They cannot program it, be it the dealer or a private Star owner because there is nothing to program because it is not an option that may need to be activated.
Star owners can however check if your car is in a state that enables the feature to work. You could start checking the conditions yourself too, no need for a star machine if you test your windows: does one-touch opening and closing work with your windows?
It could be the IR receiver on the door too. To test that, you would have to disable the RF path for the remote (antenna amp fuse removed).
I guess you know how convenience closing and opening works (see previous posts if needed, hundreds to choose from).