A couple of points here:
1. Many MBs never get an auto-trans fluid change, and run well for many years.
MB main dealers said for many years that cars were "filled for life".
I don't think they say that now, but there clearly is little enthusiasm to do the job.
I get the impression that the same is true of some other garages.
There is a fear that they will do the job, drain the ATF, drop the pan and (hopefully) clean it out, change the filter, perhaps drain the TC, re-fill, take every-possible care, cross their fingers and hope that all is well.
The chances are that in 50% of cases, there will be little perceptible difference.
(Sigh of relief).
In perhaps 20% of cases, the changes will be sweeter and the customer will be pleased.
In a small number of cases, the box will become troublesome shortly after the change
and the arguments will begin.
Was it caused by the ATF change ??
Would it have happened anyway ??
Well ... Who knows ?
2. I have done my own changes over many years.
I drop the pan once, clean it thoroughly and change the filter.
If the TC has a drain plug, I drain it once.
If it hasn't, I then change the fluid rather more often and I do not drop the pan or change the filter a second time.
Unless you have really-clean conditions, there is always a risk when dropping the pan of an auto-trans ... They will not tolerate any contamination due to grit, etc.
Changing the fluid that bit more often (imho) takes care of the contents of the TC that you do not drain.
3. When I change the engine oil on my E300TD, I do not drain the oil cooler.
There is a significant amount of old engine oil that does not drain.
Do it regularly ... All should be well.
4. I am surprised that Rodley Motors said they did not drain the TC.
In my post #2, I said they will do exactly what you ask them to.
That has always been my experience.
They have recently done two substantial jobs for me.
I told the owner (Richard) exactly what I wanted doing.
We agreed who's parts to use (some from MB and some from ECP).
I even supplied some of the parts myself which they fitted while they were doing the job.
I've used them for 35 years, and they are one of the few garages I would trust to work on my vehicles.
It goes without saying that I would trust TMS and Olly to do any work for me.
They are a long way from me, but Rodley Motors are close by.