I emailed Mercedes with my concern for keyless theft and this is their official reply.
I anonymised the links and the names in this email.
28th November 2017
Ref: LK-1-13965577039
Dear *****
Thank you for contacting Mercedes-Benz Customer Service regarding the concerns you have over the Keyless Go feature following recent press articles. I understand that you have written to our Head Office in Stuttgart for a response. However, as a UK customer they have forwarded this to us to respond.
In regards to your concerns I can assure you that all Mercedes-Benz Cars have extensive security and anti-theft protection systems in place. Data security, data protection and anti-theft protection are important elements in our research and development activities. The development of protection and safety mechanisms is continued over the entire life cycle of our cars. When enhancing our protective mechanisms, I can assure you that we take into account the latest knowledge about criminal methods and attacks on security systems. To offer further assurances, all our cars undergo strict development and investigation to ensure they meet the relevant insurance requirements and EU Regulations. Preventative actions are now available, for example, on our latest cars we now offer our customers the option of deactivating the radio signal with two clicks of the key in order to prevent abuse, which you have confirmed you now do.
As I am sure you can appreciate, this technology is available throughout the motor industry and we cannot guarantee that criminals may try to gain entry and therefore cannot be held responsible for the actions of criminals. Please rest assured, we are continuing to work with the relevant authorities to continue to improve the security and safety of our customers.
I do hope that this does help to put your mind at ease, however should you have any further requirements please do not hesitate to contact me or one of my colleagues.
If you are unhappy with this final decision or feel this matter is unresolved, you can seek advice with an CTSI Certified Alternative Dispute Resolution provider. We are prepared to engage with The Motor Ombudsman to resolve your dispute. Further details can be found at
www.themotorombudsman.org, or alternatively their telephone number is 0345 241 3008 selecting option 1.
So we can be as responsive as possible, be so kind as to approve your contact details at
Error
And please let us know how we’re doing so we can continue to improve how we serve you:
wccac.net/qm/ukencsw (reference number: 1-18737099)
Yours sincerely
la*** k***li*nh
Customer Service UK
Mercedes-Benz UK Customer Service can be contacted by telephone on 008 009 777 7777 or 0207 660 9993, Monday - Friday between 08:00 & 18:00.
Mercedes-Benz Customer Assistance Center Maastricht N.V. Gelissendomein 5, 6229 GK Maastricht , Netherlands. Register No.: K.v.K. Limburg 33014909
If you are not the addressee please inform us immediately that you have received this e-mail by mistake and delete it. We thank you for your support. [ACTIVITY ID:1-6EUKR55][CASE ID:1-6EUKR0R]
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