Add the DVLA to my list of wasters

[Jon_F]

Had no snags with the DVLA either. Old Tax Disc in the post - 2 weeks later there is a refund cheque on the doormat. Lets see what happens with the V5

 

[DaveK]

No other issue I can assure you. Pleasant and civillised, I hand over the correct documents. I only become firmer when I am holding my ground having checked that I am in the right first. I could do what some seem to advocate on here...slink away and don''t make a fuss.

 

[robert.saunders]

But you're not getting anywhere are you

 

[DaveK]

In a small way, by taking the time to voice my displeasure to the department concerned, I am at least disrupting their time which I assume has some value to them.

 

[robert.saunders]

My experience suggests otherwise. I work in local government. Making an administrators job difficult will get you nowhere. They're being paid to follow procedure.

Your voice is best directed at decision makers

 

[Jon_F]

My experience suggests otherwise. I work in local government. Making an administrators job difficult will get you nowhere. They're being paid to follow procedure.

Your voice is best directed at decision makers

Have to agree with Mr Saunders here - i've often found that being polite and civil and not venting ones spleen at the administrators has given me a much better service.

 

[DaveK]

I got the POOR service with out any spleen venting. POOR service was delivered first .

 

[robert.saunders]

I got the POOR service with out any spleen venting. POOR service was delivered first .

I was referring to your post #24. Moan about it all you like (on here, down the pub, wherever) but it isn't acheiving anything - other than making you out to be a bit miserable

 

[Jon_F]

I got the POOR service with out any spleen venting. POOR service was delivered first .

Was the poor service received from the same person that you are now venting your spleen at? If so, you may have a (tiny) justification for getting ****y.

How would you feel if someone starting tearsing you a new ***hole for a mistake one of your colleagues (who isn't necessarily in the same office/department) has made. If it was me, i'd be likely to deal with you to the letter of my documented process.

 

[DaveK]

No, different person at counter though they all look like they have been cloned.
I don't regard it as ' moaning ", I regard it as making others aware that these organisations can and do c£$k up but hide behind the ' we are a govt dept so we must be right " attitude.

In my book, if you take money for providing goods or services then you must be accountable. This isn't some back street outfit, this is the DVLA we are talking about.

 

[crockers]

No, different person at counter though they all look like they have been cloned.
I don't regard it as ' moaning ", I regard it as making others aware that these organisations can and do c£$k up but hide behind the ' we are a govt dept so we must be right " attitude.

In my book, if you take money for providing goods or services then you must be accountable. This isn't some back street outfit, this is the DVLA we are talking about.

Is that called for? Define "being cloned"? Dave - I think you letting this get to you too much...go have a long beer and smile that the summer is on its way... :bannana:

 

[ALFIE CONN]

No, different person at counter though they all look like they have been cloned

That made me laugh out loud.

P.S. I understand your frustration.

 

[Dragon]

Government departments are like robots. They used computers. Most of these services offered by DVLA are provided by third parties IBM/Fujitsu. Don't expect a personal service. These people behind the counter are operators, don't expect a personal service but if you are polite to them they will do the same. Their pays are not that good even though you paid a sum to get your paperwork shuffled-I remember they went on strike in Feb 08.

 

[fredfloggle]

Is that called for? Define "being cloned"? Dave - I think you letting this get to you too much...go have a long beer and smile that the summer is on its way... :bannana:

What's wrong with it? walk in to B&Q or Wickes- cloned? some of those buggers were hatched.

 

[Swiss Toni]

And I have no problems with my local DVLA Office either - always polite, never long to wait and even when transfering registrations from Lease cars via retention to private cars, no problems.

 

[DaveK]

What a pity we can't all live in your perfect world..........

 

[Swiss Toni]

What a pity we can't all live in your perfect world..........

Yeah, there is an entrance exam.

 

[DaveK]

Latest from the DVLA to myself
'Thank you for your e-mail dated 16 April 2008 concerning difficulties you encountered whilst trying to effect the assignment of a retained registration number to a newly acquire vehicle. As the Cherished Transfer Customer Service Manager based at the Agency’s Centre of Operations here at Swansea, I have been asked to respond.

I am sorry that the service you experienced in this regard did not meet your expectations. I would ask you to accept my unreserved apologies for this and that you have had to write on more than one occasion to obtain a definitive reply to the specific issue of concern. I am sure this will have added to the negative opinion you have gained of the Driver and Vehicle Licensing Agency (DVLA) and its operations.

I was most concerned to learn about the service you experienced when they visited Chester Local Office (LO) recently'

Dead right it's added to the negative opinion.

 

[Dragon]

Latest from the DVLA to myself
'Thank you for your e-mail dated 16 April 2008 concerning difficulties you encountered whilst trying to effect the assignment of a retained registration number to a newly acquire vehicle. As the Cherished Transfer Customer Service Manager based at the Agency’s Centre of Operations here at Swansea, I have been asked to respond.

I am sorry that the service you experienced in this regard did not meet your expectations. I would ask you to accept my unreserved apologies for this and that you have had to write on more than one occasion to obtain a definitive reply to the specific issue of concern. I am sure this will have added to the negative opinion you have gained of the Driver and Vehicle Licensing Agency (DVLA) and its operations.

I was most concerned to learn about the service you experienced when they visited Chester Local Office (LO) recently'

Dead right it's added to the negative opinion.

Computer generated.

 

[DaveK]

By one of the clones in sector 7G no doubt.