Is This The Worse Mercedes Repair Ever ?

[Ray1888]

You got it.
And I work for them!!!

 

[Ray1888]

I paid £450 excess ?

 

[Druk]

Perhaps owned by the gentleman who was knighted for 'Services to the Motoring Industry"?

You got it.
And I work for them!!!

Not for Services to the Motoring Public thats for sure. I had several run-ins with them when they ran the Citroen agency in Armadale. Cr00ks

 

[bellers]

You could raise it with customer service but they seem about the same. I'm waiting for an investigation into an issue raised last Saturday. The only way I can see to show dissatisfaction is buy another marque. My last 3(c63 6.3 c63 biturbo and c300 h) have all had issues which have ranged from misfires to coolant leaks to having the front end removed and replaced! Apologies from anyone??????? Not on your life. Seems to be the way it works nowadays

 

[zipdip]

If they carry on like this much more we might have to rename the club to Not the MB Club,I tell you all the cheaper makes of cars dealerships are going the extra mile,went with two friends one runs a 2 year old Mondeo the other a Citroen,and both times the service was first class,neither of the two guys wanted a courtesy car as I was there with my car to give them a lift home,but both were offered one and the Citroen had a part delayed and they brought a courtesy car to his door.

 

[mike_es]

The attitudes of some garages is that you should be honoured that they are even contemplating looking at your car, then charging you the Earth for the privilege of looking at your car, and if you are not satisfied then you should take your business elsewhere, leaving them with the cash you paid in the first instance.

We live in a society where business expects you to pay up front for a service that waivers, and expects us NOT to complain. You often hear the phrase, 'Moaning Minnie', referred to customers who make an issue of a repair. We are expected to keep our gobs shut and accept the work done for us without question.

Stand up for your rights. If you, or your insurer, has paid good money, then you expect a standard of quality in the work they do. If your insurer has negotiated a discount, the work should not diminish. You should still get the same quality of finish that was offered before the discount was negotiated.

Companies are all too willing to take your money, then offer you little in return. They are entitled to make a profit, but only after they have done the job paid for. To skimp on a repair to increase their profit is not acceptable.

If the service department tells you that you paid less for the repair, so you got less, inform them that your insurer negotiated the discount, and that if they weren't happy with this discount that they should not have accepted the job. The fact that they did accept the job, regardless of what they got in payment, means that they should complete the job to an acceptable level. Tell them that you are not happy with their level of service and repair, and expect them to do the job properly.

Just wondering where it states in the post that the service department brought up the price paid?
Don't really see the point in priming him to have a row about something that is very unlikely to happen.

By the way, I have spent over 30 years in retail and never heard the phrase "moaning minnies". Screamers, yes, but moaning minnies?

 

[219]

Cynical me would be wondering if that is the same steering wheel your car went in with , or whether someone with that knackered wheel swapped it for yours ?

 

[nick mercedes]

Cynical me would be wondering if that is the same steering wheel your car went in with , or whether someone with that knackered wheel swapped it for yours ?

Perhaps they thought it was going to be written off and off to copart, so swapped a few bits over?

 

[starlight]

The rot set in a long time ago, when Mercedes UK ? or the Mercedes parent company ? forcibly " rationalised" the dealer structure in the UK from what were often individually owned family businesses to "groups" of dealers leaving customers in a certain area restricted choice for purchase and servicing. How did they achieve this, allegedly by making them an offer they couldn't refuse ----- sell the business or lose your MB franchise!

That is so totally, absolutely spot on. For years, I enjoyed owning Mercedes, blessed with real, old-fashioned customer service from an independent authorised dealer who always went the extra mile. The guy who owned the company was usually in the dealership and chatted away with customers. Sadly, the company was part of that cull. Now, I find that management do their best to stay disconnected from the coalface.

 

[CabrioDave]

Technically speaking LV is the dealership's "paying customer" in this instance. You are the paying customer of LV. Have you communicated your dissatisfaction to LV? It might be a more fruitfull approach?
issue 79 - motor insurance - disputes about the quality of repairs and the non-disclosure of vehicle modifications

I agree. Because you paid your premiums, your insurer is contracted (to you) to put you back into the position you were in before the "event". That is, with the car working, and looking, correctly.
If it doesn't, they - the insurers - need to do something about it. The dealer was working for them, not you.

