E63 AMGS Engine Seizure

[mbzclk]

MB seriously need to investigate this as a quality assurance issue. Identify the faults and then trace the originator. Always remember a warranty is additional to your statutory consumer rights but may be exceeded by them.
BTW did anyone check the engine fault codes?

Remember the originator is the name atop the engine!

 

[Darrell]

Remember the originator is the name atop the engine!

Is this a real thing or just a PR exercise?

 

[Bobby Dazzler]

Is this a real thing or just a PR exercise?

The plaque really does show the name of the person who assembled the engine.

 

[Darrell]

The plaque really does show the name of the person who assembled the engine.

Is he liable if the engine blows up?

 

[Bobby Dazzler]

Is he liable if the engine blows up then?

No, of course they’re not. A huge number of data points are taken whilst assembling the engine, and if any are outside of tolerance then the engine builder would be alerted - as would quality control - and either corrected or aborted.

In reality it’s difficult to stray from tolerance because in reality the line is semi robotised, and by that I mean that the rig used to mount and tighten parts will control torque settings when tightening a fastening such as a bolt or stud.

In the event of a premature failure Mercedes will be able to check the huge amount of data they hold for common themes, eg a bad batch of components or sub-assemblies with a higher than specified or expected failure rate.

 

[Darrell]

No, of course they’re not.

So why is his name on the engine then?

 

[mbzclk]

Is he liable if the engine blows up?

tbh, they should be

I know of one engine builder on the M113K where at least 3 of his engines had terrible consumption and at least one required a rebuild.

All 3 engines built by the same persoj and in the same car.

 

[Bobby Dazzler]

So why is his name on the engine then?

Because it costs €1 to do, but has much greater perceived value. It’s a nice touch, as is being able to meet the engine builder.

Pagani do it too,again because it’s a nice touch. however Pagani engines are closer to being hand assembled than other AMG engines.

 

[E55BOF]

So why is his name on the engine then?

'Cos it gives the owner a warm fuzzy feeling that his engine was entirely hand-built by an expert mechanic...

Unless and until he comes on here and finds out it wasn't, of course.

It's no bad thing, though; if one person is responsible, as far as possible, for a particular engine, he or she is likely to take pride in their work, and much less likely to throw it together because he/she has had a row with the foreman and is fed up with the job. Also, if one individual's engines give more trouble than average the company may well ask some rather pointed questions.

 

[Darrell]

'Cos it gives the owner a warm fuzzy feeling that his engine was entirely hand-built by an expert mechanic...

A public relations exercise then.

 

[Darrell]

Because it costs €1 to do, but has much greater perceived value. It’s a nice touch, as is being able to meet the engine builder.

Pagani do it too,again because it’s a nice touch. however Pagani engines are closer to being hand assembled than other AMG engines.

PR then. That’s costs a quid.

 

[E55BOF]

Darrell, you posted while I was editing my post. There's a PR element, certainly, but more to it than that.

 

[Darrell]

Darrell, you posted while I was editing my post. There's a PR element, certainly, but more to it than that.

Which is what?

 

[E55BOF]

My final couple of sentences?

 

[Petrol Pete]

You would think MB would want to get into this engine without interference from anyone (including any UK mechanics that an MB franchise had hired) let them do nothing but remove it and box it up . Proper QC investigation would ask the dealer to remove the engine and ECU and ship is back to the place it was built so a proper skilled investigation could take place.

But that's not how MB (or , at a guess ,any other's behave these days) Just knock the problem between departments (and countries) for a long while hoping the customer loses hope.

 

[Smiley]

You would think MB would want to get into this engine without interference from anyone (including any UK mechanics that an MB franchise had hired) let them do nothing but remove it and box it up . Proper QC investigation would ask the dealer to remove the engine and ECU and ship is back to the place it was built so a proper skilled investigation could take place.

But that's not how MB (or , at a guess ,any other's behave these days) Just knock the problem between departments (and countries) for a long while hoping the customer loses hope.

If it were your own business this is exactly what you would want to do - accept that this is most likely a manufacturing problem and find out quickly what the root cause is. And if it were Toyota then my bet is that this is what would happen. But with MB it appears to be more about how to avoid spending any money at all.

