Forged wheels

[Rashman]

Where did they skim the metal from? That's a massive amount to loose!
Are you sure the wheel has been assembled correctly? Have they perhaps mixed and matched from another set?

Hey bud.

These are valid questions you raise.

Even John has his suspicions that they went to a local wheel refurbishers and go them done cheaply, as apposed to actually sending them back to the factory.

One would assume that the factory has a programme punched into their milling machine so presumably you wouldn't get such vast contrast in the final product as my pictures show.

It simply looks like they did a half-****d, cheap, corner cutting job at avoiding having to make another wheel or face.

It is appalling. Truly appalling.

Like I said, what makes it worse is that Projex told me it's "perfect", "looks brand new".

I warmed them that it was extremely likely it wouldn't match the other 3 wheels but they just wouldn't listen.

It appears they don't know anywhere near as much about the products they sell or their manufacturing process as they would have you believe!

It's scary that the customer has to highlight likely outcomes to the companies doing the selling!

 

[Rashman]

Read through this thread this afternoon, along with a few txts with Rash. Not demeaning you here Rash, we all know and respect your high standards, and accordingly you have then paid high end hard earned monies for these wheels to meet those standards of yours.
Given the said wheels failure to meet the UK weather conditions, within a very short time span, 500 miles if I am correct, Its just unbelievable that you have been treated in the manner it seems you have. Just looked at the photo's posted up, the refurbed wheel, its chalk and cheese, BIG unacceptable difference in wheels. The original wheels were 'not fit for purpose', given the environment within UK, worryingly, you only used them in dry weather anyway, so god knows what they would look like if the rest of us had used them, hopefully you get your money back, and move on, but to my mind whilst you have the stress of dealing with all this, and I am in no doubt your further out of pocket anyway, calls, time, shipping, packaging etc! am in no doubt that the Projex company will no doubt recall this event as a very bad PR exercise, a very vocal and onging negative to them, that will spread through the motoring forums, anything I need I immediately google it, google Projex company in a months time, I wonder what comes up.
It is not a nice thing to see or read of falling outs of any nature, life is so short, and the older we all get the more most of us appreciate this, but in life today, you would like to think people, or business's will do the right thing, to have happy clients, sadly in this instance seems not. All the best Rash, hope you get paid out, as you should be, and move on mate.

Hey Ricky, appreciate your considerate input.
I am extremely disappointed.
Even moreso with the way I have been treated, fobbed off and pretty much mocked by Projex.

I will be contacting my bank tomorrow and discuss the whole situation with them, as Mark says.

I simply cannot believe that Projex have not in any way been apologetic, sympathetic or understanding about this whole experience.

First time customer
Spending good money on forged wheels
Messed up my order
Waited 7 weeks for my wheels instead of 3
Sent the wrong length wheel bolts with the wheels
Poor communication
Failure to return calls when THEY said they would
Failure to reply to emails
Failure to address the problem appropriately (ie, re-do all wheels or simply replace the wheel)
Having to wait 2+ months to get the wheels back
Sending me a refurbished wheel that was clearly unacceptable
Adopting an extremely inappropriate approach to me voicing my concerns
Mocking me and my attention to details
Almost putting the phone down on me
Refusing to help any further and choosing to take the wheels back instead
Failure to acknowledge their offer of a refund by reply-email
Failure to refund the total purchase total.

I have no idea how on earth they ever get any repeat business.

 

[AMGeed]

Even Stevie Wonder could notice the difference between the original and the refurbished wheel.
Very poor workmanship and even worse attitude to customer care.
No way could anyone recommend using that company to supply wheels.

 

[C240Sport97]

very shoddy repair.

 

[Alps]

really bad refurb IMO, projex need to sort out a refund.

tyres are a tricky subject, but the wheels defo should be refunded pronto.

I understand that they will do this once they have collected the wheels, so lets see how that goes, if you get refunded, then should leave it there. time to look for some proper wheels

 

[John]

At least anyone who looks up the company should find this thread on here.

Sad some companies have to be so shyte.

 

[Ted]

Simply not good enough. Might be worth posting the photos on twitter with the @projexuk handle asking what their thoughts are.
Really hope you get this sorted to your complete satisfaction

Oh, they also have a Facebook page. I love Facebook photos.

 

[Fryingpan78]

Wow, there's not quite perfect, and then there's.... That.

For your own sanity though it might be best to let it go, get as much back as you can and move on. Be wary of making things difficult for them on social media before the refund is in your account....

I feel for you Rash, but you will find something awesome to replace them with - it'll work out.

-t

 

[streethawk]

Hey bud.

These are valid questions you raise.

Even John has his suspicions that they went to a local wheel refurbishers and go them done cheaply, as apposed to actually sending them back to the factory.

One would assume that the factory has a programme punched into their milling machine so presumably you wouldn't get such vast contrast in the final product as my pictures show.

It simply looks like they did a half-****d, cheap, corner cutting job at avoiding having to make another wheel or face.

It is appalling. Truly appalling.

Like I said, what makes it worse is that Projex told me it's "perfect", "looks brand new".

I warmed them that it was extremely likely it wouldn't match the other 3 wheels but they just wouldn't listen.

It appears they don't know anywhere near as much about the products they sell or their manufacturing process as they would have you believe!

