Damages on new C63 picked up from dealer

[Bobby Dazzler]

Whilst dissappointing, if they repair the panel and replace the cover, and throw in a free service for your understanding then your car will be as good as new.

It might never meet the owner's expectations of buying a posh car brand new, but it will be as good as new (in that you would never have known if spotted and fixed by the dealer).

I was expecting the seat to look worse if I'm honest.

 

[Grovsie31]

Not to pour petrol on anybody's fire here. This is my personal view:

When buying absolutely anything that is new. I expect it to be....... new!!

So I would not want, a half eaten Mars Bar, or a drink with the lid off, anymore than I would want a car, not to be 'new'

I would hope and expect that the people that I am buying from would apply the same logic as me, and do all they could to ensure, that what I see when I walk in the room, is what I was expecting. I don't feel that this is too much for anybody to expect, be they buyer, or seller.

One can only imagine the chaos in M&S underwear department were they to flout this simple process. "Here are your new underpants Sir" Oh dear.

Totally agree.

I cant believe people would accept it, and take it on the chin.

Are you all rich *******s who don't care? or spineless?

 

[whitenemesis]

Totally agree.

I cant believe people would accept it, and take it on the chin.

Are you all rich *******s who don't care? or spineless?

Pragmatic realist (tautology at it's best )

 

[Bobby Dazzler]

Totally agree.

I cant believe people would accept it, and take it on the chin.

Are you all rich *******s who don't care? or spineless?

Don't sit on the fence, tell us what you really think of other members with a different point of view from your own

 

[Deleted member 6183]

Totally agree.

I cant believe people would accept it, and take it on the chin.

Are you all rich *******s who don't care? or spineless?

It's easy to not get agitated about some bloke on the internet's car.

 

[Druk]

Panel respray to MB standards with full 30yr warranty confirmation.

The problem with this is replicating MB's awful factory orangepeel paintwork.

 

[oldguy57]

We seem to be seeing a few brand new cars delivered to forum members with cosmetic or electrickery faults. A case of MB dealers hoping people won't notice or something else?

 

[brucemillar]

We seem to be seeing a few brand new cars delivered to forum members with cosmetic or electrickery faults. A case of MB dealers hoping people won't notice or something else?

A friend (well I know him) recently started a new job with a MB dealership, as a salesman. His target was to sell 8 new cars per month. In his first month, he sold 14. Now in his fifth month, that was the lowest sales he achieved in any month, since he started.

Mercedes cars are, as the saying goes 'flying off the shelves'. He tells me that it is simply not uncommon for people to arrive in the showroom and proclaim "I want that one, when can I pick it up". Consequently his books are rammed with reasonably new(ish) MB trade in's that are also flying off the shelf.

So, I suspect that what is happening, is an element of 'devil may care' attitude creeping in. To the sales-person, they have made the sale and trousered the commission. To the dealership, it is a 'quick, low cost fix' with the next sale already stacking up. Rejected cars will probably have a buyer waiting in the wings.

 

[wemorgan]

All seems like a lot of fuss over minor defects on a pcp.
The repairs will be good enough and as said, after a few weeks, you'll have done more damage yourself.
Just enjoy the car and worry less.

 

[alzieboy]

Dont complain , how dare you , it's MB after all

 

[bellers]

Hi,
Look back at my c63 issues on collection in my posts. It will get sorted. Once you've read you'll see what I mean.

 

[tonyms1]

Hi,
Look back at my c63 issues on collection in my posts. It will get sorted. Once you've read you'll see what I mean.��

Do you have the link to your post please? Thanks

 

[Riceman66]

I just rejected a car for various reasons. The law is quite simple but gets complicated when it is on finance. In short a car can be rejected for any fault / defect in the first month without letting the dealership attempt to repair it. If the car is between 1 month and 6 months old you must allow the dealer one opportunity to fix it. If they do not fix it to standard then you can reject it. I would be tempted to allow the respray / new seat as you have already allowed them to try the smart repair. If it isn't a perfect match etc then simply go back with the keys, v5 etc and a letter quoting the Sale of Goods Act (2015) and also send the same to the finance company. They will have to refund you though they may try to charge you a cost per mile - just remind them that you are a potential customer and they usually drop this unless you have done a lot of miles. They may also offer you a replacement vehicle. Do not accept vouchers as they will reduce your ability to haggle on a future purchase and tie you to the brand. Its a pain but you will get what is right.