 

[nickgar]

If it were your own business this is exactly what you would want to do - accept that this is most likely a manufacturing problem and find out quickly what the root cause is. And if it were Toyota then my bet is that this is what would happen. But with MB it appears to be more about how to avoid spending any money at all.

Reading the comments on this subject, it comes over that MB are one of the worst companies out there. Yet we still buy their cars, join forums and seem to love them? Why? Funny old world, as someone once said.

 

[Teego]

I suggest pausing for breath.

I'm not an expert, but in my view the issue here is not whether the car is out of warranty or whether you are entitled to goodwill from the dealer or MB.
You are entitled to a durable vehicle Under Section 9 of the Consumer Rights Act 2015.
Your claim is against the supplying dealer.
Given its perfect history a court is likely to find that your car was not sufficently durable and therefore not of satisfactory quality.
Goods to be of satisfactory quality
(1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
(2)The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—
(a)any description of the goods,
(b)the price or other consideration for the goods (if relevant), and
(c)all the other relevant circumstances (see subsection (5)).
(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of that kind are usually supplied;
(b)appearance and finish;
(c)freedom from minor defects;
(d)safety;
(e)durable

You have 6 years from date of purchase to make a claim.

My advice to you would be to contact RAC or AA for legal advice if you are a member. Contact citizens advice bureau (I found them very helpful in developing a claim going through court now).
Do not authorise any work that involves you paying money.
There are megabux involved and you need professional input.
Hope this helps in some way.

 

[TrueSpirit]

we had our company s63 engine lose compression with the enging having various issues over a period of time etc. lots of money spent by us on the car at the MB dealer and no improvement. eventually the thieves at the Mercedes dealership decided it was appropriate to charge £40k, yes you heard that right, £40k to replace the engine, our transporation manager threatened to go on a retaliatory mission on mercedes and AMG for producing junk and would post this all over social media given the car is a £150k car. Even though it had £100k miles on the clock, it had a full MB history and had a lot of money spent on fixing various bits over the life of the car including a new transmission etc, all through MB.

In the end MB UK stepped in, looked at the engine and it needed ignition coils on one cylinder bank, but they'll replace both and we'll only have to pay for the parts, theyll cover the labour. How different is that compared to the dealership's solution of replacing the engine!

Bad PR can be very very damaging for AMG. The dealership are probably going to stick to their guns which is why i think escalating and going direct to mercedes uk about this matter is worth trying if you havent already. dont accept the dealer's solution and while its not cool to threaten, i think it is reasonable to say you'll want to warn other potential purchasers of AMG products in the future given your terrible experience and will get this message all over social media... (in a very well calculated and diplomatic way ofcourse)

 

[philnewmerc]

I suggest pausing for breath.

I'm not an expert, but in my view the issue here is not whether the car is out of warranty or whether you are entitled to goodwill from the dealer or MB.
You are entitled to a durable vehicle Under Section 9 of the Consumer Rights Act 2015.
Your claim is against the supplying dealer.
Given its perfect history a court is likely to find that your car was not sufficently durable and therefore not of satisfactory quality.
Goods to be of satisfactory quality
(1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
(2)The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—
(a)any description of the goods,
(b)the price or other consideration for the goods (if relevant), and
(c)all the other relevant circumstances (see subsection (5)).
(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of that kind are usually supplied;
(b)appearance and finish;
(c)freedom from minor defects;
(d)safety;
(e)durable

You have 6 years from date of purchase to make a claim.

My advice to you would be to contact RAC or AA for legal advice if you are a member. Contact citizens advice bureau (I found them very helpful in developing a claim going through court now).
Do not authorise any work that involves you paying money.
There are megabux involved and you need professional input.
Hope this helps in some way.

OP: this post is the one to note. In addition I'd repeat: if you have legal cover eg on your house insurance then you can use that to get a solicitor involved. The aim is not to sue, it is to put a firework up the dealer's **** (your contract is with no one but them - they probably know it and they hope you don't). ***It is their problem and it requires no input or money from you.*** End of discussion.