jimmymidnight
Active Member
the problem isn't the insurance company, it's the local police who dealt with it at the time of the RTC, apparently my insurers can't sort out the liability until the police have officially passed over the details of both the driver and the incident - apparently my insurance company have to pay the police for this information too, they said it can take up to a month!
my main problem is that they said the car can be taken away now, but as they have not resolved the liability claim on the other driver, it will come one of my own pocket (the excess and NCB) so they said the best thing to do was hold tight 'til this is cleared.
at least they have already sorted me with a new car, i have a brand new freelander 2 HSE for as long as it takes to get my Mercedes back.
my main problem is that they said the car can be taken away now, but as they have not resolved the liability claim on the other driver, it will come one of my own pocket (the excess and NCB) so they said the best thing to do was hold tight 'til this is cleared.
at least they have already sorted me with a new car, i have a brand new freelander 2 HSE for as long as it takes to get my Mercedes back.