talk Talk deal.

[Alfie]

Another email to Chuck.

Mr Dunstone,

10 days have elapsed sine I last emailed you. I'm sorry neither you nor your staff can find neither the time nor the manners to reply to my enquiry. It is now over 60 days since I signed up for your service & am still not connected to BB. As you will recall from my previous email I was told all would be completed within 20 days of signup.

I am still paying wanadoo for their BB service so by my calculations you owe me at least two months wanadoo charge, to say nothing of the aggravation of dealing with the utter void that is TalkTalk's Customer Service Dept.

In the hope that it lights a little fire under you I have contacted the Dear Liz column of the Daily Telegraph with my complaint. I know her well as last year she was helpful in eventually getting Powergen to change my gas supplier & pay me compensation for their poor service. Even if they didn't know what they were doing that company would at least reply to the complaint.

I look forward to hearing from you,

Neil Rxxxxx

I've just cancelled the Talk Talk agreement that my wife mistakingly signed up for in Sainsburys last week. It took ages to cancel it and in the end I had to get BT to cancel it as Talk Talk said they couldnt cancel it even though we cancelled within 14 days

Try 0844 4533100 to contact them but be prepared to be on hold for a while.

As John says, cheapest isnt always best In my opinion, they can keep their talk talk service.

 

[SilverSaloon]

I've just cancelled the Talk Talk agreement that my wife mistakingly signed up for in Sainsburys last week. It took ages to cancel it and in the end I had to get BT to cancel it as Talk Talk said they couldnt cancel it even though we cancelled within 14 days

Try 0844 4533100 to contact them but be prepared to be on hold for a while.

As John says, cheapest isnt always best In my opinion, they can keep their talk talk service.

i was on talk talk pack 1 for the past year - really good and saved me money but then i have now changed over to the free BB offer thing.... still no modem or response, and like Neil i am paying for both talktalk and tiscali.

i am moving house in a month and will be cancelling talktalk then and telling them to shove it all up their ****.

 

[SilverSaloon]

I've just cancelled the Talk Talk agreement that my wife mistakingly signed up for in Sainsburys last week. It took ages to cancel it and in the end I had to get BT to cancel it as Talk Talk said they couldnt cancel it even though we cancelled within 14 days

Try 0844 4533100 to contact them but be prepared to be on hold for a while.

As John says, cheapest isnt always best In my opinion, they can keep their talk talk service.

i was on talk talk pack 1 for the past year - really good and saved me money but then i have now changed over to the free BB offer thing.... still no modem or response, and like Neil i am paying for both talktalk and tiscali.

i am moving house in a month and will be cancelling talktalk then and telling them to shove it all up their ****.

i might actually cancel the DirectDebit until i get my modem

 

[Chris_J]

Another email to Chuck.

Mr Dunstone,

10 days have elapsed sine I last emailed you. I'm sorry neither you nor your staff can find neither the time nor the manners to reply to my enquiry. It is now over 60 days since I signed up for your service & am still not connected to BB. As you will recall from my previous email I was told all would be completed within 20 days of signup.

I am still paying wanadoo for their BB service so by my calculations you owe me at least two months wanadoo charge, to say nothing of the aggravation of dealing with the utter void that is TalkTalk's Customer Service Dept.

In the hope that it lights a little fire under you I have contacted the Dear Liz column of the Daily Telegraph with my complaint. I know her well as last year she was helpful in eventually getting Powergen to change my gas supplier & pay me compensation for their poor service. Even if they didn't know what they were doing that company would at least reply to the complaint.

I look forward to hearing from you,

Neil Rxxxxx

He may not appreciate all those kisses

 

[SilverSaloon]

i emailed talktalk today as my live date says 6th june but no modem.....

i've told them i will give it to the end of this month for an explanation and then will cancel the directdebits & whole TalkTalk account, and seek refund of the excess payment to them since changing from Talk1 to talk3

 

[mobeyone]

Apparantley CPW cannot cope with the numbers that signed up for talk talk.

