Becker Map Pilot 2019 firmware and map update issues

[Bootsalefan]

I have owned a Harman Becker Map Pilot that I purchased with a new C-Class W204 in October 2013. Although it has been far from intuitive or easy to update, I have managed to keep everything working properly until my most recent attempt at the beginning of June 2019.

Although the updates ran smoothly and all the indicator flags were green, it kept crashing/hanging during use. Extremely unhappy.

After several calls and support e-mail exchanges, I was informed today (25th June 2019) that my version of the device was too old for the latest firmware. Apparently, I now have the choice of (1) reverting to a 2018 release and staying with out-of-date maps, or (2) purchasing a new unit with a serial number that starts with *M054... or higher

Mine has a serial number which starts with *M013B... etc. This is now expensive trash.

Mercedes customer services were up to their usual, dim, inarticulate and unhelpful selves. Disgraceful.

 

[Bootsalefan]

Some screenshots

 

[nickpb]

Buy a TomTom and get a decent sat nav. Becker have so many issues in my view.

 

[400ixl]

So have you loaded the version 3.2 firmware on your M013 unit? If so, that won't work.

Firmware and maps are different things. Have you tried restoring back to where you were and just applying the maps and not the firmware?

Firmware versions for both can be found at Harman Becker Shop if you need to reflash it.

You could try the version 2.5 firmware for your model (device types: 9077, M013, M041, M045, M046, M050 and M051) and then load the 2019 maps you have purchased onto that firmware.

You won't be able to use the 3.0.18 (device types: M054, M075, M076, M083, M084, M085, M092 and M097) firmware on your model.

 

[bendavid]

did you get a refund as the 2019 maps did not work? I just used this on my m013 Mercedes Becker Map Pilot V17 Update & Speed Cameras 2018 (MO13) UK / EU | eBay

 

[mikrt]

So have you loaded the version 3.2 firmware on your M013 unit? If so, that won't work.

Firmware and maps are different things. Have you tried restoring back to where you were and just applying the maps and not the firmware?

Firmware versions for both can be found at Harman Becker Shop if you need to reflash it.

You could try the version 2.5 firmware for your model (device types: 9077, M013, M041, M045, M046, M050 and M051) and then load the 2019 maps you have purchased onto that firmware.

You won't be able to use the 3.0.18 (device types: M054, M075, M076, M083, M084, M085, M092 and M097) firmware on your model.

I have 3.0.18 working on my MO13 no problem. Still prefer my Google maps though.