 

[keejoonc]

As some have said, there is no way I would let the dealership respray the whole panel on a brand new car. I wouldn't accept the faults when you are paying hard earned cash on what is a very expensive car. Sure you will return the car when PCP is over but if you are like me, it will annoy you to no end and you will just grow to hate the car. I do that when I damage it myself, no way would I accept flaws due to someone else's mistake.

If they replace the seat cover, don't be surprised if the finish isn't exactly to your liking. I had my seat cover replaced under warranty and wasn't that thrilled with the fit/finish but I didn't kick up a fuss over it because the car was nearing the end of warranty period and frankly I wasn't counting on Mercedes playing ball and replacing.

At least UK has very strong lemon laws, which is good. Only if Australian consumer laws protected consumers as much as UK consumer laws do.

 

[stevebgt1]

The new car should never have been handed over like that

In fact - that seat should never have passed QC at the Factory.

Poor, very poor.

The customer has every right to be upset

Nowt to do with the factory. The car obviously has delivery miles on it, and by the looks of it, driven by a fat bloke.
Not acceptable on a brand new car. I would be ****** off too.
Dealer should be embarrassed to hand it over with stone chips.

I picked my 12 month old E class up from a dealer, and it`s absolutely immaculate inside and out, in fact it looks brand new. Very pleased with it.
The OP should feel like I did, and he doesn`t.

 

[J LAD]

It is a sad fact, but as previously stated here, you would be very surprised on what goes on at dealerships with new or second hand cars, that stems from Hyundai to Bentley!
I once rejected a Range Rover at Guy Salmon for a customer as it was so bad with defects and it had just had its PDI inspection done! - car was £105K
They simply brought another new car into the workshop and swapped all parts over from one to the other.
They actually introduced me to the tech who carried out the PDI, know what he said, " its a mass produced car not handbuilt mate"
They hope that the next customer will not be so fussy you see! In fact this happened 3 times with Rang Rover over the last 8 years.
You could ask the dealer to swap the front seat for an identical spec, if he has one?
Get the panel re-sprayed, again not good but the chip will be gone?

 

[JattAmg]

It's overkill rejecting a car over a chip and a crease. No way would Mercedes pay for a new seat either. They can send a new cover and it'll be fixed. As long as the paintwork is done to a good standard, I see no issue. Register a complaint with MBUK and they'll make sure it's all dealt with properly Sent from my iPhone using Tapatalk

No it is not, the car should be 100% pristine.

 

[tonyms1]

As some have said, there is no way I would let the dealership respray the whole panel on a brand new car. I wouldn't accept the faults when you are paying hard earned cash on what is a very expensive car. Sure you will return the car when PCP is over but if you are like me, it will annoy you to no end and you will just grow to hate the car. I do that when I damage it myself, no way would I accept flaws due to someone else's mistake.

If they replace the seat cover, don't be surprised if the finish isn't exactly to your liking. I had my seat cover replaced under warranty and wasn't that thrilled with the fit/finish but I didn't kick up a fuss over it because the car was nearing the end of warranty period and frankly I wasn't counting on Mercedes playing ball and replacing.

At least UK has very strong lemon laws, which is good. Only if Australian consumer laws protected consumers as much as UK consumer laws do.

I don't know how but you have certainly read my thoughts and understand exactly how I felt. This is a emotional thing more than anything else, knowing the damages are there I will just grow to hate the car and I already have.

I even asked myself the question: If the dealer offers me some money incentive, what would I do? I would still want the car replaced. Not that I don't care about money but the damages are there and the car will never be the same again.

With the PCP, I went for it because that is the only option affordable to me at the moment which I am hoping over the next 3 years I will be able to have some extra saving to pay the balloon payment at the end to own the car or at least pay some of it and re-finance the rest. So I do actually want to own the car to ease the pain of depreciation.

I have now reported the unsatisfactory stone chip repair back to AMG customer service and they have been very understanding and helpful. They asked what I would like to do next which I indicated my intention to reject the vehicle. They are speaking to the dealer and will come back to me tomorrow.

Thanks everyone for your support!

 

[LTD]

There should be no difference on the quality of service regardless of the finance model undertaken.

That, in itself, is clear discrimination.

 

[davidjpowell]

What's all this bother about not painting? It's not like the car has not been painted before - and given that it's new matching should not actually be an issue.

I did once take delivery of a company car. Discovered it had been banged on the ship as there was a damage report in the car. I'd never have known that it had seen paint.