Sometime ago, I got a puncture just outside the premises of ATS. So I went and met the manager who said- no problem,sir. While in the waiting area, I saw all these notices about the company being ISO 9000 one. I asked, tongue in cheek, what this meant. The manager said- Sir, it means we do everything by the book. I then saw the fitter putting the airwrench to my wheel and no sign of a torque wrench being used. So I said to the manager- do you not torque wheels on? He said-of course we do sir. I explained what I had seen, so he calls the unfortunate fitter in and says to him- why are you not using the torque wrench. The fitter said -as you f...... know, there has not been a torque wrench here for years! The manager turns to me and says- sir there is no charge for fixing your puncture !!!!!
