- Joined
- Nov 17, 2008
- Messages
- 2,384
- Location
- North Weald, Essex
- Car
- Insignia VXR 2.8t (2017) SuperSport, AWD, eLSD / Gone :( CLK320 CAB (A208) 02
Rash, have you called the bank yet? I am sure they will assist you in getting this resolved.
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Rash you need to raise your concerns via their Facebook and Twitter pages and ring your credit card company.
I am most positive this will quickly resolve matters in your favour.
Appalling service from projexuk.
Ps if we all mention projexuk in our posts it will bump this thread up the google search facility.
ProjexUk / GAD Tuning!!! - Mercedes-Benz Owners' Forums
Looks like they are sponsors on the other forum!!!!!
i think you need to drive these back yourself and get a refund on the spot, in their office. No phone calls, no emotions or drama. I bet they will treat you different face to face. Especially if there are other customers around.
As for taking the wheels back myself,
Not quite sure how you'd expect me to do that.
Hire a van at my expense?
Then drive 6 hours, at my expense?
There is no way I am putting any more money into this situation.
Nothing has been my fault.
I purchased some expensive wheels that were not fit for purpose.
In a matter of months, the finish failed.
The factory did an extremely poor job at rectifying it.
I am declining the wheels as I have every right to do.
I'm not paying to return them!
Hey bud,Hi Rash
Sorry to hear all this , I thought you were a London boy ? North Somerset isn't 6 hours from London , I do Hampton Court to Exeter in 2 1/2.
Chuck them in the clk boot and back seat and take them down , things will be different face to face. It's easy to be difficult via email , much less so with the customer standing in front of you.
You won't need to cause a scene , and I bet you get it sorted there and then.
Good luck
lHoward said:Hi Rash Sorry to hear all this , I thought you were a London boy ? North Somerset isn't 6 hours from London , I do Hampton Court to Exeter in 2 1/2. Chuck them in the clk boot and back seat and take them down , things will be different face to face. It's easy to be difficult via email , much less so with the customer standing in front of you. You won't need to cause a scene , and I bet you get it sorted there and then. Good luck
In the back seat? ROFLOL!
Sorry to hear this Rash. Make sure you have lots of photos and couriers acceptance of condition.
My future concern would be Projex will have 'your' tyres and be a pain to get them back.
S
For 4 grand without tyres id expect them to come with their own oompa loompa to clean them after every use let alone worrying about the finish !!!
Rash is the Oompa Loompa!
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