How about this for Good Service?

[whitenemesis]

A few weeks ago I had my car MOT'd at my MB dealership. As it is under Service-Plus there was no danger of it failing

When I collected the car the tech showed me the check sheet and on the reverse he had noted a couple of items that should need attention, none of which would be an 'advisory' just what he had noted during the test.

First is a leaking NS rear diff seal, the second a split NS steering knuckle boot. I thanked him for pointing them out and said I would look into sorting them soon. I said, quite flipantly, I'll get them sorted under the service contract!

Today I received a call from MB saying they had gained permisssion to replace both diff seals and steering boots under Service-Plus and when could they book me in?

I hadn't even seriously persued this. The dealer took the initiative and sorted it with MB..

Good or what?? :bannana:

 

[Dieselman]

They've got to do something to fill the empty ramps..

 

[whitenemesis]

They've got to do something to fill the empty ramps..

LOL

I must say though everytime I've been there they have had a full workshop, with plenty of customers milling about (not in the workshop!)

 

[crockers]

Yes our local MB dealer comes up trumps again.......

 

[Rory]

Today I received a call from MB saying they had gained permisssion to replace both diff seals and steering boots under Service-Plus and when could they book me in?

I hadn't even seriously persued this. The dealer took the initiative and sorted it with MB..

To be fair, you couldn't get items that were much more "wear and tear" than those.

Even my dealer can be keen sometimes - at the last MOT I had a little note saying the disks were pitted. Just the same as you, not an Advisory - hmm...strange that. I wonder what would have happened if we'd been cash paying customers?

Anyway, the Service Advisor said they could do with replacing but Service Plus wouldn't pay unless worn out, and they couldn't put it through as mine were quite new. When I pointed out that they were actually the originals, she immediately offered to collect the car the next morning and have them changed. When I said no (I don't use the car much and they'll only go rusty again) she almost went into panic mode! I can only surmise from her reaction, and that there was no question they could do the job next day, that they really are in dire straights for work.

 

[kwakdonut]

MB Swindon per chance?

 

[whitenemesis]

MB Swindon per chance?

Yup!

Do you use them?

 

[whitenemesis]

To be fair, you couldn't get items that were much more "wear and tear" than those.

Even my dealer can be keen sometimes - at the last MOT I had a little note saying the disks were pitted. Just the same as you, not an Advisory - hmm...strange that. I wonder what would have happened if we'd been cash paying customers?

Anyway, the Service Advisor said they could do with replacing but Service Plus wouldn't pay unless worn out, and they couldn't put it through as mine were quite new. When I pointed out that they were actually the originals, she immediately offered to collect the car the next morning and have them changed. When I said no (I don't use the car much and they'll only go rusty again) she almost went into panic mode! I can only surmise from her reaction, and that there was no question they could do the job next day, that they really are in dire straights for work.

True enough but the point is the dealer took it upon themselves to approach MB and initiate the claim, no prompting from me, apart from the throw-away comment I made at the time.

 

[kwakdonut]

Yup!

Do you use them?

Sure do - thats why we have a nice shiny new CLK Cab courtesy car!

 

[kwakdonut]

I have received nothing but good service from MB Swindon - High praise for Richard the Service Manager and Mark, one of their techies

 

[whitenemesis]

I have received nothing but good service from MB Swindon - High praise for Richard the Service Manager and Mark, one of their techies

He is the man!

The guy really knows his stuff and never gives up on a problem. Mark has gone that extra mile on numerous occasions for me. A real asset

 

[kwakdonut]

He is the man!

The guy really knows his stuff and never gives up on a problem. Mark has gone that extra mile on numerous occasions for me. A real asset

Absolutely - he was dead impressed when I gave him a very in-deep amount of info to help sort our gearbox problem! (I am an Aircraft Engineer after all..... )

Certainly knows his stuff and will happily bug Milton Keynes until he gets the info he needs.