All apple gear continually disconnects and reconnects

[warwicklodge]

Hi

I received my 2010 W204 c350 CDi (pre facelifet), used approved, in May this year. Since the start my 3 Ipods and my iPhone 4 randomly disconnect and then reactivate, repeatedly, whilst playing through the Media Interface.

First message is: No device connected

Second message is: Activating device…..please wait

This happens whether stationary or driving. MP3s stored on a USB play fine through the Media Interface. The iPod cable supplied seems fine.

I have trawled forums and cannot find answers. The local MB dealer has seen it happening yet has been unable to find the fault, indicating I should switch to using the USB input.

The Comand unit is, I believe, a COMAND-APS NTG4-W204.

The Apple gear is:
• iPod touch – 1st generation
• iPod nano 4th generation
• iPhone 4

All of them are regularly updated with the latest O/S.

I would be very grateful for any advice. Thank in advance for your time.

 

[richard]

I;d get the dealer to ensure your Media interface (and rest of stereo) have the latest firmware on it and to check using an alternate iPod cable in case yours has a damaged wire internally.

Richard