st4
Banned
I went to the above dealership today as I am still under tier 1 warranty for a B service and to look at a few things.
I arrived in there just after 9am and presented myself at reception. I was taken over to the service desk.
The advisor was courteous and polite and had the "job card" ready. He went over the cost of service B and said he reduced it down to £360 inc Vat from £410 for me. We went on to discuss the issue of my xenon light beam, which now is not an issue. I hit a pothole on Wed night and the beam had defected, driving back on Thursday it was fine and since then. Nonetheless he said he'd have it checked. I also raised the car struggles to start after being left overnight in the cold, despite getting a 25mile before.
The car was taken in to be worked on and the B service was carried out. I stayed in the show room and waited. This is where things fell down a bit but I will move on to this later.
The service advisor came out and said they checked the lights and the rear rods that level it. All was well, not suprised. They checked the electrics and there was no drain. He was open and honest and said its not right a car should be driven for 25miles then struggle to start 12hours later. The 211 fires the SBC warning, battery protection mode warning and also the ESP defective such is the little charge retained. He said there could be a drain but its intermittent and as such there is nothing they can do as it was not present. I was advised if I was ever in I could get them to charge the battery FOC overnight, as I do not have a garage/charger.
He also presented a list of other faults.
Front Pads 20% life left. Thats about right, was about half 10k miles ago. A life of 40k for pads is not cause for concern. Discs were min thickness, so advised to change. I commissioned the work for pads/dics at £388inc vat. Steep but this is MB dealer and I cannot be faffed going to another garage to save £100 and lose another 1 of my days off. Tomorrow I am off work and I would rather go to Glencoe than go to my trust specialist and save £100. The weather is good, and I want to enjoy my car driving it on roads I cherish every moment I get to drive on.
The advisor pointed out my "locking nuts" were damaged. Howard has seen this on my facebook. Only MB glasgow have been at those wheels, and someone elses
and as such the damage is down to them. I am £71 down and I will be pursuing MB Glasgow for the whole cost of this. JRW have given me my old locking nuts back and there is sign of damage. I will be invoicing MB Glasgow personally, later. If I need to present myself, I will.
The not so good re the visit.
I have a bad back injury and specifically asked the seat not be moved. They only move it to the workshop. I really should remove the fuses so they cannot but I always forget. Luckily they only moved it back and I have a marker so moved it back. But there is no need, I am not that tall or short and the short time they drove the car they should leave it be. I have a back problem and specifically asked it not be done, and they did.
The mechanics took it for a test drive. Fair do, they need to. A wee 6miles one. Nothing wrong. But 18.4mpg. In town mine never drops below 25mpg unless I am being mentally deficient with it and doing traffic light grandprixs. Around Glasgow I hover around 30mpg and I am not driving expert.
What did they do to get it down that low. The average speed remains low, so I suspect hard accelerations. But I cannot prove. There is not much congestion around there and the roads are freeflowing. It was not driven how I would drive it, that is for sure.
The other lacklustre experience was not to do with the service today, which was polite and professional, and to a standard IMHO that befits the Mercedes marque. This was to do with the sales staff. I expressed interest in a C class estate, as that is a car I intend to buy in the future. I explained I had a budget of £17k, which would get you one. Considering there were no customers in, the salesman chatted with me re engines and said after E320cdi I'd need a 250cdi or a V6 again, despite my contempt of 7g. I do like some speed from time to time and a car, when going to Germany, should for me, be able to do 150mph +. He said 250cdi or V6. He made no effort to get me to test one, go over group stock, talk money or timescales as to when they depreciate, he then walked off and said he would be back, and was just milling about the garage doing sweet **** all.
I guess it because I was not wearing a suit and look like a tramp.
So all in, I would use John R Weir for servicing if based in Scotland and wanting the dealership.
1. The same wheels are on it
2. They did not confuse me with someone else
3. The seat was only adjusted on the runner, easily fixed, not like MB Glasgow given same instructions and the blooming thing is way up in the air, and the wheel on the floor and the back rest all reclined and odd.
4. They were willing to knock some money off and went through the bill, item by item, to make me aware of how they've skinned me for £918 (down from £1005).
However, insist they do not road test it and you drive it with the mechanics accompanying you (If they make you sign a disclaimer just sign it) as I suspect my beloved car was not treated quite as sympathetically as when I drive.
