Need urgent help! I am unable to see service history of my car and think I am getting ripped by MB.

[nikhildudeja]

Hello, I am new to cars and also this forum so please bare with me. I bought an approved used GLA from MB Dartford in Oct 22. . It was 17500 miles and a 2019 make. My understanding is that the car should have been serviced at that point as practically they are selling a used car in new serviced/perfect condition. Now I am getting alerts from MB that service B is due (guessing because it’s approaching 20k miles). I checked the service quote at nearby MB dealers and its coming to be £850 including replacement of spark plugs and break fluid. I am sure that is too high? I am trying to understand if they even serviced the car before selling it to me coz it should not need servicing after 2000 miles? I tried to check the service history on mercedes me and it says ‘No previous services’. Can someone please help out to check as I know Mercedes DSB is tempramental and it doesn’t show all the records at times. I have these questions if someone can please help:

1) Are approved used cars serviced before being sold? My guess is they should have had a major service?

2) Is there any easy way to check service history as the website and app is awful.

3) Any other feedback on this situation would be truly appreciated.

Thank you
Nik

 

[Smart320]

MB will only service the car if it due within 90 days of the date of sale If my memory is correct.

 

[MikeInWimbledon]

The dealer, or any dealer, will give you a copy of the service history of the vehicle. It's all kept on line, in full detail.

I can't imagine that a dealer would service a car if it wasn't due, irregardless of whether it's a minor or major service. Why would you? Cars aren't sold as "new" or "freshly serviced," unless they are either... new or "freshly serviced."

 

[DSM10000]

The service requirements are also based on mileage or time so you could cover 2000 miles in a year and still require a service. It does seem quite soon for a spark plug change though.

You need to get a copy of the service schedule for your car model.

 

[nikhildudeja]

MB will only service the car if it due within 90 days of the date of sale If my memory is correct.

That is correct for the approved cars. 90 days or 3000 miles, whichever comes first.

 

[nikhildudeja]

The service requirements are also based on mileage or time so you could cover 2000 miles in a year and still require a service. It does seem quite soon for a spark plug change though.

You need to get a copy of the service schedule for your car model.

The dealer, or any dealer, will give you a copy of the service history of the vehicle. It's all kept on line, in full detail.

I can't imagine that a dealer would service a car if it wasn't due, irregardless of whether it's a minor or major service. Why would you? Cars aren't sold as "new" or "freshly serviced," unless they are either... new or "freshly serviced."

Is there any way a user can access the service history? I looked at mercedes me and have to say it is the most unhelpful portal I’ve come across.

 

[DSM10000]

Is there any way a user can access the service history? I looked at mercedes me and have to say it is the most unhelpful portal I’ve come across.

As has been said. Any Mercedes dealer or most Independent specialists with Star can look it up.

 

[nikhildudeja]

The service requirements are also based on mileage or time so you could cover 2000 miles in a year and still require a service. It does seem quite soon for a spark plug change though.

You need to get a copy of the service schedule for your car model.

Is there anyway to access the ‘DSB’ online or have to rely on the dealer? They are not a helpful bunch and I do feel they are trying to hide something coz the car was sold as ‘Full service history’ available but my mercedes me portal says no service in the past.

 

[nikhildudeja]

As has been said. Any Mercedes dealer or most Independent specialists with Star can look it up on TFL

I tried the dealer that sold the car and they are not very helpful. The car was sold/advertised as ‘Full service history available’ and now my mercedes me account says ‘No service in the past’. Not sure if to rely on mercedes me information or to rely on the dealer to provide that info. I will try the indie. Thanks for ur input.

 

[MikeInWimbledon]

Is there anyway to access the ‘DSB’ online or have to rely on the dealer? They are not a helpful bunch and I do feel they are trying to hide something coz the car was sold as ‘Full service history’ available but my mercedes me portal says no service in the past.

As we've already said, any main dealer or service agent using the STAR system can access the online service history.

It's not "in the public domain." If you go into your local MB dealer with a copy of your V5, showing that you own the thing, they will usually print it down for you "as a favour," especially if you tell them that you want to understand the service history so that you can judge "what needs doing" before getting "them to do a service for you."

Was it really written down that the car was sold "with full service history?" It's not a phrase you normally see on the MB website.

