talk Talk deal.

[neilrr]

This seems too cheap - am I missing something?

http://www.talktalk.co.uk/talktalk/...erver?article=MAIN.UK.TALKTALK.STATIC.TESTHUB

I hope not because I fired wanandoo *(17.99 bb only, BT line rental £11 & Tele2 unlimited phone calls £8) for this at £20.99 per month. 18 mth contract with a £70 break fee is the only worry, but heyho.

No doubt they'll start a price war & I'll be able to buy the same thing for a fiver next month.

 

[jdrrco]

This seems too cheap - am I missing something?

http://www.talktalk.co.uk/talktalk/servlet/gben-LLU-PageServer?article=MAIN.UK.TALKTALK.STATIC.TESTHUB

I hope not because I fired wanandoo *(17.99 bb only, BT line rental £11 & Tele2 unlimited phone calls £8) for this at £20.99 per month. 18 mth contract with a £70 break fee is the only worry, but heyho.

No doubt they'll start a price war & I'll be able to buy the same thing for a fiver next month.

No it's as good as they say. Unfortunately not available from all exchanges though. Check your telephone number on their website. I'm switching over as soon as my exchange can do it...

 

[anissut]

I'm thinking of doing this and am getting a MAC code from my current broadband supplier. The worry I have is that my current line rental is with Homecall. Does anyone know if I can just switch to Talk Talk if I have Homecall or do I need to switch back to BT first? Thanks.

 

[jdrrco]

I'm thinking of doing this and am getting a MAC code from my current broadband supplier. The worry I have is that my current line rental is with Homecall. Does anyone know if I can just switch to Talk Talk if I have Homecall or do I need to switch back to BT first? Thanks.

You have to take out TalkTalk line rental at £9.99 p mth

 

[SilverSaloon]

i'm currently on Talk1 plan.... (rental from BT and then calls via talktalk). I've moving over the Talk3 with free broadband. should save about £20 a month

 

[anissut]

Yeah I know, but they also say that you need to have a BT line, which I do, but everything goes via Homecall at the moment if you get my drift. My worry is that I'll go through the whole ordering and sign up process, and then they'll tell me that I have Homecall instead of BT and it will bugger everything up.

 

[scotth_uk]

There may be issues such as contention moving forwards, buyer beware.

--snip--

Carphone Warehouse sees demand five times higher than expected

It seems the news that no-one could miss last week, about the "Forever" offer from TalkTalk, that bundles line rental, calls package and broadband for £20.99, got the attention of many consumers. 25,000 people are reported to have signed up for the offer by 13th April, just days after its launch (see reuters.co.uk).

This demand for the product is five times more than the company expected apparently, and is a reflection perhaps on how cost conscious the UK consumer is these days. The concern now will be is how fast can TalkTalk get consumers onto the package, and the full suite of services up and running.

If demand for the service is very high, then it may prove very costly if it has to place hundreds of thousands of customers on a BT Wholesale IPstream service as it rolls out the fully unbundled service. A single 622Mbps BT Central that can support up to 32,000 users costs around £140,000 per month, and each ADSL line has a charge of £8.40 per month. There are also long lead times of something like sixty working days to install a large BT Central, so if demand continues to exceed expectations there may be delays for customers.

It is not impossible that TalkTalk may move people onto the phone part of package at £20.99, using wholesale line rental to offer the calls package, and since the broadband is simply a free service, connect people up to this as and when possible. The contract seems to allow for the start of billing from when the calls part is up and running, rather than having to provide the free broadband service at the same time.

 

[neilrr]

I signed up a week ago & the bloke swore up and down it would take 20 days.

I was sceptical then & am moreso now.

 

[grasmere]

You have to take out TalkTalk line rental at £9.99 p mth

its not exactly 'taking out' TT line rental - you change to paying THE line rental to TT. Its still a BT line and BT also maintain it - in case anyone wondered.

Also I belive the £20 a month 'includes' the line rental, ie 10 for line rental 10 for phone calls with free broadband - unless anyone knows different.

Anyway - its about time there was another price war as long as the customer wins - what we really need is a diesel and petrol price war

 

[Ashley]

40gb per month, that would not go far in my household but does seem a very good deal.

 

[neilrr]

Zooman,

Just for perspective, the wanadoo deal I have at the mo gives me 2 GB per month and I've never exceeded it.

