First Service 2 Warranty end next year

[sprit0ln]

Hello All

I have a GLC AMG 43 bought last year from MB with Used approved 2 year warranty and coming up to its first service which is showing as an A service (even though that seems to be the last service type performed around 8k miles ago). Last B service was in 2021 around 13k miles ago.

My question is do i ask for a B service? in case anything is picked up that might be covered by the extended warranty? (which will expire this time next year)

OR

Should i take it to independent and get a service and diagnostics to check if any warranty items come up?

Will Mercedes likely not agree to warranty issues if i take it to an independent? Looking for views on best Independents in Surrey around the Epsom area.

Thanks.

 

[Fastcar155]

Hi , have you any supporting service paper work with your car ?

Is your car on a Mercedes service plan ?

 

[markjay]

The dealer will carry out whatever the Electronic Service Sheet (ESS) is showing (and regardless of what the dashboard is showing):

Mercedes-Benz UK | Electronic Service Sheet

 

[markjay]

As for an independent specialist, having the service carried out by an independent garage does not validate the New Car Warranty (assuming the garage used genuine MB service parts, and the service was carried out to MB's service schedule).

HOWEVER - if your car is no longer covered by the original 3 years new car warranty, then it is almost certain that having the car serviced at a franchised dealer will be a prerequisite of the MB Approved Used AMG Warranty (which will have different T&Cs to the New Car Warranty).

So it's really a question of which warranty you are able to claim on.

If the service isn't due yet, you can take the car to an independent specialist, ask them to plug it into STAR, and see if there are any stored or current fault codes. You can then take the car to the dealer (your warranty won't be affected as the service isn't due yet), they won't do anything based on the independent specialist's report alone, but they will plug it in and verify the result and advise accordingly.

 

[markjay]

And last, if the next service due is a B service, then have a look at the MB Service Care Plan:

Service Plan

www.mercedes-benz.co.uk

Under the plan, servicing has a fixed cost, and so if there are many items due at the next service, then it might make sense to get the next two/three/four services done under the Plan.

If taking the car to an independent specialist for service, make sure they are reputable AMG specialists, because having service records from 'standard' independent garages might affect future resell value.

 

[sprit0ln]

As for an independent specialist, having the service carried out by an independent garage does not validate the New Car Warranty (assuming the garage used genuine MB service parts, and the service was carried out to MB's service schedule).

HOWEVER - if your car is no longer covered by the original 3 years new car warranty, then it is almost certain that having the car serviced at a franchised dealer will be a prerequisite of the MB Approved Used AMG Warranty (which will have different T&Cs to the New Car Warranty).

So it's really a question of which warranty you are able to claim on.

If the service isn't due yet, you can take the car to an independent specialist, ask them to plug it into STAR, and see if there are any stored or current fault codes. You can then take the car to the dealer (your warranty won't be affected as the service isn't due yet), they won't do anything based on the independent specialist's report alone, but they will plug it in and verify the result and advise accordingly.

Thanks for the info Mark. It's on a 2 year used approved warranty that comes with all AMG models. I think i will play it on the safe side and take it for this one to MB direct and use some independents once warranty is over.

 

[sprit0ln]

Thanks for all the inputs all

 

[sprit0ln]

Hi , have you any supporting service paper work with your car ?

Is your car on a Mercedes service plan ?

Forgot to respond, the car has full service history all Main Dealer apart from the one the last one the previous owner did before selling it which used an independent! so MB have just informed me it actually needs a B service to bring it back inline.

It's not on a service plan currently but i might look into it for a few services.

 

[markjay]

Forgot to respond, the car has full service history all Main Dealer apart from the one the last one the previous owner did before selling it which used an independent! so MB have just informed me it actually needs a B service to bring it back inline.

It's not on a service plan currently but i might look into it for a few services.

Keep in mind that if you go for a service plan then the dealer carrying-out the next service will charge you extra for any work required to bring the car back to schedule.

I.e., your service plan won't cover the cost of missed services or missed service items.

