Dealer Service - nice touch

[Brett]

Car was in for some recall work. Arrived at 16:00 to pick it up accompanied by my 22 month old son. They were relaxed about him running around the reception area like a lunatic, smearing fingerprints all over their tv, glass tables and the C-Class sitting in reception. Then as we left, they handed him a model of a C-Class Coupe to commemorate his first visit to the servicing department.

It cost them peanuts but it was a nice touch and the wee man was absolutely delighted. When we got home he made a point of finding his Mum to show her his car. He has spent all evening playing with it and it has come up in numerous phone calls to relatives.

Good work Daniel Alexander at Western Edinburgh.

 

[Flash]

Was nice of the Stealer...

When I placed an order for my father's car with a Stealer and had gone to see the Salesman to add an additonal cost option to the order (which increased his commision even further...) I had taken my cousin's son (who was 18 months at the time) and he had seen a nice scale model of a W203 coupe on the desk - Salesman was tight and total opposite and even had the nerve to imply in a "half joking" way that the little man could not take his model away which obviously the little one tried to do... Feeling bad I bought him a coupel of scale models from Parts Dept.

PS. this Stealer was G***N***S... total complete ars*s....

 

[A-AvantGarde]

PS. this Stealer was G***N***S... total complete ars*s....

No surprises there!...

 

[andy_k]

Last year whilst buying some spares for my car, I was accompanied by our nine year old son. It was the usual, friendly chat and joke with the guys in the parts department and a couple of the sales staff whilst our boy, to save the boredom was looking at all the merchandise and scale models etc. Without any prompting, one of the sales guys opened the cabinet and gave him a 1/18th scale SLK model and said "now don't forget to come and see me when you want a real one". He then took a very grateful Henry off to sit in a real one and even gave him a "test drive". Ten minutes of his time, a few quids worth of goods and petrol in return for something H still talks about now and if anybody mentions buying a new car in his presence he always recommends Mercedes and his "friend" the sales guy.


Andy

 

[glojo]

They were relaxed about him running around the reception area like a lunatic, smearing fingerprints all over their tv, glass tables and the C-Class sitting in reception.

Hi Brett,
Remind me to never invite your son round for a cup of tea, or 'stickies'

I understand your point though and as we all agree, treat folks in a manner you would like to be treated and reap the rewards.

John

 

[Brett]

Hi Brett,
Remind me to never invite your son round for a cup of tea, or 'stickies'

I understand your point though and as we all agree, treat folks in a manner you would like to be treated and reap the rewards.

John

Well, most of the sticky stuff would be smeared around his chops and on his hands. He is a very social and giving young chap, so would probably give you a big kiss before wiping his hands on your sofa...what more reward could one ask for?

 

[Brett]

Last year whilst buying some spares for my car, I was accompanied by our nine year old son. It was the usual, friendly chat and joke with the guys in the parts department and a couple of the sales staff whilst our boy, to save the boredom was looking at all the merchandise and scale models etc. Without any prompting, one of the sales guys opened the cabinet and gave him a 1/18th scale SLK model and said "now don't forget to come and see me when you want a real one". He then took a very grateful Henry off to sit in a real one and even gave him a "test drive". Ten minutes of his time, a few quids worth of goods and petrol in return for something H still talks about now and if anybody mentions buying a new car in his presence he always recommends Mercedes and his "friend" the sales guy.


Andy

Exactly - cost peanuts and all he gets is good publicity! I'll have to take the wee man back again to see if he can get ME a test drive next time...

 

[glojo]

Just got back from our specialist coachwork dealer who needed to carry out some work on the vehicle prior to our 'Lincolnshire' trip.

Arrived at dealer 11am

Vehicle driven straight into work bay and recptionist came out with two very nice cups of coffee. Mechanic arrived to carry out work on vehicle.

11.05am Electrician popped in to make sure all the electronic gizzmo's were operating properly (they were) and stayed for a chat.

11.20amOwner popped in for a chat.

11.40am work completed.

Now that is what I call service. Mind you I haven't got the bill yet.

Like a number of other members I always speak as I find. I am not royalty, I am certainly no one special, but I am fortunate enough to get excellent service.

John

 

[Rory]

Just got back from our specialist coachwork dealer who needed to carry out some work on the vehicle prior to our 'Lincolnshire' trip.

My imagination is running riot wondering what kind of 'specialist coachwork' is needed for a trip to Lincolnshire.

Are you going to be parachuting the car in from the back of a Hercules?

Or is 'Lincolnshire' (I noted the quote marks) a code word for something else?

 

[glojo]

My imagination is running riot wondering what kind of 'specialist coachwork' is needed for a trip to Lincolnshire.

Are you going to be parachuting the car in from the back of a Hercules?

Or is 'Lincolnshire' (I noted the quote marks) a code word for something else?

Lincolnshire is also a code word for mother-in-law!! (she's a very nice lady though )

I have had lots of adaptions made to the 'stretched limo' If you go onto the members gallery and look at the pictures you will get some idea of just some of the specialist equipment.

The item that needed repair was a special seat with a hydraulic ram.

Rgards,
John

 

[del320]

Western Mercedes Edinburgh

Regarding my recent adventure, lets hear it again for Daniel, George, Colin and Mark at Western Mercedes, Edinburgh. All are enthusiastic 124 fans, keen to help out and chat about all things Mercedes.

Had two long and illuminating chats with them regarding Mercedes past and present and they were not just shooting a line to keep me happy!

Main points raised - MB has really come unstuck with quality/electronic issues. Yes, we all know that, but when the front line tell you... "That's why the new S-Class has reverted to normal brakes...

"up to 50 modules in a modern Merc, all having to talk to each other...Long term reliability does not bear thinking about (ask Matt)

"JD Power says it all...

"Ah" says I, "but that CLK is gorgeous"
Reply, with raised eyebrow "I think you'd be disappointed"

"Too much diversification, chasing niche markets - again dilutes ability to control quality.

"Could you tell a B Class apart from the Honda FBW (?)

Top Guys!

BTW - What a larf - Colin tools around in an old VW Beetle - with a 2.1L Porsche mill in the back! Just bent it slightly paying too much attention to scantily clad female wandering along Edinburgh's sun-soaked boulevards

 

[Brett]

BTW - What a larf - Colin tools around in an old VW Beetle - with a 2.1L Porsche mill in the back! Just bent it slightly paying too much attention to scantily clad female wandering along Edinburgh's sun-soaked boulevards

I've seen that around the workshop and did wonder who's it was. Will have to ask about his "incident" the next time I visit....