If i remember rightly, they only est. around 190k customers but have since doubled this figure (cannot remember the figure exactly buts around 300k).

Watch the regulators step in should CPW be unable to serve these customers.

O2 are also venturing into the combo bb, mobile business, watch this space.

 

[jeremytaylor]

It's a complete joke these large 'communication' companies buggering up their communications with their customers.

Personally I've suffered NTl's inability to get my home email working for so long that I've signed up for the Orange BB deal (free if you spend £30/month on a mobile which I do). 2 weeks after siging up and they asure me the pack is in the post.

Don't the marketing people realise how much badwill these unrealistic offers generate?

 

[Shude]

I was talking to a colleague whose son works on the Talk Talk backbone provider.

You know who it is?









clue: Think of someone *really* reliable that everyone has loads of respect for...








Yes, you guessed it! Zen Internet.

 

[neilrr]

Well, it's been over 10 days since my last email to Chuck & yet again no response.

I figured they've had enough chances so now it was time for the phone call.

Contact 1) CPW Corporate Head Office, asking for Charles Dunstone's office. Polite yet firm. No go area - Mr D. (along with the rest of the people at CPW) doesn't deal with that area, here's Customer Services number, give them a call. I declined and asked to be put through to the Head of Customer Services. They said I had to speak to a supervisor in CS & put me through...

9 minutes later.....

Contact 2) a human with a strong S. African accent answered. I asked for a supervisor, "What's it regarding" "I can help with that" (No thanks, supervisor pls.) Eventually, after taking my name, phone #, 1st line of my address, Tracking Code # & name of my bank (apparently, they need all this info before a super. will speak to you) I was told......


"You've been put through to the wrong dept., this is landlines, you need bb. 3-4 minute wait on that line" (I laughed)

Big sigh. Put on hold &.....

Contact 3) only 8 minutes alter a lady with a strong Indian accent answers.

I asked for a supervisor, "What's it regarding" "I can help with that" (No thanks, supervisor pls.) Eventually, after taking my name, phone #, 1st line of my address, Tracking Code # & name of my bank she said my bb would be active tomorrow after 8.00pm. "Your website tracking says end of July & you haven't sent me a modem" "What type did your old ISP give you, it might work with us." (FFS) Seems it will" Is there anything else I can help you with today?"

"I'd like to speak to a surpervisor please."

"What's it regarding?"

Four further requests for a supervisor later I got......

Contact 4) Hitesh, a bb CS supervisor.

He listened patiantly to my rant, apologiesd many times, was obviously unaware what was going on with CS in the UK (& possibly the rest of the world), promised to escalate my feedback to the very highest level & offered me a £5 credit on my next bill.

"But I've been paying my original ISP for the same 2 mths. I've been paying you for bb you've been unable to supply. "bb is free with the package you've bought" Big sigh.

After 15 minutes, mostly spent with him getting my tale of woe so he "could improve cs" he promised to follow through on my case personally to a succesful conclusion.

We shall see.

P.S. Forgot - it's not their fault, BT is the culprit.

 

[Alfie]

Boy am I glad I ditched these people before they got their claws into me.

 

[SilverSaloon]

Boy am I glad I ditched these people before they got their claws into me.

I'm cancelling the whole talk talk account when i move in august assuming i still havnt recieved my modem by then.

Was going to cancel directdebit this month but am going to give them 1 more month until i do to avoid all the hassle that would cause.....

when i move house i assume i can simply tell them to "f*ck off" and sing for any cancellation fee. then i will seek an alternative provider.

time will tell.... but i wont hold my breath.

makes me laugh how quickly they manage to switch you from your BT line rental to talktalk and then suddenly delay with the broadband/modem part.

there isnt a delay in getting to the stage where they can start billing u.... hmmmm.... discraceful and i assume will be on the next series of watchdog

 

[SilverSaloon]

http://www.talktalk.co.uk/talktalk/...ver?article=MAIN.UK.TALKTALK.STATIC.BLOG.HOME

 

[neilrr]

Thanks Silver,

IMHO Chuck'd be better off straightening his CS dept rather than wasting his time on this vanity publishing.