What I don't understand is how is it possible that you bought an Approved Used car from an MB dealer and it does not have FSH???

I would go back to the supplying dealer and demand that they pay for whatever it takes to bring the car back to FSH. If need be, even threatening to reject the car.

That B service could easily cost you a grand (depending on what else is due).

EDIT - nothing wrong with service by independent specialist IF they entered it into the MB Digital Service Book (DSB)

 

[sprit0ln]

Keep in mind that if you go for a service plan then the dealer carrying-out the next service will charge you extra for any work required to bring the car back to schedule.

I.e., your service plan won't cover the cost of missed services or missed service items.

What I don't understand is how is it possible that you bought an Approved Used car from an MB dealer and it does not have FSH???

I would go back to the supplying dealer and demand that they pay for whatever it takes to bring the car back to FSH. If need be, even threatening to reject the car.

That B service could easily cost you a grand (depending on what else is due).

EDIT - nothing wrong with service by independent specialist IF they entered it into the MB Digital Service Book (DSB)

Thanks again for the info. I assumed (mistake!) that it would have full MB service history sure i was told this but verbally. I only found out later down the line that one service was not dont by MB, the garage is literally round the corner from the dealer so i believe the dealership actually took it there to do a basic oil and filter change to cut costs!

I am in contact with my local MB dealer to do the follow up services, they are telling me that its £1000 to do the B service or 3 year service plan for £1500 including the B. then A, then B service and three MOT's? make that make sense not that im complaining.

Now i assume since they have identified i actually need a B service rather than an A, the cost of doing the missed items will be included in the plan right? or are there other items you are refering to?

 

[sprit0ln]

This is what they sent to me

 

[sprit0ln]

This is what the Original dealer gave me as the service items that could be covered in a 4 year plan. Interesting they noted a B service was next due but the car says A service so is that proof of wrongdoing on there part? Lets say it wasnt them that did the last service at the Indie, should they not have corrected it before it was sold on?

All that being said, if its 1500 for three services which will include bringing it back onto correct service schedule (if i understand correctly) then i think i just go with that and forget about original dealer as it only works out less than 500 quid for two B's and one A service

 

[markjay]

..Now i assume since they have identified i actually need a B service rather than an A, the cost of doing the missed items will be included in the plan right? or are there other items you are refering to?

No, you will have to pay for the Service B and for anything else that was due last year, in addition to the MB Service Care Plan.

Please read again my post #9 above. You need to insist that the dealer pays for the Service B, and than take out a Service Plan to start next year (2024).

 

[markjay]

To clarify, what will likely happen, is that when you book the car in, they'll tell you that you have to pay for the missing B service before the Service Plan can commence.

 

[sprit0ln]

To clarify, what will likely happen, is that when you book the car in, they'll tell you that you have to pay for the missing B service before the Service Plan can commence.

Well that's the thing i think they have confirmed in writing that wont be the case, not sure how they can get out of this - unless I'm missing something:-



Me: -

Hello XXXX,

Thanks for the information. So just so I’m clear if I was to go with the 3 services plan option that would include this upcoming service B, Service A next year and then Service B the following year including MOT for the three years for 1584 pounds?

Please confirm.


Stealership Reply



Hello,



Yes that is correct it will cover this service and MOT booked in on the 11th October and then your next 2 years due in October 2024 and October 2025.



You have the option of either paying over 24 months at £66.00 or you can pay it all upfront.



If you are interested please do let me know at least 24 hours prior to the booking date.

 

[Bobby Dazzler]

Well that's the thing i think they have confirmed in writing that wont be the case, not sure how they can get out of this - unless I'm missing something:-



Me: -

Hello XXXX,

Thanks for the information. So just so I’m clear if I was to go with the 3 services plan option that would include this upcoming service B, Service A next year and then Service B the following year including MOT for the three years for 1584 pounds?

Please confirm.


Stealership Reply



Hello,



Yes that is correct it will cover this service and MOT booked in on the 11th October and then your next 2 years due in October 2024 and October 2025.