I arrived in there just after 9am and presented myself at reception. I was taken over to the service desk.
The advisor was courteous and polite and had the "job card" ready. He went over the cost of service B and said he reduced it down to £360 inc Vat from £410 for me. We went on to discuss the issue of my xenon light beam, which now is not an issue. I hit a pothole on Wed night and the beam had defected, driving back on Thursday it was fine and since then. Nonetheless he said he'd have it checked. I also raised the car struggles to start after being left overnight in the cold, despite getting a 25mile before.
The car was taken in to be worked on and the B service was carried out. I stayed in the show room and waited. This is where things fell down a bit but I will move on to this later.
The service advisor came out and said they checked the lights and the rear rods that level it. All was well, not suprised. They checked the electrics and there was no drain. He was open and honest and said its not right a car should be driven for 25miles then struggle to start 12hours later. The 211 fires the SBC warning, battery protection mode warning and also the ESP defective such is the little charge retained. He said there could be a drain but its intermittent and as such there is nothing they can do as it was not present. I was advised if I was ever in I could get them to charge the battery FOC overnight, as I do not have a garage/charger.
He also presented a list of other faults.
Front Pads 20% life left. Thats about right, was about half 10k miles ago. A life of 40k for pads is not cause for concern. Discs were min thickness, so advised to change. I commissioned the work for pads/dics at £388inc vat. Steep but this is MB dealer and I cannot be faffed going to another garage to save £100 and lose another 1 of my days off. Tomorrow I am off work and I would rather go to Glencoe than go to my trust specialist and save £100. The weather is good, and I want to enjoy my car driving it on roads I cherish every moment I get to drive on.
The advisor pointed out my "locking nuts" were damaged. Howard has seen this on my facebook. Only MB glasgow have been at those wheels, and someone elses
and as such the damage is down to them. I am £71 down and I will be pursuing MB Glasgow for the whole cost of this. JRW have given me my old locking nuts back and there is sign of damage. I will be invoicing MB Glasgow personally, later. If I need to present myself, I will. The not so good re the visit.
I have a bad back injury and specifically asked the seat not be moved. They only move it to the workshop. I really should remove the fuses so they cannot but I always forget. Luckily they only moved it back and I have a marker so moved it back. But there is no need, I am not that tall or short and the short time they drove the car they should leave it be. I have a back problem and specifically asked it not be done, and they did.
The mechanics took it for a test drive. Fair do, they need to. A wee 6miles one. Nothing wrong. But 18.4mpg. In town mine never drops below 25mpg unless I am being mentally deficient with it and doing traffic light grandprixs. Around Glasgow I hover around 30mpg and I am not driving expert.
What did they do to get it down that low. The average speed remains low, so I suspect hard accelerations. But I cannot prove. There is not much congestion around there and the roads are freeflowing. It was not driven how I would drive it, that is for sure.
The other lacklustre experience was not to do with the service today, which was polite and professional, and to a standard IMHO that befits the Mercedes marque. This was to do with the sales staff. I expressed interest in a C class estate, as that is a car I intend to buy in the future. I explained I had a budget of £17k, which would get you one. Considering there were no customers in, the salesman chatted with me re engines and said after E320cdi I'd need a 250cdi or a V6 again, despite my contempt of 7g. I do like some speed from time to time and a car, when going to Germany, should for me, be able to do 150mph +. He said 250cdi or V6. He made no effort to get me to test one, go over group stock, talk money or timescales as to when they depreciate, he then walked off and said he would be back, and was just milling about the garage doing sweet **** all.
I guess it because I was not wearing a suit and look like a tramp.
So all in, I would use John R Weir for servicing if based in Scotland and wanting the dealership.
1. The same wheels are on it
2. They did not confuse me with someone else
3. The seat was only adjusted on the runner, easily fixed, not like MB Glasgow given same instructions and the blooming thing is way up in the air, and the wheel on the floor and the back rest all reclined and odd.
4. They were willing to knock some money off and went through the bill, item by item, to make me aware of how they've skinned me for £918 (down from £1005).
However, insist they do not road test it and you drive it with the mechanics accompanying you (If they make you sign a disclaimer just sign it) as I suspect my beloved car was not treated quite as sympathetically as when I drive.
