crockers
MB Enthusiast
- Joined
- Mar 30, 2007
- Messages
- 7,097
- Location
- North Wilts
- Car
- XC60 MY2014 SeLux Nav plus lot and lots of toys...
Thought they would once they heard the tapes.............. I know my old company would have --- god help the woman who will need "retraining"...lolGreat News!!!!
I have just had a call from the company today, and having listened to the tapes of my original conversation with them, they have admitted that they "had not been as clear as we could have been" and that "we gave you wrong information", and that they "should have explained further".
The upshot being that they are honouring the initial surrender value!
:bannana: :bannana: :bannana: :bannana: :bannana:
Thanks for all your help!