MB official workshop taking the piss!!

[Will]

Why didn't you mention the £100 'goodwill' vouchers at the start of this thread?

I have even less sympathy now...

It seems popular to bash dealers, but in this case I genuinely don't think this dealer has done anything wrong.

 

[steve333]

well the car is fully serviced with mb, but appearantly MB direct where i bought the car is not the same as the rest of MB and hence dont use the same database!! How on earth am i as a customer supposed to know this? Go to the website it looks the same, search for used car it looks the same ( i think it even shows mb direct cars on the main mb search engine)

yes i did give the go ahead, but that was based on being misinformed (deliberate or otherwise) by them.

If the car has full mb history then there is no reason why mb Leicester should have told you a fuel filter needed replacing when it was replaced at an earlier mb service(recorded on there database/electronic service sheet)get back in touch & challenge them with this information & they should change there tone!

 

[steve333]

Isnt the service record online?

Why do they need the book?

Yep-ess(electronic service sheet)

 

[steve333]

ok it might not be dishonest and is probably perfectly legal, i still find it unreasonable for them to sell me items i might not need. she clearly needed more information, and should have asked for it. somehow im doubting im the first person this happened to...

fyi i was pretty calm and completely polite on the phone, i dont easily get wound up. the fume built up as i hung up knowing ill be whithout a car for a while. over 70 quid...

If you pay the £70 & take the £100 off next sevice voucher you won't be without your car & your next(a) service will probably cost about £170-no brainer?

 

[fredT]

Clearly. If I would be keeping the car.

I'm really surprised that alot of people think that this level of service is adequate.

Facts: I didn't want the hassle of buying a car with problem, so bought from mercedes instead of private.

I need a service, I'm being told they are gonna look up what needs doing in their database.

I trust they know what they are doing.

They don't.

:-d

They charge me for doing work that people within the same company have already done once.

I get flames on Internet forum because I don't like being done over.

 

[Howard]

No one's flaming you ..... just putting a different point of view across ...

It isn't their fault either that you have elected not to keep the car.

 

[Deleted member 37751]

Clearly. If I would be keeping the car.

I'm really surprised that alot of people think that this level of service is adequate.

Facts: I didn't want the hassle of buying a car with problem, so bought from mercedes instead of private.

I need a service, I'm being told they are gonna look up what needs doing in their database.

I trust they know what they are doing.

They don't.

:-d

They charge me for doing work that people within the same company have already done once.

I get flames on Internet forum because I don't like being done over.

I think that you are looking for a validation that you aren't going to get on this forum, to be fair....
It seems to me that your biggest problem is with the MB database or MB Direct and not necessarily the main dealer...
Just my opinion of course

 

[mebs]

I dont think anyone is blaming you but by your own admission I quote:_
"basically i called to book in for a service on monday and was told it needs a b service plus air and fulefilters, total cost 405 pound. i said fine, go ahead."

They wer`nt to know as the system did not have the information you thought they had or you did not provide the service book. you surely cant blame them for that.

apologies if this is hard to digest but these forums are opinion based not for personal gain and some truth in the matter

 

[nick mercedes]

Go there, demand your keys back and your car and if they refuse, call the police and ask them to accompany you as you go to retrieve your keys and car as you believe there will likely be a breach of the peace.

How to get arrested.

Given you're a mod is it not a bit rash to suggest that people kick off in MB dealerships if they don't fancy paying the bill?

 

[A210AMG]

Sounds to me you would be better off with a BMW

 

[janner]

i refused to pay it (70 quid) and they refused to give me the car. now they have the car...

what can i do / is it reasonable for them to act in this way???

Lien.

 

[crockers]

One simple Question. How did you expect to get that important stamp in your service book with it in your drawer at home?

Do you have your car back yet? Seems madness to leave it there over £70. I would pay it and then decide afterwards what course of action to take. But I can't see where the dealer has erred. Seems a mix up between mB direct, the dealer network and you too for not taking the book in with you. I think their offer of a £100 voucher off the next service is good customer service. Sometimes one has to chalk it up to experience.

 

[st4]

Clearly. If I would be keeping the car.

I'm really surprised that alot of people think that this level of service is adequate.

Facts: I didn't want the hassle of buying a car with problem, so bought from mercedes instead of private.

I need a service, I'm being told they are gonna look up what needs doing in their database.

I trust they know what they are doing.

They don't.

:-d

They charge me for doing work that people within the same company have already done once.

I get flames on Internet forum because I don't like being done over.

But they have not done you over, they have offered you compensation to the greater value of the error. However, if you no longer intend on keeping a Mercedes explain the vouchers are of no use, and if they could issue the compensation as a cheque. They've offered you compensation, just not in a useful form.

I can see where you are coming from, it should not have happened in the first place.

