Dealer in cardiff not paying for warranty

[cussy]

Hi All.
I bought a ml 320cdi sport 57 plate in dec 2010 with 1 year warranty and 2 years free servicing.i noticed my heater blowers were not working at footwell.i booked the ml in at cardiff dealer .They had to use softwhere to get going again.no problem all working again.they have charged me £58 to repair and say i had no warranty cover.i showed them the Tier 1 mercedes cover and they said it was not covered by warranty.i contacted manchester used retail where i bought the ml from and they are contacting cardiff dealer as i should not have been charged.she had printed the invoice when i explained i was covered and by the looks could not be bothered to change her mind.If i dont get any joy i will contact the head office where the cover is taken out.manchester dealer confirm i am covered as the ml heater was obviously not working when i bought the car
as it had to be given new software to work at the footwell.any comments from you all on this.regards

 

[DSLiverpool]

You are coverd, the used warranty covers virtually everything its just another example of poor MB dealers who Im sure some are near the edge judging by the money saving activity they try.

 

[Rory]

They had to use softwhere to get going again.no problem all working again.they have charged me £58 to repair and say i had no warranty cover.i showed them the Tier 1 mercedes cover and they said it was not covered by warranty.

Hmm...the car probably just needed the air distribution flaps resetting - it can be done with the heater controls. Warranties usually only cover things if they actually break.

 

[Dryce]

Hmm...warranties usually only cover things if they break. I can imagine software fixes being a bit of a grey area.

The counter argument is that it means the goods were faulty when manufactured. Software doesn't wear out.

 

[Rory]

The counter argument is that it means the goods were faulty when manufactured. Software doesn't wear out.

Obviously just guessing a bit here, but sounds like the OP was charged for 30mins, which is prob too quick to attach StarDiagnose, find the fault, and then update the software. Software updates take ages. As I said I expect it was just a flap reset, either from the heater controls, or perhaps using Star.

The other thing is that it reads like he only mentioned the warranty when he went to collect the car. In my experience the one thing dealers always ask up front is how you'll be paying. It was always an issue when I had ServicePlus - I wanted them not to know, but they always asked.

 

[cussy]

Thanks for all your comments.The Dealer in manchester is chasing this for me now
they say i should not have been charged.I think they are trying to help as obviosly the heater blowers were not working when they sold the ml to me.i tried all i could to get the blowers working looked at the manual tried different options in the car but failed.they took all the details over the phone when i booked the car in and confirmed before i got there that a reset would sort the problem if i could have done it myself you think they would have told me over the phone to re set myself.love the merc mind it is fantastic.

 

[cussy]

just another mention on this.i booked the car in under warranty.i explained to the person who took the call that i had only bought the car a few weeks and i bought it from manchester retail used but you was my nearest dealer and i confirmed i would use them for all services.when i got there the lady asked me to sign a form before they started.then the devil lady came with the invoice.

 

[Rory]

..if i could have done it myself you think they would have told me over the phone to re set myself.

I don't think it's meant to be a "DIY" procedure. No idea why the flaps get in a muddle, but it comes up on the forums quite frequently.

Don't forget that the service staff are tasked (and bonused) on screwing as much money out of you as possible. Very short-sighted attitude, but that's how it works.

 

[cussy]

Received a cheque today from mercedes manchester retail used cars for the cheque i paid cardiff dealer to get the heater blowers working at footwell on my ml.they were not working on the car when i bought the car it took 3 weeks but i have received the refund today.i have a 2year free servicing contract and 1 year warranty when i bought the car from mercedes manchester retail used.happy now i have had my money back.

 

[Justin1600]

That is a very common fault on W164 ML's and GL's, a software update to AAC Heater control unit normally fixes the problem and takes 30-40 mins in total

 

[trapperjohn]

Received a cheque today from mercedes manchester retail used cars for the cheque i paid cardiff dealer to get the heater blowers working at footwell on my ml.they were not working on the car when i bought the car it took 3 weeks but i have received the refund today.i have a 2year free servicing contract and 1 year warranty when i bought the car from mercedes manchester retail used.happy now i have had my money back.

Good result. Well done for keeping at them. Hats off to Mercedes in Manc to for helping.

 

[cussy]

yes very pleased with the outcome the guy there paul fennon is a nice guy he sold me the car.i cant beleive the prices up in manchester compared to wales they give a great deal.i will go back there in the future.

 

[cussy]

you know your stuff by the sounds.yes this is the time they had the car to install
at the mercedes cardiff dealer

 

[crockers]

I would be reluctant to let the South Wales dealer service my car now....is there any other dealers near to you that you can use for servicing?

 

[cussy]

there are 3 dealers in south wales it is all part of the same group the sinclair group.
they have 1 in cardiff gate 1 in bridgend and 1 in swansea.i used the cardiff dealer
and to be honest it was the devil lady who printed the invoice off and it was to much
trouble to retract it and to be honest she did not look as if she new how to do it and
i dont think she new anything about the mercedes warranty as she said it is not covered and said seals and other items are also not covered and on the tier 1 cover they are.never mind got there in the end.