Names and numbers in Command

[rlowy]

Can anyone help please?

I have an HFP cradle and HTC S730 phone and they work very well together in a W211 DVD based command. However I cannot get incoming calls to show names and numbers, out going work perfectly does anybody know why?

Regards

Richard

 

[amwebby]

Numbers must be in country format, not including +44 but including the "0", for incoming calls to show the name. International format, +44 12345676, will not work.

 

[MBManInKen]

I have stored all my numbers in international format (as I drive in Europe a lot) and COMAND shows the names perfectly fine for incoming and outgoing calls. Why would this not work?

 

[amwebby]

International fornat works if the call is coming in from outside the country you're in, so UK numbers in international format will work fine in Germany but not once you're back in the UK. Conversely, when you're in the UK, calls from abroad will show the name if they're stored in international format but will not show the name once you're in that country.

I too travel abroad a lot and this is a real pain. Anyone who finds a fix will earn my undying gratitude.

P.S My old fixed Motorola system didn't work this way. It was only when I upgraded to UHI I discovered the problem.

 

[MBManInKen]

International fornat works if the call is coming in from outside the country you're in, so UK numbers in international format will work fine in Germany but not once you're back in the UK.

On my system, UK numbers in international format work properly in the UK as well.

P.S My old fixed Motorola system didn't work this way. It was only when I upgraded to UHI I discovered the problem.

I think that clarifies a lot. This suggests that the cradle and/or the phone is the issue, not COMAND. Sounds like a software issue in the lookup routine.

 

[davidjpowell]

I use a HTC Tyn II with a cradle and have the same issue. Strangly enough, i'm sure it used to work, then stopped.

David

 

[amwebby]

On my system, UK numbers in international format work properly in the UK as well.

I think that clarifies a lot. This suggests that the cradle and/or the phone is the issue, not COMAND. Sounds like a software issue in the lookup routine.

Absolutely NOT a COMAND issue, but a telephone controller one. What system have you got?

 

[MBManInKen]

What system have you got?

Same COMAND as yours, i.e. 2.5 DX. It has a permanently installed Nokia 5110 in its factory fitted cradle.

 

[amwebby]

I use a HTC Tyn II with a cradle and have the same issue. Strangly enough, i'm sure it used to work, then stopped.

David

Have the mobile phone companies changed the way they treat international prefixes?

 

[amwebby]

Same COMAND as yours, i.e. 2.5 DX. It has a permanently installed Nokia 5110 in its factory fitted cradle.

I wondered about that. I upgraded my phone system to UHI, bypassing the intermediate step of fixed Nokia phone. I believe the fixed Nokia type has a different phone controller than the UHI one, which is where I believe the problem lies.

 

[MBManInKen]

I believe the fixed Nokia type has a different phone controller than the UHI one

Yes, that is correct.

 

[amwebby]

I just checked on the loan car I've got while mine is having some accident repairs. It's a 2004 W215 with the Fixed Nokia cradle that takes a Nokia 6310. Sure enough, incoming calls show the name regardless of whether the number is in international or local format.

Wonder why they made the "upgrade" to the UHI controller that only works with the local number and if there is a software patch for the controller to fix this "upgrade"?

 

[rlowy]

Thank you for all the replies and further comments and discussion. I am pleased I am not alone!

Interestingly international formats and incoming names ( +44 etc ) worked fine in my command on my W210 using a Nokia 6233 and for a short time in my W211 Command using the same phone. But then I was aware they were not and very oddly sometimes in command my home phone comes up as "private" and on another occasion just as the number starting with a zero (0) and then on another occasion as a +44. How odd is that?

Outgoing calls show name and number so I think it could be a command issue.

I was full of hope the HTC phone would cure all that but it does not. I also don't have duplicate numbers (ie family with different mobile numbers but the same home number) to avoid incoming call confusion

My brother has the same phone and service provider in an Audi A6 and the MMI shows Names and Numbers with incoming calls.

Further comments and solutions would be much appreciated.

Regards

Richard

 

[Diesel Benz]

I too travel abroad a lot and this is a real pain. Anyone who finds a fix will earn my undying gratitude.

My W221 does not have problems with names for incoming calls. I'm usually using a Nokia E90. All my numbers in the address book are with the "+" format.

I'm afraid you would not want the W221, but changing to the new CL might fix the issue, if you accept this fix.

I've seen MB documents talking about the problem, I thought they just suggest using the international number format but perhaps they've tested this at MB with German networks that send the number in the same format. I remember this being discussed before and the MB advice did not seem to work for all cars at least.

 

[amwebby]

Outgoing calls will always show the name as the system does not have to do a look up for them.

It is definitely not a COMAND issue as mine worked fine before I upgraded the phone controller, when the problem started.

It is not a phone or service provider issue but purely one of the phone controller, which explains the differing behaviour in different cars.

Interesting there are MB documents on this. As I've said, numbers calling in from abroad show the name when stored in international format. When I'm abroad UK numbers in international format show the name but local ones do not unless I change them to country format. Bit of a pain if you're crossing borders all the time.