It's scary that the customer has to highlight likely outcomes to the companies doing the selling!

Have they skimmed the dish outside face and edge? Sorry only just flicked onto this thread so don't know all the facts as not read it all. Looks like they have been disassembled and outside edge and lip skimmed where the tyre bead fits? If so needs edge where bolts fit through machining too the same amount on either dish or inner wheel or both if not that much material available to pull fingers back to dish. Sorry if iam on wrong tangent but only read last 5 pages. Iam an engineer and that's what it looks like and I wouldn't be happy either.

 

[rk100]

Rash sorry to hear all this.

I have been following the thread and hoping you would get a good outcome - but looks as though your initial feelings were right! It looks like a botch job to be honest and how anyone cannot see the difference is beyond believe. Hopefully you get most of what you paid back off them and everyone is aware of these guys and to stay clear!

 

[Suky Sangha]

I think given what Rash has been through and the lack of quality control compounded by a lack of customer service and given the high price paid, we all best avoid this company as they clearly just want your money for rubbish service and poor quality control! AVOID!!

I totally agree steve as I was going to get a set of wheels from these guys! But as rash has had a very bad experience with them I will not even bother!

Sent from my iPhone using MBClub UK

 

[Rashman]

really bad refurb IMO, projex need to sort out a refund.

tyres are a tricky subject, but the wheels defo should be refunded pronto.

I understand that they will do this once they have collected the wheels, so lets see how that goes, if you get refunded, then should leave it there. time to look for some proper wheels

Yep. Agreed.
I have no interested in dwelling on this.
I just want my money back as offered by James at Projex and I'll be on my way.

 

[Rashman]

Thanks for your posts and supports guys.
It's gutting that this work out like this.

As I mentioned, I have no interest in drawing this out any longer.

James at Projex offered to collect the wheels this Friday and give me a full refund for the total I paid, minus the tyres.
I did send him and email acknowledging this offer.
I also asked him to confirm the collection on Friday as I need to make arrangements at my end to be available to meet the courier.
I have yet to hear back from him...

I accept that I may have to sell the tyres on myself but I will contact my bank tomorrow anyway to see where I stand there.

I don't what this dragging out and I hope he has arranged the collection as planned so we can get this done and dusted.

I'll keep you informed.

 

[c63chris]

That's the best thing to do, take the refund and walk away. At least you'll get your money back and can move on. You have been far more patient than I would've but a full refund is about the best you can hope for.

 

[aquanaut]

Hi Rashman, sorry to read how things have panned out. At least you will get your money for the alloys back. I can't believe they would say that they would sell them on to someone else. I posted earlier in this thread about buying HRE alloys through them. Not going to happen now. Regards, Si

 

[donshl]

Wow, just seen the pictures of the "refurb" job and that is completely shoddy work, not acceptable at all! It's a significant gap between the dish and the face of the wheel and this brings to question about the strength of the wheel if that much material was removed! Also looks like the bolts on the back were removed with a hammer and a screwdriver and not the correct tools!

I think as many have said on here that they seem to have used a local wheel refurbisher who just went at it with hammers!

Really sorry to read about this Rash, hope you have some luck with the tyres.

(Also if you want some HRE wheels, I know of someone who can get a great deal on them and pass on the details to you.)

Keep your chin up dude!

 

[Rashman]

Right, this is getting a bit much now.

I've tried talking to James at Projex and he is now putting the phone down on me saying that I'm winding him up and that there's nothing to discuss.

I have asked him 3 time to confirm the collection of the wheels, the refund amount and the return of my tyres.

He has not done this.
He has only confirmed that the wheels will be collected tomorrow.
The only thing he has replied with is a statement saying that the wheels must be packaged properly and that the wheels will be inspected when they receive them and that I will be accountable for any damages.
I.E they will with hold some of my money.

I am disgusted with this company.
I have never known a company like Projex.

I am outraged at the way they do business and cannot believe I am being treated this way.
It is completely unacceptable!

How dare they have the cheek to lecture me about making sure the wheels are safe and unharmed?!?!

They've butchered their own wheel trying to rectify a manufacturing flaw, and now they have the cheek to say THEY will be inspected the wheel!

This is truly shocking behaviour from any company.

Wheels will be collected tomorrow.

I have told them that the wheels are THEIR responsibility as soon as they leave my property.

I will take lots of pictures before they leave my property so there is no doubt they were in good order before they.

The responsibility lies with their courier from that point.

I have tried to talk to James to discuss everything so we don't have to keep going back and forth.

He refuses to talk to me and put the phone down.

Outrageous.

 

[Lee C63]

They are sounding like amateurs, looking at the pictures of the wheel......speechless!!! how can they think this is acceptable?

 

[C43AMG]

Rash, unbelievable.

Have you also been communicating by Email ? If so has he stated he will give you a full refund ? Otherwise I can see this becoming a even bigger Drama than it is now !!

If not forget about telephonic communication and start putting everything down in writing.

All the luck in the world Rash.

 

[The _Don]

Rash you need to raise your concerns via their Facebook and Twitter pages and ring your credit card company.

I am most positive this will quickly resolve matters in your favour.

Appalling service from projexuk.

Ps if we all mention projexuk in our posts it will bump this thread up the google search facility.