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Drove the new E350 CDI Coupe

Its a tough one really, as I believe it was Steve_acp that raised the issue on this forum first with his very noisy engine sounding like a truck.
I didnt notice this on mine yet thinking back now, at around 3000 miles the engine started to sound noisy gradually and the power/reaction started to deteriorate albeit very slowly.
Now at 6000 miles mine did indeed sound like a truck when you started it up and even had comments from people who didnt really know much about cars.
This with the fact that the economy and performance was very very bad I had to raise a complaint with MB UK as I wasnt getting anywhere with my local dealer (not entirely their fault as all they can do is apply updates from MB UK, so I was in fact helping them in a way). The sport button didnt do much apart from stiffen the suspension and the throttle response hardly changed at all, nothing like when I first got the car.
To cut a long story, I emailed the local service manager some quotes from this forum regarding the temporary fix of reseting each injector along with a review from last December at how smooth and refined the E350 diesel engine sounded along with the fact that it didn't even sound like a diesel.
He apologised as apparently this temp fix was announced at a service briefing in Milton Keynes about 3 weeks ago and he wasn't present (although they should have sent a usb stick with information relating to the meeting).
They had mine in last Thursday, all they do is read off the codes from each injector and then re apply the same codes back into the injector/ecu?
He wasn't confident that this would do anything as he hadn't actually changed any values as such, but oh biy did it make a massive difference!
The engine when started, of course makes a small sound like a diesel but quickly disappears and turns into a growl as oppose to a noisy tapping/clunking sound. Throttle response is again superb and pressing the sport button changes it back into an animal :)
We came to the conclusion that there must be something in the ECU that is learning values the more miles you do and in turn telling the injectors not to perform.
The fix is essentially telling the car that you have had new injectors installed when you haven't.
Like I said, it was a tough one as you tend to get used to your car, and mine deteriorated over a longish period so you adjust to how your car sounds and feels. I have done a sound recording of before and after but it doesn't do the fix much justice and you have to hear/see in person really.
I would say if anyone has any doubts, go in to your dealer and mention this along with the injector reseting.
 
Mine's going in a week on Monday - it's done 3,000 miles since delivery on March 10th and is definitely noisier now than when new, despite being on BP Ultimate. Pretty poor introduction for me to Mercedes! Let's hope Mercedes in Canterbury can sort it out. How long does the "temp" fix last? I can't believe you have to have this much hassle with a new Merc.; my Volvo was 100% reliable over 3 years - not even a blown bulb...
 
Mine's going in a week on Monday - it's done 3,000 miles since delivery on March 10th and is definitely noisier now than when new, despite being on BP Ultimate. Pretty poor introduction for me to Mercedes! Let's hope Mercedes in Canterbury can sort it out. How long does the "temp" fix last? I can't believe you have to have this much hassle with a new Merc.; my Volvo was 100% reliable over 3 years - not even a blown bulb...

most manufacturers have problems with new models. The E350 ecu is unique to that car and has teething problems. If you worry about things like this never buy a totally new model in its 1st production year
 
Hey Johny 5, I am glad that the same fix I had back in december worked for you. Mine has now FULLY deteriorated back to the truck, and no amount of millers or bp ultimate will sort it. A waste of money!

I shall be going back to the dealer for another fix soon, in the meantime, time to turn up the radio!

I have had almost a year of frustration and inconvenience with this noisy engine. I was always proud to drive my CLS, I shy away from showing this one off, its completely ruined the experience of owning a Mercedes. Has anyone ever succeeded in gaining compensation for this sort of thing?

By the way, CDI350 saloon owners, I believe the issue is the same (I have driven my colleagues) The saloon however is a much bigger car, with better sound insulation. Its there, but harder to hear.
 
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Steve, How many more miles did you do before it returned? :(
I was in the dealers yesterday for something else and one of the guys in the parts dept mentioned that they had done the temp fix of resetting the injectors on 2 or 3 other 350's also.
How about I managed 48 mpg yesterday! this was reset just joining the motorway with about 15 miles on there and another 10 miles of A roads. Driving style of "saving fuel" to see what I could get.
Its embarrassing as I have £250 worth of vouchers/credit due to my E250 injector issues that resulted in me shelling out more money for the E350 that I was assured had no issues.
The only compensation that was mentioned to me was a tank of fuel to offset the 200 or so miles my car has done in the 4 journeys to the workshop.
There was however talk of me giving this car back also, but I fear if I do I might not be getting another MB (although I wouldn't mind a 320 CLS NONE BLUE (not so) EFFICIENCY)
 
I noticed the uneven tickover start after less than 2K miles. Pinking after about 5K, so similar to having the car from new.
 
Hey Johny 5, I am glad that the same fix I had back in december worked for you. Mine has now FULLY deteriorated back to the truck, and no amount of millers or bp ultimate will sort it. A waste of money!

I shall be going back to the dealer for another fix soon, in the meantime, time to turn up the radio!

I have had almost a year of frustration and inconvenience with this noisy engine. I was always proud to drive my CLS, I shy away from showing this one off, its completely ruined the experience of owning a Mercedes. Has anyone ever succeeded in gaining compensation for this sort of thing?

