andy_k
MB Enthusiast
I know it's been covered on here before but I thought it was worth ressurecting 
Just like the TV ad for Nationwide, Direct Line are back to their "Brand New Customers Only" routine.
My renewal notice arrived today, thanking me for my custom over the past few years and telling me how they'd worked out the best possible price for next years cover.
I was more than a little surprised to see that it had gone up by nearly £150 over last years price despite me being entitled to an extra years no claims, additional discount for being named on another Direct Line policy (10% discount) and for us having two cars at the same address insured by Direct line (another 10%) so I decided to check on line........
I entered all the same details except the named driver and two cars at the same address and stated that I'd park the car on the road rather than on the drive.
So in theory the quote should have been higher.
Imagine how pleased I was when the quote came up at £170 below my supposed "best possible price"!
To add insult to injury, the Direct Line Breakdown cover which was quoted at £120 on my renewal was subject to a 25% if bought on line.
Ten minutes on line could save me over £200
Phoning Direct Line proved fruitless as their office computer systems were down. The guy was helpful and told me that nearly every customer can get it cheaper this way. Royal Bank of Scotland are more interested in generating new on line customers than keeping existing ones happy.
His advice (off the record of course) was to ring back and tell whoever I get to speak to that unless they beat the online quote by at least 15% I will cancel the policy on the day before it is due to expire. Apparently cancelled policies cause them grief as they have to explain why they lost a customer and that the computers will have to generate refunds etc thus wasting more time and money.
However, those who just don't renew policies are seen as "natural wastage".
I'm really annoyed about this one
Andy
Just like the TV ad for Nationwide, Direct Line are back to their "Brand New Customers Only" routine.
My renewal notice arrived today, thanking me for my custom over the past few years and telling me how they'd worked out the best possible price for next years cover.
I was more than a little surprised to see that it had gone up by nearly £150 over last years price despite me being entitled to an extra years no claims, additional discount for being named on another Direct Line policy (10% discount) and for us having two cars at the same address insured by Direct line (another 10%) so I decided to check on line........
I entered all the same details except the named driver and two cars at the same address and stated that I'd park the car on the road rather than on the drive.
So in theory the quote should have been higher.
Imagine how pleased I was when the quote came up at £170 below my supposed "best possible price"!
To add insult to injury, the Direct Line Breakdown cover which was quoted at £120 on my renewal was subject to a 25% if bought on line.
Ten minutes on line could save me over £200
Phoning Direct Line proved fruitless as their office computer systems were down. The guy was helpful and told me that nearly every customer can get it cheaper this way. Royal Bank of Scotland are more interested in generating new on line customers than keeping existing ones happy.
His advice (off the record of course) was to ring back and tell whoever I get to speak to that unless they beat the online quote by at least 15% I will cancel the policy on the day before it is due to expire. Apparently cancelled policies cause them grief as they have to explain why they lost a customer and that the computers will have to generate refunds etc thus wasting more time and money.
However, those who just don't renew policies are seen as "natural wastage".
I'm really annoyed about this one
Andy
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