems to make a noise, if not louder!
- bonnet lacquer peeling (better pic attached)

- drivers seatbelt sometimes doesn't retract properly and stays all 'floppy' so I need to feed it back in myself.
- slight ticking noise from the passenger side when driving on uneven surfaces.



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Mercedes and red paint is a well known problem. Search the forums and the net and there are many posts of people with cars that are red and lacquer coming off.

Is it MARS RED?

If so it is well known that Mercedes will strip the car to the metal and repaint the whole thing such is the problem.

Sorry to share bad news.

 

[Piff]

Thought mars red was a vw colour
MB flat red was Fire Opal or Designo Zircon Red

 

[Ajay Bhatoa]

It's Flame red! I've mailed the dealer principle saying that I want my terms met if the car is to be repaired. If not I will be rejecting the car and looking for an exchange.


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[Ajay Bhatoa]

So a quick update..

The cars going in next week for 5 days to get properly looked over. Any issues sorted and the paint to be rectified. Hopefully all is well once I receive it back!

They've offered me two years warranty and one free service and a full tank of fuel.


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[Strange8]

What an absolute nightmare you've had mate. I'm in the process of finding the right MB c class around the same age and this is giving me the fear!!

 

[Ajay Bhatoa]

Finally got my car back after the bonnet respray! It looks fab, I've had it checked over my a professional detailer and to book it in for a three day enhancement and protection detail. He said that the bonnet has been redone to a good standard.

The car is fine now

Although I have a few chips elsewhere and I am scared the lacquer will peel from them as it liken like it's already lifted. What's the best way to repair chips and lacquer?

I've attached a pic of what I mean, not the best pic but the chip is in the reflection of the palm of my hand.

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[Ajay Bhatoa]

Sorry for the typos in the above post. Stupid iPhone autocorrect


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[Piff]

Happy now?

 

[Ajay Bhatoa]

Happy now?

Definitely happy with the car now. Just need the tiny cosmetic touch ups. But it looks fab. That coupled with the free service and extra warranty now until end of 2017 makes me happier with the car.


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[bob6600]

Would it not have been an idea to ask them to smart repair the chips (at your cost) whilst they had the correct colour mixed? Choices are a touch in which will take your eye off it but may not hide it fully although I think with your colour you will get away with it. Other option is obviously a respray

 

[Ajay Bhatoa]

Would it not have been an idea to ask them to smart repair the chips (at your cost) whilst they had the correct colour mixed? Choices are a touch in which will take your eye off it but may not hide it fully although I think with your colour you will get away with it. Other option is obviously a respray

In hindsight yes I should have asked them to do that! But I've only just noticed the stone chip on the rear quarter which is the one that's worrying me a little. The front is chip free now, except the bumper but that doesn't bother me so much! There's also a tiny one on the A pillar which I'd like to rectify also. Nothing too major but I just don't want to encounter any lacquer peel in the future like the bonnet suffered from.


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[Piff]

our slk doesn't show any of the problems others have had with the fire opal paint. I guess it affects cars painted at a particular time in particular conditions.m
Good luck with yours from now onwards - keep an eye on it!

 

[Blu-Ripper]

I think you've done the right thing, as painful as it has been.

These things happen. Should you have given it back, you next car and the one after that could have had similar.

On another positive, you now know the car considerably better than you otherwise would, and can have some peace of mind in that.

I too have a 'chip' in the paint by the boot that someone's dabbed with a touch up pen. Was on the car when I bought it and MB know that.

Recon that's something that should've been repaired correctly, or something I should've spotted before buying?

 

[Ajay Bhatoa]

Chips are always hard to get them to repair as its general wear and tear. I think you should just keep an eye on it and see if the lacquer peels at all around it like mine did.

I've been looking at my repainted bonnet and I tried to remove a little mark with my nail and my nail literally indented the paintwork and has left a mark. Should this happen? The paint seems to be so so soft. I've done the same on the original paint and its rock solid.


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[Piff]

our slk doesn't show any of the problems others have had with the fire opal paint. I guess it affects cars painted at a particular time in particular conditions.m
Good luck with yours from now onwards - keep an eye on it!

A week or two after that statement micro blistering was evident on most metal panels.
I had used t-cut to remove some tar spots then decided to re-wash the car and apply wax. micro blisters suddenly visible.

 

[uumode]

A week or two after that statement micro blistering was evident on most metal panels.
I had used t-cut to remove some tar spots then decided to re-wash the car and apply wax. micro blisters suddenly visible.

A problem I'm sure you would rather do without,
but hope it gets sorted.

 

[Piff]

A problem I'm sure you would rather do without,
but hope it gets sorted.

Reason for thorough clean was that car was due to go back to MB at the end of an Agility agreement
E-mailed MB & they eventually replied with an apology and a note put on the file that I should not be charged for any bodywork issues.
BCA sent an inspector before collection. He had an information page on his laptop regarding the issues with red paintwork so was happy that it was a manufacturing defect. He said the car would have a full respray before being sold on.

 

[uumode]

Reason for thorough clean was that car was due to go back to MB at the end of an Agility agreement
E-mailed MB & they eventually replied with an apology and a note put on the file that I should not be charged for any bodywork issues.
BCA sent an inspector before collection. He had an information page on his laptop regarding the issues with red paintwork so was happy that it was a manufacturing defect. He said the car would have a full respray before being sold on.

Good to know they covered it. Though it is baffling why Mercedes seem to have a problem mainly with this colour and not others.

 

[Ajay Bhatoa]

My newly painted bonnet has started to show up hundreds of little blisters under the paint. It was done by Mercedes in March. This car is the worst I have even owner.

I need to get it rejected and get an exchange from the dealer.

Already had:
New xenon lights.
New sunroof
New drivers seat cushion
New heater motor

Paint work on the passenger door has gone dull and fainted.

Paint work on the boot lid has started to go weird as well (little crisscross lines are appearing all over).

The panoramic roof rattles like crazy now.

The door cards creak if you lean on them.

And sometimes the gearbox feels like I'm pulling it out of gear forcefully. And it makes a big clunk noise.

Does this list seem reasonable to ask for an exchange 5 months after. Issues started within 2 weeks of ownership.


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