By the way, CDI350 saloon owners, I believe the issue is the same (I have driven my colleagues) The saloon however is a much bigger car, with better sound insulation. Its there, but harder to hear.
Hi Steve,

Mine's going in next week for the "temp" fix - wonder how long it'll last?

I agree about being a bit embarrassed to take people out in the car; my first diesel and first Mercedes... not a good introduction to either!

Steve
 
Well, same drive down to London today and as I thought the E350 saloon exceeded my coupe mpg. Saloon V6 3.0 gave the following (same engine):

after 36 mins - 20miles - avg 33mph - 50.2mpg
54 mins - 33miles - avg 37mph - 49.5mpg
2hrs - 107miles - avg 52mph - 47.4mpg


This is on a brand new E350 Saloon with 800 miles on the clock, same journey I take every other week and the majority of the journey is using cruise control set to 74mph wherever possible. I would struggle to get 40mpg on the same run in my coupe that has done 6000 miles.
Also the engine was nice and quite whereas when I started mine it sounded like a truck, lets see what they come back with.

Although the mpg doesnt sound much, I would be happy to achieve the above as currently for every 500 miles I do, I am losing approx £9.50 in fuel (did some quick math on the journey down).

Following on from this (and after my E350 coupe has had the temp injector reset), check out my mpg now.
Same run down to London as above and still below the E350 Saloon figures, but a lot higher than what I was achieving before.
I think something still needs tweaking somewhere but I guess MB are learning as they go along with this engine!?
 

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My car seems to have developed another problem now (all within the space of 3,000 miles!) - idle speed starts at 600rpm for about 1/2 mile and then jumps to 700-800rpm and causes too much drag (creep) against the transmission. Fan was on for a full 20minutes after I'd stopped car today - surely 19 degrees isn't that hot; I'd only driven the car for a mile!
 
My idle starts at about 900 and then drops to about 600 after temperature hits about 50/60.

Agree though the high tickover is a pain with the auto creep.
 
Can you please clarify if this is an issue you detect when the car is started up or do you still get the issue when the engine is at operating temp?

I have noticed my 350cdi saloon is noisy at start up and its only got 1600 on the clock
 
When stone cold the idle is 600rpm. As soon as the engine is revved during normal driving, the idle spped has started going up to 800rpm. Until this week it was always at 600rpm regardless of engine temp. The fan was also on for ages after the engine was stopped today (after only driving a mile!)

These latest problems are in addition to the noisy clattery engine with "pinking" noise!

Can I reject a car leased from Mercedes with 3,000 miles on the clock???
 
I suspect if you threatened to return the car they would sort out issues ASAP.

There is stuff on various forums about this and you would need to check the small print of your contract with lease company. Ultimately its their car and you are leasing it so it should be their problem if its not fit for purpose. I'm no expert on legalities here.

The injector reset:- is that basically a software reset process? How long does it take?
 
I suspect if you threatened to return the car they would sort out issues ASAP.

There is stuff on various forums about this and you would need to check the small print of your contract with lease company. Ultimately its their car and you are leasing it so it should be their problem if its not fit for purpose. I'm no expert on legalities here.

The injector reset:- is that basically a software reset process? How long does it take?
I've heard the software update on offer at the moment is only a temporary fix...

You really shouldn't have to put up with this with a £36K car. My Volvo was perfect before (not even a blown bulb in three years).
 
You really shouldn't have to put up with this with a £36K car.

completely agree. What a shocker. Still I love my saloon. Mine is a bit more rattly on starting.Will monitor and then speak to dealer if it gets any worse.
 
With my vast array of options, mine came in at £50k, but I wouldn't consider rejejcting it just because of this problem (which I don't think mine suffers from, but if it did).

It's a superb car and I accept that owning a model so new will mean putting up with a few niggles. As long as they are recognised by MB and a fix developed then I am happy.

Serious issues are another matter, but again, these things happen.

Maybe I see things differently as I used to own a Renault which was the worst car in the world, so I accept some problems as just one of those things.
 
Mercedes is a premium brand that stands for quality, refinement and performance. I don't remember signing an agreement to be a beta tester.

I wish I had customers with your tolerance, I would be a very rich man!

My "niggles" have been with me for 11 months. My dealer confirmed today that there is no permanent fix, and that Merc will not commit to a date. I my book, that is not fit for purpose.

You will develop the fault, they all do it. Keep your music loud, and you should be ok :-)
 
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mine has come back from the dealers today and after injector recalibration it is definitely quieter and seems to have slightly more power. All in all I am pleased I had it done, not a massive difference but enough for me to notice. It is no longer embarrassing when driving around with a passenger in it !!

Dealer also said that (as I posted earlier on) a software update will be available from end of july. He doubted whether we would automatically be notified, therefore I guess we need to post on here when someone gets wind of one
 
I'm due to pick up my new E350cdi coupe next week. This thread is quite worrying. Do you think the problems have been ironed out now, or will new vehicles from the factory still suffer????
 

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