Mercedes benz service!

[hawk20]

Not really giving up, as they keep on trying to haggle down the price and im trying to be as difficult as possible. Im thinking if they want £800 now they will probably go down to £650.

Also i want it to make it very expensive for them to remove my condensor, till the point they will just give up lol. Thats why i told them to collect the car from my house and drop it off. Also i said i want it taken on a trailer as i want no miles put on it and i dont trust anyone else driving it!

I think this is counterproductive and some of your conditions are most unrealistic and won't look good if it ever goes to court.

Why not first see if your insurance covers what they say was accidental damage by stones.

Second, write to, or phone the Dealer Principal and get an amicable agreement that their staff made an error. Then you will look like a reasonable guy instead of gradually painting yourself into an unattractive corner. Ask the right person in the right way and they will agree you need not pay nor have anything removed.

 

[MLingus]

The vehicle is only a year old and has been serviced, i infact bought it from mercedes leicester! I asked them why is it not covered under warranty? They replied, because it has been damaged. I then replied, well the car has never been in an accident and its only done 5,000 miles! Thet then came up with the stone chip story....

This main dealer sounds like bar stewards
The fact that you bought the car from there and being not very old as well,I'm very surprised they would charge you for that.
They don't know much about 'after-sales' care
The suspense is killing me.....

 

[Rory]

I think this is counterproductive and some of your conditions are most unrealistic and won't look good if it ever goes to court.

Agree on that - court's don't look kindly on such things. It's just a car.

Why not first see if your insurance covers what they say was accidental damage by stones.

Disagree on that, excpet as a last resort - even if it's covered it will show as a fault claim so will affect the premium and his insurance record.

 

[hawk20]

Disagree on that, excpet as a last resort - even if it's covered it will show as a fault claim so will affect the premium and his insurance record.

He may have protected NCB.

 

[Shude]

He may have protected NCB.

It won't be "protected premium" though so they can still crank up the premium before knocking off the NCB discounts!

 

[mr. shr]

Not really giving up, as they keep on trying to haggle down the price and im trying to be as difficult as possible. Im thinking if they want £800 now they will probably go down to £650.

Also i want it to make it very expensive for them to remove my condensor, till the point they will just give up lol. Thats why i told them to collect the car from my house and drop it off. Also i said i want it taken on a trailer as i want no miles put on it and i dont trust anyone else driving it!

So if they go down to £650 will you pay them?
Sounds like you're giving in to me.

You stated that you only want warranty work. They agreed, ordered the part, fitted the part and gave you the car back. All as agreed with them in advance.

As others have said, they've now realised that MB wont pay for the part under warranty as it's not covered. They should have known that in the first place. It's their error (specifcally, the girl you dealt with) so they need to take the hit, not you.

Don't think you need to be considering insurance claims at all.

You should tell them that it's their mistake, this whole experience means you no longer trust them and that if they continue to pursue payment, you'll go to trading standards and the local press etc.
They don't want the negative exposure, so I'm sure they'll back off.

 

[kamsingh]

So if they go down to £650 will you pay them?
Sounds like you're giving in to me.

You stated that you only want warranty work. They agreed, ordered the part, fitted the part and gave you the car back. All as agreed with them in advance.

As others have said, they've now realised that MB wont pay for the part under warranty as it's not covered. They should have known that in the first place. It's their error (specifcally, the girl you dealt with) so they need to take the hit, not you.

Don't think you need to be considering insurance claims at all.

You should tell them that it's their mistake, this whole experience means you no longer trust them and that if they continue to pursue payment, you'll go to trading standards and the local press etc.
They don't want the negative exposure, so I'm sure they'll back off.

Thank you very much for the advice, its keepin me strong lol. I dont intend to pay at all anymore . I however hate the hassle of going through court etc and hopefully it will never come to that.

I cannot believe their customer service, the fact that i paid £150,000 for the car brand new and i got it serviced from them, means absolutely nothng. I will defnitely be taking my business away from them!

 

[nick mercedes]

Thank you very much for the advice, its keepin me strong lol. I dont intend to pay at all anymore . I however hate the hassle of going through court etc and hopefully it will never come to that.

I cannot believe their customer service, the fact that i paid £150,000 for the car brand new and i got it serviced from them, means absolutely nothng. I will defnitely be taking my business away from them!

Why not agree to just pay for the part, and let them cover the labour?

That way you get free labour, but they don't lose a customer and you don't get taken to court.

There's always a compromise to be had.

 

[kamsingh]

Why not agree to just pay for the part, and let them cover the labour?

