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An unhappy customer

Perhaps all you touchy old dears with ego enhancers/mid-life crisis ameliorators/manhood extensions should buy Toyota Yarises instead. Not much risk of them being test driven by petrolhead mechanics...
 
Nothing went wrong in this video and the car didn't suffer. However that's not really the point. It could've ended up like this....
Mystery surrounds New Malden Ferrari smash (From Surrey Comet)
The problem is that when you have a tasty car, the mechs are going to want to 'see what it can do'. Would they have done this with a C220 D? Of course not. At my local dealership the only techs who are allowed to drive the high value or rare cars are supervisor level staff. In theory they are beyond such behaviour but not always. The funniest thing happened when I was demonstrating a fault to the GM of my dealership and as we were driving along the very long straight approach road (20mph limit), a customer C63 overtook us with 2 mechs driving it at 70mph minimum! We parked up by the door and the GM marched round the back to have a word.

Me personally - I know these things go on but I try not to think about it.

Although I did get an intersting call from the Ducati mech once......

The good news sir is it passed the MOT. The bad news is I've fallen off it !!!!
 
I left mine for diagnostic work at the local dealers.

Went back about 4 hours later to see what they had found and when i walked in i heard they were talking about the "S55 around the back".

As i walked up to the 2 techs i asked them which one of them had thrashed it. At first they seemed stutter a little bit as to how i knew, then the older chap just blatantly apologised and said no one had seen one in the show room before so they wanted to see what it could do on a quite stretch.

I could tell they were genuinely sorry and not just saying it, but in reality i didnt mind one bit. At 500 horses, they couldnt have put the car under THAT much more stress than i do, no damage was done, it was driven by proper petrol heads and i felt quite good that they all genuinely admired the car. I also know they wouldnt have done it if it was an S320d.

I never reported this to anyone, it was between me and the techs, but now every time i go there for parts they always look after me, and i dont even ask.

Funny thing is, when i walked in and said "right, which one of you lot has thrashed it" . . . . . i was only kidding, i didnt even know the car had left the site.

Bottom line - dont go on your periods just because someone drove your car like its supposed to be driven once in a while. Fair enough you work hard for it, its your pride and joy, you'd happily sell your wife before the car blah blah blah, but so what, make someones day (or even a lifetime memory) by letting them have it for 5 minutes.

In this particular video, i dont think the mechanic did anything wrong at all. To me, it seems like the crankpot of an owner put a dash cam in the car, gave it in to the local dealers and hoped he would catch them doing something REALLY bad so he could claim. Unfortunately that did not happen so he had to have a whinge about this.
 
I think part of the issue lies with cars being 'road tested' unecessarily, regadless of how they are driven. You may be stoic about it, but clearly not everyone is.
 
I'm sure they didn't mean to crash this one either.:fail

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You may be stoic about it, but clearly not everyone is.

Im not saying everyone has to be, but like the old saying goes "the punishment should fit the crime".

This chap has written and emailed to anyone whose anyone at Merc, video'd and put on the forums to kick up as big a fuss as he can over someone driving his car slightly fast for 5 seconds and swearing twice. Is that REALLY necessary because your REALLY unsatisfied at the crime, or because they didnt give you something in compensation like you were after all along.

I would understand his whingeing if the tech had taken it out for half hour, redlined it for 28 minutes of it and did some heavy doughnuting and wheelspinning sessions.

But then just like some people on here say that there was no reason for a test drive, well how do you know that, there might have been. The guy might have been checking for noises, vibrations and the general fact that the exhaust tips actually stay on the car while being driven. I think its fair to say that a test drive is almost standard after any exhaust work.

Truth is, we always get a customer like this at least once a month who has work carried out by us, mainly tyres, but then later complains about something totally unrelated that "wasnt there before he bought the car in to us". Iv heard just about every story/excuse in the book now and they look at me in amazement as to why im not taking them seriously. :rolleyes:
 
I'm sure they didn't mean to crash this one either.:fail

Do posters on this forum have nothing better to do in life than spend time following EVERY extreme example of any issue being discussed?

For goodness sake, the original video showed the car being given the beans when accelerating from low speed, not racing down twisty roads.
 
Whatever it is, it's only a car....
 
Over reaction !! Nothing any of us wouldn't do in the same position !
 
Don't you need to warn people with signage if you're planning to record/film them?

"The CCTV operator must let people know they are using CCTV. Signs are the most usual way of doing this. The signs must be clearly visible and readable, and should include the details of the organisation operating the system if not obvious.

CCTV should only be used in exceptional circumstances in areas where you normally expect privacy - such as in changing rooms or toilets, and should only be used to deal with very serious concerns. The operator should make extra effort to ensure that you are aware that cameras are in use.

Conversations between members of the public should not be recorded on CCTV. (There are some specific exceptions to this, such as a panic button in a taxi cab or the charging area of a police custody suite).
What must a CCTV operator do?

Make sure someone in the organisation has responsibility for the CCTV images, deciding what is recorded, how images should be used and who they should be disclosed to;
Register with the Information Commissioner’s Office (check our public register);
Have clear procedures on how to use the system and when to disclose information; and
Make regular checks to ensure the procedures are followed.

CCTV operators are not allowed to disclose images of identifiable people to the media - or to put them on the internet - for entertainment. Images released to the media to help identify a person are usually disclosed by the police."

Perhaps the techs/mb garage should sue matey?
 
Don't you need to warn people with signage if you're planning to record/film them?

Only in commercial capacity.
You then will also need to be registered with Information Commissioner Office as a data controller, and as such handle such data in accordance with Data Protection Act 1998.

This doesn't however apply to private individuals.
 
Only in commercial capacity.
You then will also need to be registered with Information Commissioner Office as a data controller, and as such handle such data in accordance with Data Protection Act 1998.

This doesn't however apply to private individuals.

"There is an exemption for domestic or household processing of personal information, as long as this does not involve putting personal information on a website or making it available to the world at large in another way without good reason."

Opps...
 
"There is an exemption for domestic or household processing of personal information, as long as this does not involve putting personal information on a website or making it available to the world at large in another way without good reason."

Opps...

It's Ok Nick.

Cinek is having a spot of bother thinking clearly the last day or so... ;)
 
It's Ok Nick.

Cinek is having a spot of bother thinking clearly the last day or so... ;)

Thanks for pointing this out and putting me straight :)

Also, thanks for pulling various information out of context, to suit your side of the argument :)
 
Thanks for pointing this out and putting me straight :)

Also, thanks for pulling various information out of context, to suit your side of the argument :)

It was you put things out of context. There was no need to bring HGV driver medicals into that thread at all, it's irrelevant.

Maybe you need the post count...:dk: :rolleyes:
 
Dont worry, I will never catch up with your 10 million of posts made :)

£5.9 Million for an Alfa. 10 Million posts for me...

You need a holiday. ;)
 

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