 

[PeterE320Cdi]

I signed up for this, got connected to the phone line and about 6 weeks later had the letter with my broadband log-in details. I have not received my starter pack including the modem but have managed to connect using my existing modem which I had from BT. Let me know if anyone wants details of the modem settings.

 

[SilverSaloon]

I signed up for this, got connected to the phone line and about 6 weeks later had the letter with my broadband log-in details. I have not received my starter pack including the modem but have managed to connect using my existing modem which I had from BT. Let me know if anyone wants details of the modem settings.

so what username do you use? could u pm me the modem settings - i havnt recieved details on login but i do have an account number etc for talktalk..... any ideas???

cheers!!

 

[MecrazyBenz]

so what username do you use? could u pm me the modem settings - i havnt recieved details on login but i do have an account number etc for talktalk..... any ideas???

cheers!!

The username is basically <yourfullphonenumber>@talktalk.net. The password is not the same as the password you might use to log onto their website to check youe phone bill. They sent me a different broadband password, which can be changed.

 

[SilverSaloon]

The username is basically <yourfullphonenumber>@talktalk.net. The password is not the same as the password you might use to log onto their website to check youe phone bill. They sent me a different broadband password, which can be changed.

hi

ok thanks for the info; looks like i will just have to wait until they send me the info.....

is the connection a good one? do u get the 8meg as suggested? do you get cut off when someone calls you? (i sometimes currently do on Tiscali).... basically is the BB "stable"???

thanks!!

 

[MecrazyBenz]

hi

ok thanks for the info; looks like i will just have to wait until they send me the info.....

is the connection a good one? do u get the 8meg as suggested? do you get cut off when someone calls you? (i sometimes currently do on Tiscali).... basically is the BB "stable"???

thanks!!

Im only getting 1.1M, but thats down to my exchange. Apparently they (CPW) are unbundelling my exchnage on 31/08/06 which should increase the speed, but im not holding my breath for much of an increase. You can check the status of your nearest exchnage at http://www.samknows.com/broadband/ and see when CPW will have control of it. Do a 'phone search' from the left to find your exchange.

Iv never been cut off when making/recieving phone calls (touch wood), but I used to get ramdom disconnections, maybe a couple of times a week. But this has now stopped since I changed my supplied SpeedTouch USB modem to a Netgear hub/modem. I do a fair bit of torrent downloading regularly, and I find it very stable. No complaints at all.

 

[SilverSaloon]

Iv never been cut off when making/recieving phone calls (touch wood), but I used to get ramdom disconnections, maybe a couple of times a week. But this has now stopped since I changed my supplied SpeedTouch USB modem to a Netgear hub/modem. I do a fair bit of torrent downloading regularly, and I find it very stable. No complaints at all.

true; i must try using my old BT (segam) modem as i didnt have any problems with that when i was using it...... so maybe its the modem.

thanks again for the info. i get 1mb with tiscali at the moment... not too bothered about speed to be honest but obviously the more the better and wouldnt want to go slower than i am now...

 

[Shude]

Iv never been cut off when making/recieving phone calls (touch wood), but I used to get ramdom disconnections, maybe a couple of times a week. But this has now stopped since I changed my supplied SpeedTouch USB modem to a Netgear hub/modem. I do a fair bit of torrent downloading regularly, and I find it very stable. No complaints at all.

I can recommend decent cables and microfilters too. I have some rubbish old ones and I'm certain they're causing line drops, speed issues and other connection problems.

I also had some major issues a couple of years ago caused by a cheap 14" portable TV that put out so much EM noise that the line went dead while it was turned on!