Car Reliability

[jeremytaylor]

For those of you who sometimes think that Mercedes reliability and customer service isn't what it was/should be, and were thinking of defecting, just remember, the grass is not always greener.

I quote from May's What Car (acknowledging copyright, etc. - don't ask why I was reading it ): "Ian Digges, drives Toyota Verso 1.8 VVT-i T2: 'Having driven more than six models in the Toyota range, I find the Verso very disappointing. My 1.8, which has the MMT gearbox, is sluggish and unreliable - it has broken down five times and had to have a new ECU fitted. What makes this worse is the poor customer service that I have received from Toyota throughout.'"

 

[MangoMan]

I'm sorry, and taking into consideration Mr. Digges problem, but I have to come to the defense on Toyota, I have owned a Toyota Avensis 1.8GLS for just over 5 years (121,000 miles) now and I have to say that it has been the most reliable car that I have ever owned, and I have owned a few!

Afraid can't comment on Customer Service as I've never had to take it to any Service Centre, Toyota or otherwise.

Cheers, Bill.

 

[AndyC_772]

Isn't this what the JD Power survey is for each year?

My old Impreza was absolutely faultless for 4 years, save for an interior light switch that needed replacing. Had I sold it within that time I'd have had a great impression of them.

Then the engine blew, at 62k miles, for no good reason and with no warning. To say I was unimpressed was an understatement - but it goes to show that you can't judge a car or a manufacturer based on any one person's experience.

I must say, though, given reports of MB customer service I'm hesitant to buy one - though since I'd be looking at a car that's out of warranty, I'd probably get it looked after by independent specialists instead.

 

[robparker]

the most reliable benz i owned was a 25 year old 240td. i always took my cars to an independant specialist, less pricey, better service