What are you downloading in your house?

 

[jaymanek]

40GB!! thats a huge amount, thats about 8x my complete collection of music!

 

[Ashley]

I work remotely from home every night my wife laptop also connects remotely and then website FTP on top of that big fan of Napster. Also my outlook at home has a copy froward to it for all our work emails regardless of what inbox they are sent to (as a back up). Then the kids and I all play online games. You are probably right about the huge amount but I would not like to risk it.

 

[glojo]

I have learnt the hard way that the cheapest service, might not be the best. We all have our favourite providers and I will sit on the fence for a month or three before taking the plunge.

John

 

[campbellju]

40GB!! thats a huge amount, thats about 8x my complete collection of music!

It might seem that way but one HD movie is around 25GB and a colleague downloads them from the US on his 10Mb Blueyonder connection in about 4 hours, meanwhile, my father in law is still using dial up to book the odd ticket and has probably never downloaded 25Gb in his life. It all depends on your frame of reference but in 18 months time a 2Mb connection and 40Gb limit might seem a bit limited for all those people with their new HD TV's and video I-pods etc

Jim

 

[neilrr]

I just sent this to Charles Dunstone @ The Car Phone Warehouse

[email protected]

Mr Dunstone,

I wouldn't normally bother the head boy of a company with a complaint, but I am making an exception in this case because you need to know how abysmal & frustrating it is to try to conact your customer service dept. by telephone. I have spent over half an hour on hold without talking to anyone after calling 0870 444 1820. I also tried 020 8759 8133 and was disconnected after the phone rang, unanswered, hundreds of times. Why have phone numbers listed on your paperwork if you don't answer them? Play the secret shopper, call for yourself & see what it's like..

I signed up for your £20.99 phone, BB & line rental deal on April 18, 2006. I was told it would all be done & in effect, up & working within 20 days.

Today is June 12, '06 & I am still not connected for BB. What this means is I'm paying you & wanadoo for BB, with another payment due to them in 4 days. The advertised savings are not to be realised if I'm paying two companies for the same thing.

I used to think BT's "Coming back" advertising campaign was BS but after my short and unhappy experience with your company I can see that PO'ed ex customers are probably one of their best sources of business.

I want to know where my modem is and when this thing will be connected.

Neil .......

 

[BTB 500]

CPW recently cancelled the direct debit for my mobile phone account 'by mistake', then wondered why I hadn't paid my bill.

I've been trying for 2 months to close a Talk Talk account on the house I used to live in. Last week I got a "sorry you're leaving" letter along with a bill for calls made in May (after I left). It was for 93p, so I just paid it. Hope that's the end of it.

 

[jdrrco]

...I have spent over half an hour on hold without talking to anyone after calling 0870 444 1820...

...and spent £2.40 for the priviledge.


I refuse to accept an 0870 number from a company, when like most people, I would only have to pay 1.8p per minute to call a "real" number (ie 01... 02...), as opposed to 8p per minute for a "national rate" 0870 number.

http://www.saynoto0870.com/

 

[neilrr]

No reply from Charles Dunstone, or indeed anyone at TalkTalk. However, checking on the progress of my BB online I see this. If that's not taking the P when they quoted 20 days I don't know what is.

Order number 1xxxxxx
Order date 18 Apr 2006
Broadband will go live by the end of: 16 Jul 2006

 

[neilrr]

Another email to Chuck.

Mr Dunstone,

10 days have elapsed sine I last emailed you. I'm sorry neither you nor your staff can find neither the time nor the manners to reply to my enquiry. It is now over 60 days since I signed up for your service & am still not connected to BB. As you will recall from my previous email I was told all would be completed within 20 days of signup.

I am still paying wanadoo for their BB service so by my calculations you owe me at least two months wanadoo charge, to say nothing of the aggravation of dealing with the utter void that is TalkTalk's Customer Service Dept.

In the hope that it lights a little fire under you I have contacted the Dear Liz column of the Daily Telegraph with my complaint. I know her well as last year she was helpful in eventually getting Powergen to change my gas supplier & pay me compensation for their poor service. Even if they didn't know what they were doing that company would at least reply to the complaint.

I look forward to hearing from you,

Neil Rxxxxx