Mercedes late delivery...

[Apropos]

So I ordered the new Mercedes C class last week, a C220 diesel, few options with a cost of just over £35k. I was promised delivery for tomorrow, and even yesterday was given a call that the car would be arriving for its inspection at the dealership today and ready to be delivery to me on Friday (tomorrow).

Today I just get a text from the dealer saying it's now delayed by a week or two due to not getting on the ferry in time at Belgium...

Any idea what recourse I have here or what the procedure is here? I can't be without a car for a week as my current car is already being given to the buyer tomorrow...

Anyone else had this kind of problem?

 

[camerafodder]

Why not ask the dealer if they can lend you a car?

 

[NDFR]

Why not ask the dealer if they can lend you a car?

This should be easily achievable if you remain calm and ask nicely.

 

[Apropos]

That would be a great help if they could do that. Is it within their power to agree to that or is there a cost associated with it?

I know this is my first post on the forum, and I want to say in advance I am thankful for all your help and responses!

Perhaps, I'll visit there in person and talk to him as the request I feel would be better suited if I was to talk in person than on the phone.

Has this been granted for anyone else receiving late delivery?

 

[bob6600]

Yes go in person, explain it to them and how you will be left out of pocket as you will need to hire a car.

They should have a demo or courtesy car

 

[Meldrew2]

Yes go in person, explain it to them and how you will be left out of pocket as you will need to hire a car.

They should have a demo or courtesy car

Hopefully the dealer will be able to help - otherwise, ask them if they are prepared to contribute towards cost of hiring a car. Always worth sorting things out amicably if possible … …

 

[Deleted member 65149]

Has this been granted for anyone else receiving late delivery?

Mine was nearly a month late. I was provided with a fairly new loan car as soon as I explained that I'd sold my old car. No hassle whatsoever.

As others have said, be nice and they're generally helpful.

 

[Apropos]

I went to Mercedes Birmingham, was nice (no reason not to be really) and they were happy to provide a loan car. But not until Friday evening, which means tomorrow and Friday with no car. Not very happy with this.

The most annoying part is I was told it would be okay to have one from early tomorrow morning, and only when on the 50 minute way home did I then get a text message to say actually it's not until late Friday now.

 

[Apropos]

BTW, they said that the reason for the delay was due to an urgent factory recall for the tension belt, or torsion belt, can't remember the exact term.