 

[TheFoX]

Just wondering where it states in the post that the service department brought up the price paid?
Don't really see the point in priming him to have a row about something that is very unlikely to happen.

Well, considering that he was in talks with the Service Manager, it's fairly obvious it wasn't parts or sales.

By the way, I have spent over 30 years in retail and never heard the phrase "moaning minnies". Screamers, yes, but moaning minnies?

Until I went north of the Watford Gap, I'd never heard of 'Nowt' or 'Whippets' either. Remember that sayings are usually regional, not national or global.

 

[Flackadder]

Tis' standard Mercedes attitude of late. They fall just short of telling you to 'F Off'.

 

[gr1nch]

Oh dear. As an about to be first-time M-B owner of a new car, meaning I'll be obliged to take it in for main dealer warranty repairs and servicing (well maybe I can avoid that), this makes for depressing reading

Is there a better tactic than praying from now till the end of the warranty? I'll keep taking notice of all the independent specialist mechanic recommendations, those that have real pride in their work and integrity.

 

[Flackadder]

Oh dear. As an about to be first-time M-B owner of a new car, meaning I'll be obliged to take it in for main dealer warranty repairs and servicing (well maybe I can avoid that), this makes for depressing reading

Is there a better tactic than praying from now till the end of the warranty? I'll keep taking notice of all the independent specialist mechanic recommendations, those that have real pride in their work and integrity.

Really would not get overly concerned. I would suggest that all service garages of all makes of car get bad and good reviews. And on the whole only bad reviews are posted.................on the whole, that is.

 

[Rory]

Tis' standard Mercedes attitude of late. They fall just short of telling you to 'F Off'.

After the mechanic had identified more work than the car is worth at my cars last service it was never going to go well, but the dealers way of handling it was to get rid of me as fast as possible and refuse follow-up calls from both me and MB UK.

 

[Headhurts]

Oh dear. As an about to be first-time M-B owner of a new car, meaning I'll be obliged to take it in for main dealer warranty repairs and servicing (well maybe I can avoid that), this makes for depressing reading [emoji53]

Is there a better tactic than praying from now till the end of the warranty? [emoji51] I'll keep taking notice of all the independent specialist mechanic recommendations, those that have real pride in their work and integrity.

Worry not, my previous car was in and out a few times to the dealership and I had no problems at all.

Also most specialists often advertise Mercedes trained, most if not all would have received this at a dealership.

Once my warranty is out I may well seek out a specialist.


Sent from my iPad using Tapatalk

 

[starlight]

Really would not get overly concerned. I would suggest that all service garages of all makes of car get bad and good reviews. And on the whole only bad reviews are posted.................on the whole, that is.

Yes, service levels in all business sectors are, of course, variable.

But surely the point is this: customers large sums of money for prestige marques - and for servicing - do not expect that variability. The M-B authorised dealer network should be uniformly excellent, and plainly, looking at what's said here, it isn't.

 

[TheFoX]

I switched from a main dealer to a local dealer because the quality of service was lacking with our local main dealer. The last main dealer service saw them actually forget to check and reset the steering, and I only got 100 yards up the road when I had to return and ask the service department to reset the steering.

I now use a neighbour that has his own garage. He services his own vehicles which include a Jag XF and a Barbarian, and everyone I know speaks highly of him, yet he doesn't charge the earth.

 

[starlight]

I had two Vauxhalls over 10 years, regularly used two different dealers in London and one in Suffolk, and could not fault them.

I am amazed that Mercedes dealers provide such poor service - and that MB UK readily admit that there is an issue with the UK dealer network - and every couple of terms say they will tackle it.... but then nothing changes.

You might be interested in the current General Discussion thread: Authorised dealers' standards.

 

[mike_es]

Well, considering that he was in talks with the Service Manager, it's fairly obvious it wasn't parts or sales.



Until I went north of the Watford Gap, I'd never heard of 'Nowt' or 'Whippets' either. Remember that sayings are usually regional, not national or global. What, like southern ****er? Surely that is known worldwide?

Thanks for the pithy reply, but I repeat, "the service department brought up the price paid?"
They didn't mention price, so why prime him for a row on it?

Could you be any more condescending btw? My guess is yes, but you just haven't realised your true potential yet.