MB Dealer: service desk protocol?

uumode

MB Enthusiast
Joined
Sep 1, 2003
Messages
1,525
Car
W205 C300 AMG Line Premium Plus
If you take your car into a main dealer for repair work what's the standard protocol?

A. They look at the car, and decide what parts need doing and advise on the cost, and wait for your authorisation to go ahead?

or

B. They just go ahead and bill you for the work undertaken when you pick up the car. 'Hello Sir, the cost came to £xxx.xx thank you very much'
 

pammy

MB Enthusiast
Joined
Dec 2, 2003
Messages
7,468
Location
North Yorkshire
Car
hers - slk 320, his - dull diesel BMW fleet :/, Xtrail, Honda CBR 1100xx, Yamaha YZF600, Ribble Road
uumode said:
If you take your car into a main dealer for repair work what's the standard protocol?

A. They look at the car, and decide what parts need doing and advise on the cost, and wait for your authorisation to go ahead?

or

B. They just go ahead and bill you for the work undertaken when you pick up the car. 'Hello Sir, the cost came to £xxx.xx thank you very much'

Should always be "A" unless you have given prior authority for them to incur expense on your behalf!! But it depends, eg if you had faulty brakes and took it in for them"to sort out" that could be taken as authority to any necessary work and charge you accordingly. If you took it in for fault investigation and diagnosis etc - then you should get a call with a breakdown of what needs doing and cost. Depends how clearly you told them what you wanted :rolleyes:

I take it you've had a "B" experience?
 

jaymanek

Authorised Forum Sponsor
SUPPORTER
Joined
Nov 29, 2002
Messages
16,415
Location
Nuneaton Warwickshire
Car
Lots of Mercedes!
When i used them, I told them to call me for anything major, i should have just said call me for anything additional, as little bits and pieces add up and i would have done those bits myself for a tenth of the cost..

Ja
 

Big_Stick

Member
Joined
Jan 19, 2004
Messages
41
Location
Cambridge, England and USA
Do what I do: write next to where you sign 'Not exceeding £XXX' where XXX is the estimate they provided to you. Show it to the service person.

If the bill is higher than the agreed estimate, and you did not authorise the additional work, then pay the bill but write on the service form 'Paid Under Protest' and sign. Take copies of the forms and write to the dealer principal for a refund for the difference.

On the two occasions in the past 6 years where I was 'overcharged' I got a refund with no further hassle.
 

Users who are viewing this thread

Top Bottom