I had a rant about MB Glasgow, they more or less fixed their mistake re my wheels, but later tried to get me to part with £380 for an ATF change, I explained a) thats far too dear b) you have the service book, it was done 12k ago.

Later on they did say, when I came to get the car, I was right not to bother, although if I had forked the £380 not the case.

Poor service leaves a nasty feeling, its human nature to remember the bad things then subsequently turn on a place.

Being mixed up with another customer, them not knowing whats under their own MB warranty, the wheel issue (which they did resolve), the ATF means I have no confidence in the place whatsoever.

 

[fredT]

[I can see where you are coming from, it should not have happened in the first place.

thats exactly my point. it could've been avoided, all she would need to do, was to tell me "my system is suggesting this, but i suggest you check your service book or hand it in with the car to make sure" i dont think its too much for me to ask.

 

[st4]

thats exactly my point. it could've been avoided, all she would need to do, was to tell me "my system is suggesting this, but i suggest you check your service book or hand it in with the car to make sure" i dont think its too much for me to ask.

No, but its happened, and rather than be fobbed off with excuses like "the lad who worked on your car is on holiday for x weeks, come back then" when a solution was needed then are there and they did not need to speak to him. Thats what I got.

You got a fair bit better, I'd ask them, to re-issue their compensation in a manner thats more suitable to you as you will no longer be owning a Mercedes.

 

[CRASH67]

To be honest i think you need to understand certaion things bout Mercedes Dealers
1) majority of dealers are franchies and not nessorly parts of MBUK directly BUT obviously to keep the franchise run the way mercedes want
2) MB dealers can only see service history of vehicles they have serviced in that dealer. for example if you buy a car from kent that was regualr maintained by a MB dealer and took it to a dealer in northampton say that new dealer would have no idea of it prrvous servicing,
3) the only database MB dealers share show warranty repairs and any maintanice contracts 9maintance contracts manily applt to CV not PC}

So from the info they had to hand and supplied by you they have done thier job correctly. by qouting you the work that is required as recmended for that model and engine as per MB guide lines. you ok'd work.
So at this point MB havent done anything wrong.

If provided with the service book from the start as really should be done IMO this confussion would of been strighent out prior to the disagreement.

BUT i do thing the dealer could of used comman sense in the first desprite and possibly discuss or neogoited a deal.

also i do believe Dealers have legal rights to hold a car if payment is refused to protect them from losing hand over fist, as if they could what would stop people getting work done and demanding their motor back.
The dealer i work have done it before in extreme circumstances mind.

 

[salska]

The only time I have witheld payment to MB dealers is if they have carried out works without prior consultation and approval with me. Once they claimed £400 but because they hadn't consulted me I refused to pay and they refused to give me the car.

I said I would be calling the police and they offered a compromise payment of £100 which I accepted. As with any dispute or negotiation, you need to be flexible and reasonable. Be clear about what you want and what you will sacrifice. Ultimately, most people would rather achieve a moral victory and walk away without hitting the nuke button!

I do understand your point of view and think the dealer has shown goodwill. Not sure why they offered you a credit note rather than cash. Seems a bit crap that they will not simply cancel the £70?

Did you try asking them to put the old one back as their dealer system software is clearly not working as well as it could. Good luck and hope you get your car back!

 

[CRASH67]

The only time I have witheld payment to MB dealers is if they have carried out works without prior consultation and approval with me. Once they claimed £400 but because they hadn't consulted me I refused to pay and they refused to give me the car.

I said I would be calling the police and they offered a compromise payment of £100 which I accepted. As with any dispute or negotiation, you need to be flexible and reasonable. Be clear about what you want and what you will sacrifice. Ultimately, most people would rather achieve a moral victory and walk away without hitting the nuke button!

I do understand your point of view and think the dealer has shown goodwill. Not sure why they offered you a credit note rather than cash. Seems a bit crap that they will not simply cancel the £70?

Did you try asking them to put the old one back as their dealer system software is clearly not working as well as it could. Good luck and hope you get your car back!

2 problems thier one the dealer softwere isnt an issue a dealer can only trace hisorty of serivce work undertaken at the dealer.
secondly on something as a routine as a service the filter would of been binned straight away there fore contaminating,
personlly at that point id rather keep the new one

 

[camerafodder]

basically i called to book in for a service on monday and was told it needs a b service plus air and fulefilters, total cost 405 pound. i said fine, go ahead.

I'm sorry but you authorised the work. You seem happy to lambast the garage for not being able to access the correct data but on the other hand you couldn't be bothered to hand them the service book. When challenged about that you don't want to take responsibility for your own culpable part in this mix-up so your next step is to 'go public' on an internet forum over £70.

 

[ringway]

Without having a pop at the thread starter, how is the word piss allowed to show in the thread title?

I though the were filters on the forum to change piss to p*ss and **** to t*ts etc.

I raise the point because of the recent reminders that this is a family forum?