Guy
Active Member
- Joined
- Jun 1, 2002
- Messages
- 790
- Location
- Manchester
- Car
- Maserati Quattroporte : Brabus A200CDi D3 : E300TDT
Changed my E55 estate for - an E55 estate yesterday 
MB Direct do a 30 day / 1000 mile 'quibble free' exchange - for any car on the site of similar value. After running mine for a couple of weeks, I decided I wanted a newer one with more options.
The problem for both me and the garage was that they didn't have one in Manchester, and someone had put a deposit on the only other one at an MB Direct site in London.
When he took that one, I thought I might have to choose a different car - they had an SL55 and a couple of CLK55s, but I had my heart set on an E55 estate. Had they applied the terms strictly, they could have adopted a 'take it or leave it' attitude, but Mark, the Sales Manager, knows about customer service...
They offered me a '54 (one year newer) 5000 mile (7000 less) better optioned car - they took it off an MB exec, brought it up to M/cr for me to inspect, (no obligation) allowed me to keep using the first beyond the 1000 mile limit, fitted a garage door opener, Tracker and Nokia kit to the replacement, and I happily paid them £3000 on top of the original price.
Mark the Sales Manager and Sean Murray the salesman are top blokes - it restores your faith when you read all the (often deserved) crap heaped on MB sales / service. Definitely recommend them to anyone in the market for a change in the near future.
Some quick pics - will post in gallery in due course.
Average consumption from new - won't last
CD magazine plays mp3 discs
Load restraint kit and weird collapsible plastic crate
MB Direct do a 30 day / 1000 mile 'quibble free' exchange - for any car on the site of similar value. After running mine for a couple of weeks, I decided I wanted a newer one with more options.
The problem for both me and the garage was that they didn't have one in Manchester, and someone had put a deposit on the only other one at an MB Direct site in London.
When he took that one, I thought I might have to choose a different car - they had an SL55 and a couple of CLK55s, but I had my heart set on an E55 estate. Had they applied the terms strictly, they could have adopted a 'take it or leave it' attitude, but Mark, the Sales Manager, knows about customer service...
They offered me a '54 (one year newer) 5000 mile (7000 less) better optioned car - they took it off an MB exec, brought it up to M/cr for me to inspect, (no obligation) allowed me to keep using the first beyond the 1000 mile limit, fitted a garage door opener, Tracker and Nokia kit to the replacement, and I happily paid them £3000 on top of the original price.
Mark the Sales Manager and Sean Murray the salesman are top blokes - it restores your faith when you read all the (often deserved) crap heaped on MB sales / service. Definitely recommend them to anyone in the market for a change in the near future.
Some quick pics - will post in gallery in due course.
Average consumption from new - won't last
Load restraint kit and weird collapsible plastic crate