That way you get free labour, but they don't lose a customer and you don't get taken to court.

There's always a compromise to be had.

To be fair, i only wanted it to be fixed if it was covered under warranty. If they said no it wasnt, i would of waited. I have some other financial burdens atm i.e. bought a new house, so really wasnt expecting to be parting with big amounts of cash this month. I really dont see why i should comprimise my wallet when they have made the mistake!

 

[crockers]

First of all I fully sympathise and if it was me I would be looking for MB to swallow the costs - especially if they had quoted me £0 as it is a warranty case - and their pockets are far deeper than mine.

But - playing devils advocate - lets say you put the car in for the work and they charged you £1000. You paid and then found out someone else had had the work done free. You are now £1000 out of pocket - would you swallow that cost or go back to the dealer and ask for your money?

 

[kamsingh]

First of all I fully sympathise and if it was me I would be looking for MB to swallow the costs - especially if they had quoted me £0 as it is a warranty case - and their pockets are far deeper than mine.

But - playing devils advocate - lets say you put the car in for the work and they charged you £1000. You paid and then found out someone else had had the work done free. You are now £1000 out of pocket - would you swallow that cost or go back to the dealer and ask for your money?

If there was a special circumstance why the work was done for free, as in my case. MB has made a massive mistake. In that case, i wouldnt really feel £1000 out of pocket.

 

[Robbie T]

It shouldn't have to go to court or anything near as drastic.

The technician would be able to see where the condensor was leaking from when they tested it with the dye. This is a fairly quick procedure to diagnose the point of failure e.g a seal, the condensor etc
When it was established that the leak was from the face of the condensor, it can only be that it has suffered a knock from something thus not being a warranty repair. The fact that the dealer did not recognise this is not your fault, it's theirs.

Stand your ground, pay no money to them, and if they insist on returning the vehicle back to the way it was (i would be extremely surprised if they choose to do this) i would insist they do so at their time and expense not yours.

Sorry if this is a bit long winded and has covered some ground already mentioned. All the best

 

[crammy69]

Might have been suggested before, but see if you can find the cost of the part and offer to pay for half of the parts cost. Given they surely dont want to remove the part and get a) 2nd hand part back and b) do the work twice (for no pay) - this should be an equitable solution.

However, given its hot and they have messed you about, tell them to sod off.

 

[Beetnik]

How wonderful the world would be if no-one made a mistake. I've been made to pay for mine from time to time and I remember the who, how, what and when. I also remember when the other party realised I had made a mistake and treated me fairly and compassionately.

MB made a mistake and it's only reasonable not to expect you to have to pay for it. Nevertheless, your car is in a better state than it was and I don't think you would seriously run around for any long period of time in a nearly new £165k car with no air con. So what would you have done? A dealer repair - so offer to pay for the parts and leave them to pay for the labour - or done by an Indy (and ask yourself if you really would have done this) - find out the cost and offer that. Whichever, decide what you want and then go and see the dealer and make the offer. But make it a reasonable one. Hopefully, you'll then part friends.

Be unreasonable about it and there may come a point where MB are the same despite any mere financial cost to them.

And if you're stuck for money at the moment tell them you'll pay next month.

 

[lynall]

I wonder how much the condensor is?



Lynall

 

[Rory]

I cannot believe their customer service, the fact that i paid £150,000 for the car brand new and i got it serviced from them, means absolutely nothng. I will defnitely be taking my business away from them!

I hadn't looked at the car or its value until now. They probably thought if you could pay £150K for a car then a £1K bill would be neither here nor there to you.


It does occur to me that if you have a job or business that generates the kind of income needed to buy a £150K car then there surely must be a more profitable use of your time than pursuing this issue.

 

[crockers]

I wonder how much the condensor is?



Lynall

This is A very valid question -- can anyone answer this??

 

[hawk20]

Thank you very much for the advice, its keepin me strong lol. I dont intend to pay at all anymore . I however hate the hassle of going through court etc and hopefully it will never come to that.

I cannot believe their customer service, the fact that i paid £150,000 for the car brand new and i got it serviced from them, means absolutely nothng. I will defnitely be taking my business away from them!

You keep telling me you will take my advice and contact the dealer Pricipal either by e-mail or on the phone. Since he could resolve the issue in a trice, why don't you just do that. That way you could get the issue resolved in far less time than you are spending on this thread.

And in the most unlikely event that he won't help, just walk away and do absolutely nothing. They won't sue you will they?

 

[nick mercedes]

This is A very valid question -- can anyone answer this??

Around £500

 

[lynall]

Bloody hell thats one dear condensor!




Lynall