 

[Fastcar155]

Hi , well Mercedes Dartford appear to once they have your cash they don't care about you or your car.

The web site is a smoke and mirrors job and when I looked today no real information is provided re service history etc etc.

Mercedes sold the dealerships to a Scandinavian motor group some months ago.

I have purchased a service agreement for my car and I pay a fixed sum each month , for me it's a great deal , I won't sell my car but I break them when I finished with them. ( I don't but a mate charges me a small amount to break them.)

I had two C207E400 : ones gone , the 14 plate was offered £9000.00 / removed the engine / gear box and all running rear but not the wheels.and achieved more than the offered price.The rest of what's left in the current market will fetch the same again.

Body shell is in a temperature controlled environment on a large pallet awaiting sale !

 

[Spider10]

Im sorry boyband but you do talk some rubbish why would you totally strip a car for sale? And what has this got to do with the OPs question?
If the OP puts his reg into the online service booking it will come up with the last time it was serviced on the database

 

[markjay]

If the car was first registered in (say) July 2019, then it would have had a Service A in 2020, a Service B in 2021, and Service A at 2022, and now in July 2023 it will be due a Service B again.

The cabin filter and brake fluid are due every two years, so they would have been done once in 2021, and will be due again now.

And, at 4 years, the spark plugs will also be due, and I suspect also the air filter.

£850 sounds about right for all of the above (from a dealer, that is).

So what's the issue exactly?

I understand that the dealer that you bought the car from at the time didn't give you a printed copy of the service history, and you are saying that you are still unable to get it from them. Can you try asking another dealer, they might be more helpful? Certainly it is my own experience is that dealers do not hesitate to provide a printout as long as you have the V5C in your name and a photo ID.

I obviously can't say if the car does indeed have full service history or not, but I don't see any indication of lack of previous servicing simply by the fact that it's asking for a service now - in fact it all seems quite in order.

 

[geoffus]

Im sorry boyband but you do talk some rubbish why would you totally strip a car for sale? And what has this got to do with the OPs question?
If the OP puts his reg into the online service booking it will come up with the last time it was serviced on the database

Yes I agree a silly statement.

 

[DSM10000]

Im sorry boyband but you do talk some rubbish why would you totally strip a car for sale? And what has this got to do with the OPs question?
If the OP puts his reg into the online service booking it will come up with the last time it was serviced on the database

Now you know why I ignore him.

 

[nikhildudeja]

If the car was first registered in (say) July 2019, then it would have had a Service A in 2020, a Service B in 2021, and Service A at 2022, and now in July 2023 it will be due a Service B again.

The cabin filter and brake fluid are due every two years, so they would have been done once in 2021, and will be due again now.

And, at 4 years, the spark plugs will also be due, and I suspect also the air filter.

£850 sounds about right for all of the above (from a dealer, that is).

So what's the issue exactly?

I understand that the dealer that you bought the car from at the time didn't give you a printed copy of the service history, and you are saying that you are still unable to get it from them. Can you try asking another dealer, they might be more helpful? Certainly it is my own experience is that dealers do not hesitate to provide a printout as long as you have the V5C in your name and a photo ID.

I obviously can't say if the car does indeed have full service history or not, but I don't see any indication of lack of previous servicing simply by the fact that it's asking for a service now - in fact it all seems quite in order.

Thank you! This is very helpful.

 

[Flyinspanner]

You could ask for recommendations for a good Specialist MB independent near you and get the servicing done there - saving money.

 

[nikhildudeja]

You could ask for recommendations for a good Specialist MB independent near you and get the servicing done there - saving money.

Well, any good recommendations in Bromley area?

 

[Fastcar155]

Im sorry boyband but you do talk some rubbish why would you totally strip a car for sale? And what has this got to do with the OPs question?
If the OP puts his reg into the online service booking it will come up with the last time it was serviced on the database

Hi , quite agree with your comment , mixed up the reply !

 

[Bayleaf]

Re the spark plugs, I have read somewhere that MB will remove the plugs clean the the threads and replace them to ease removal when the time comes for renewal, in my case 50k or there about ( a procedure I have done myself at about 35k ) Without googling I wouldn't know if the GLE has the Renault engine ( pardon my ignorance ) so plug life could be shorter.