perhaps things are on the up..fingers crossed!!
15th Janauary 2014
Ref: DW-1-3656504309
Dear Mr Galloway
Mercedes-Benz Model: C-Class C 63 AMG
Chassis No: WDD20437dddddddddddddd
Registration: RGAMG63
Thank you for contacting the Mercedes-Benz Customer Service.
We refer to your recent email communication which was received at this department on 10th January 2014. We were unfortunately unsuccessful in reaching you via telephone regarding our investigation and therefore felt it appropriate to write.
Mercedes-Benz were of course sorry to hear of the issues you have experienced with your vehicles wheels and alloys. We have contacted Mercedes-Benz Edinburgh regarding your request for your vehicles wheels and alloys to be replaced at no cost to yourself. We understand that an investigation is ongoing and that you will be contacted by Mr Graham Hare, Service Manager at Merced-Benz Edinburgh, once this investigation has reached it conclusion. We thank you for your patience and apologise for any inconvience which you may have encountered.
Should you have any further requirements please do not hesitate to contact us.
In our efforts to continuously improve our service to customers we would greatly appreciate your feedback, by way of a survey, to gauge your satisfaction with our brand. Please visit:
www.dccac.net/qm/ukencsw and enter this case registration number: 1-365kbjblkj. Thank you for your time.
Yours sincerely
Mhairiv Abbott
Customer Service UK