Its no problem..
Choice used to sell much cheaper cars from a larger site. Mostly fords, peugeots, vauxhalls etc...
Recently they moved to a smaller site and then moved to selling more prestigious vehicles.
What I dont understand is they have quite a lot of experience and I cant believe they have lasted long if this is their customer service strategy.
from what I have gathered the problems were a faulty sensor or two and probably a dodgy radio receiver for the key.
Im not sure of the specifics, but how this can take 4 months and £1800 to sort is well beyond me. We have replaced complete engines for half that price.
I hope that it will be sorted and that my friendly word with him may inspire him to think about how he deals with future clients' issues.
Its a topic close to my heart as cars will and do go wrong...No one can change this and I personally have to go to very long lenghts to keep clients happy.
Just two weeks ago I spent £600 just in transporting a car back to me from Cornwall as a local auto gearbox specialist had told the owner the gearbox was gone and a new one was £2400.
I got the car back to find the oil had gotten slightly low and with half a litre the car drove perfectly again.. frustrating to say the least.
That is just one example.. every week there are new chalenges and sometimes it is a struggle to keep going, especially in these times when buyers are only buying the cheapest cars.
What it boils down to is how you approach issues.
Early on, we realised that we HAD to know about any potential issues BEFORE selling a car. Now every single car gets a full and thorough check before sale. Our technicians spend almost a full day on just one car.
It saves a lot of hassle in the long run and I can sleep easier at night.
Also this process helps us as customers/other garages will often try it on - e.g.
I sold a car last week. The new owners were very very happy with the deal... I went to lenghts to get the finance sorted and the car ready the same day.
Got a call today from the buyer saying that he took the car to Mercedes for a "free winter check" (aka our workshops are empty and we need work)
He got a list of items that needed replacement immediately.
Mainly the brake pads and anti roll bar bushes.
He was understandably worried and expected me to foot the £800 quote.
My inspection sheet shows that the pads had more than 50% at time of sale and we did not find defect with any part of the suspension.
However, even though these wear and tear parts may not be covered under warranty, I have offered to replace the parts free of charge if they are indeed worn.
Needless to say he was very happy with that offer and I know that at worst it will cost me an hours labour for us to show him that his brakes and suspension are indeed fine.
No dealer will want to refund or reverse a deal... most of them work week by week and a single deal can be there bread and butter for the week.
In my experience, if issues are sorted out quickly and efficiently, or at least you show real effort, it takes a very unreasonable customer not to appreciate that and to not work with you.
The moral of all this is that if any garage wants to sell quality cars they simply cant afford to fob the customers off.. Choice are not selling cheap fiestas now...
Unfortunately there are hundreds of so called prestige car dealers out there that have flashy showrooms designed to attract innocent and naieve buyers... all that glitters is not gold..
Always ask the dealer about the processes they go through to prepare a car.
I hope choice do come good for you Paul.
Choice used to sell much cheaper cars from a larger site. Mostly fords, peugeots, vauxhalls etc...
Recently they moved to a smaller site and then moved to selling more prestigious vehicles.
What I dont understand is they have quite a lot of experience and I cant believe they have lasted long if this is their customer service strategy.
from what I have gathered the problems were a faulty sensor or two and probably a dodgy radio receiver for the key.
Im not sure of the specifics, but how this can take 4 months and £1800 to sort is well beyond me. We have replaced complete engines for half that price.
I hope that it will be sorted and that my friendly word with him may inspire him to think about how he deals with future clients' issues.
Its a topic close to my heart as cars will and do go wrong...No one can change this and I personally have to go to very long lenghts to keep clients happy.
Just two weeks ago I spent £600 just in transporting a car back to me from Cornwall as a local auto gearbox specialist had told the owner the gearbox was gone and a new one was £2400.
I got the car back to find the oil had gotten slightly low and with half a litre the car drove perfectly again.. frustrating to say the least.
That is just one example.. every week there are new chalenges and sometimes it is a struggle to keep going, especially in these times when buyers are only buying the cheapest cars.
What it boils down to is how you approach issues.
Early on, we realised that we HAD to know about any potential issues BEFORE selling a car. Now every single car gets a full and thorough check before sale. Our technicians spend almost a full day on just one car.
It saves a lot of hassle in the long run and I can sleep easier at night.
Also this process helps us as customers/other garages will often try it on - e.g.
I sold a car last week. The new owners were very very happy with the deal... I went to lenghts to get the finance sorted and the car ready the same day.
Got a call today from the buyer saying that he took the car to Mercedes for a "free winter check" (aka our workshops are empty and we need work)
He got a list of items that needed replacement immediately.
Mainly the brake pads and anti roll bar bushes.
He was understandably worried and expected me to foot the £800 quote.
My inspection sheet shows that the pads had more than 50% at time of sale and we did not find defect with any part of the suspension.
However, even though these wear and tear parts may not be covered under warranty, I have offered to replace the parts free of charge if they are indeed worn.
Needless to say he was very happy with that offer and I know that at worst it will cost me an hours labour for us to show him that his brakes and suspension are indeed fine.
No dealer will want to refund or reverse a deal... most of them work week by week and a single deal can be there bread and butter for the week.
In my experience, if issues are sorted out quickly and efficiently, or at least you show real effort, it takes a very unreasonable customer not to appreciate that and to not work with you.
The moral of all this is that if any garage wants to sell quality cars they simply cant afford to fob the customers off.. Choice are not selling cheap fiestas now...
Unfortunately there are hundreds of so called prestige car dealers out there that have flashy showrooms designed to attract innocent and naieve buyers... all that glitters is not gold..
Always ask the dealer about the processes they go through to prepare a car.
I hope choice do come good for you Paul.
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