You have the option of either paying over 24 months at £66.00 or you can pay it all upfront.



If you are interested please do let me know at least 24 hours prior to the booking date.

The additional items - like transmission fluid, spark plugs, brake fluid, etc) are what cost the money, if they are not showing as being due now at your car’s age and mileage, then the Service Plan will not cover it.

As suggested by @markjay missed items will need to be paid for by you or the supplying dealer, the past decisions of the supplying dealer and previous owner are not for the Service Plan provider go out right.

When the dealer you intend to use for servicing says the forthcoming service will be covered by the Service Plan then they mean the service items now due on the system.

 

[sprit0ln]

The additional items - like transmission fluid, spark plugs, brake fluid, etc) are what cost the money, if they are not showing as being due now at your car’s age and mileage, then the Service Plan will not cover it.

As suggested by @markjay missed items will need to be paid for by you or the supplying dealer, the past decisions of the supplying dealer and previous owner are not for the Service Plan provider go out right.

When the dealer you intend to use for servicing says the forthcoming service will be covered by the Service Plan then they mean the service items now due on the system.

Hi Bobby

As I put in one of the screenshots in Post 11, they already mentioned the parts they will replace:-

This service you are due is a B Service with replacement of the dust filter, air filter, spark plugs and brake fluid.

The total cost for this would be £1,014.07 however you can certainly set up a Service Care Plan for this booking

So this is telling me the Service Plan is covering all the parts required also, that's why I'm confused as to what else would not be covered? This seems to be all the service items included.

Have attached here the last two prior services, with the last one being the one done by an Indie garage which was an A service. The details are light on that one, its not clear what they may or may not have missed, but the last correspondence with the new Dealer seems to be covering all B Service parts also.

EDIT: I think the issue here is that for some reason the Independent dealer did not programme the vehicle to show a B service is next due, instead the car says an A service is due again.

 

[sprit0ln]

Ok chaps with your responses it has helped me to try to clarify things with the Dealership, this is what I just sent them:-

Me:-

Hi XXX,

So as per our conversation previously does this mean the Service Care plan includes the cost and labour of all the parts you mentioned and brings the car back into the Service schedule? So there is no additional costs for parts in this B service, its all covered under the Service Care Plan cost?

Thanks,
Dealership:-
Hello,

Yes there are no additional costs for any of the additional servicing items such as, dust filter, air filter, spark plugs and and brake fluid.


So this covers everything you have been calling out right that i might have been stung for - so i'm good to go? @markjay and @Bobby Dazzler

 

[sprit0ln]

Just looked through the electronic service record, the items they are not mentioning that I can see on previous services are as below, not sure if they are now due but i guess their system would have already told them this and they should have informed me? Shall i clarify with them to be sure? Any help on terminology or language i should use with Dealership is appreciated.

Battery for KEYLESS-GO key replaced – Last done in Service B May 2021

Engine: oil and filter change – Last done May 2022 Service A (in last service)

Automatic transmission: oil and filter change / Oil change of transfer case (4MATIC) – Last done May 2020 about 17000 miles ago

AdBlue® refilled – Last done first service 2018 (I thought AdBlue was for Diesels?) 30000 miles ago

 

[Bobby Dazzler]

Ok chaps with your responses it has helped me to try to clarify things with the Dealership, this is what I just sent them:-

Me:-

Hi XXX,

So as per our conversation previously does this mean the Service Care plan includes the cost and labour of all the parts you mentioned and brings the car back into the Service schedule? So there is no additional costs for parts in this B service, its all covered under the Service Care Plan cost?

Thanks,
Dealership:-
Hello,

Yes there are no additional costs for any of the additional servicing items such as, dust filter, air filter, spark plugs and and brake fluid.


So this covers everything you have been calling out right that i might have been stung for - so i'm good to go? @markjay and @Bobby Dazzler

It depends what you - and they mean - by “bring back into the service schedule”.

It will cover additional items falling due during the period of the service plan, but won’t cover items missed before the service plan commences.