Mercedes GLE recall for two items

[ALFAitalia]

No worries if your car is filling up with water, we've drilled a hole in it to let it out again.
Much easier than fixing the leak.

That is not a fix....that's a bodge......

 

[Smiley]

Indeed. My sarcasm clearly did not come across.

 

[ALFAitalia]

I was with you..I was mostly querying why Mercedes would think that was an acceptable repair rather than fixing the source of the water ingress.

 

[Bobby Dazzler]

Hello
We've been away for a few weeks and noted on our return home on the weekdn a letter from MB

Car: Bought brand new 2016 250 GLE AMG Line

It's a recall for two items,

1: Possibility of water in the tyre well.

2: Some bolts o the electric power steering may not match the current spec and may need replacing

Has anyone else had these letters and which model do you have?

I am still a bit ticked off re emissions adjustments as the car is not what it was

About item number two, MB said it may take 3.5 to 4 hours to change, I'm pretty sure this will affect the alignment
and ATM the car dives as straight as when it was new as low miles and I try not to hit potholes. I'm worried
about the alignment not going back to what it is and the tyres wear almost 100% equally ATM

Does anyone here had this experience of this recall, please?

Cheers.

Mine was done yesterday and it does necessitate a four wheel alignment, which is included in the recall.

 

[Mosman40]

Mine was done yesterday and it does necessitate a four wheel alignment, which is included in the recall.

Same as Bobby. Mine was done today for both recalls and they mentioned they did the 4 wheel alignment as well, which was good as I was booked into Kwik fit next week to do the alignment at a cost of £150. So glad they did the alignment and the car drives straight now.

 

[MSG2004]

Hi, just read posts from @Bobby Dazzler and @Mosman40

Cheers to both of you. My car has dirven in a straight line and steering dead straight ahead and I'm a bit worried Mercedes may mess it up.

We will see in a couple of weeks.

@Bobby Dazzler I'm assuming your car drove straight like mine and even tyre wear. Did you note a difference after whatever they did?

 

[Bobby Dazzler]

Hi, just read posts from @Bobby Dazzler and @Mosman40

Cheers to both of you. My car has dirven in a straight line and steering dead straight ahead and I'm a bit worried Mercedes may mess it up.

We will see in a couple of weeks.

@Bobby Dazzler I'm assuming your car drove straight like mine and even tyre wear. Did you note a difference after whatever they did?

It was arrow straight before and after. Not noticed any difference, but barely driven it since. I’ll be doing quite a few in the next few weeks though, so I’ll let you know if I notice any difference. In theory though it can only really be better.

 

[MSG2004]

It was arrow straight before and after. Not noticed any difference, but barely driven it since. I’ll be doing quite a few in the next few weeks though, so I’ll let you know if I notice any difference. In theory though it can only really be better.

Cheers and I hope it stays straight and the tyres wear out evenly.
Having said that, the state of our roads in London is awful and tracking can
easily go off.
I look forward to the update.

 

[MSG2004]

Hi
Has anyone else had this recall experience, please?

 

[MSG2004]

Update. I got my car done today. They did do the bolts and then the wheel alignment. The car was picked up and returned to me at about 5pm
Straight away I felt it was t driving straight. Around 6pm I took the car out and drove it on flat as possible roads slow speed an empty car park that is pretty level, and up and down this and some sections of roads, the car drifted towards the right. I am having to pull down on the left of the steering lightly and always correct it. The Mercedes logo on the centre of the steering is slightly off as well when trying to drive straight.

What I fear is if I take it back they'd mess it up further.

I got a call, a "courtesy phone call" around about 2 pm telling me all was fine and awaiting "final inspection". Then, "Btw, the front wipers need replacing and there is only 20% left on rear brake pads and the rear wiper needs replacing. I had to tell them that the car was mot's the other day and passed with flying colours and I'd only driven 5 miles since the mot. I did say the front wipers could do with replacing but not sure about the rear brakes. I had to ask why the rear wiper needed doing as I had personally changed that the day before the MOT as clip was broken on it. (If I'd paid for someone to change the rear wiper then there is a possibility it would not have been done but I had replaced it myself and was left a bit baffled and therefore politely declined the offer to have the front wipers at 100 quid and 250 for the pads.

2 years ago the same dealer forgot to change the battery on the car key as I always send of the one that stops opening the windows when I'm outside the car but always opens the tailgate and doors but when the batter is low it refused to open the windows from the outside until the battery has been changed.

We can all forget it but the above has not done anything to instil confidence in me to take the car back to them and may seek independent opinion, pay for it and if it is as it is drifting to the right, I will take it back and I really hope they don't make me wait 6 weeks to have the car put right.

FYI. I bought the car brand new and have hardly driven since Covid as it covers around 1k per annum and had only covered 19k since new.

Btw, would MB have a printout record of of the wheel alignment like those garages that use the Hunter machines?

 

[brlauk]

I've had the steering bolt issue with mine. Been stuck in the dealers awaiting a new steering rack since mid-March......

 

[grober]

https://static.nhtsa.gov/odi/tsbs/2020/MC-10178745-9999.pdf

 

[jdrrco]

I've had the steering bolt issue with mine. Been stuck in the dealers awaiting a new steering rack since mid-March......

It seems this is not unusual. When mine went in to have the bolts replaced, they checked first to see if the bolts would release easily. If they won't, they don't do the replacement at that time, as a broken bolt means a replacement steering rack and they are on back order with long delays, precisely because so many are being required to fulfil the recall.

Thankfully, the bolts on mine came away easily and were replaced on the day.

It seems you're one of those caught in the middle before they took a more cautious approach to the issue.

You have my sympathy. It must be a right pita.

 

[MSG2004]

About the recall in addition to what I posted previously.
As I said, I've had the car since brand new.
The cars been driven carefully and full MB SH.
As I dread, when I got the car back it was not driving straight. I tried to
convince myself it was in my mind.
But testing the car over the next 2 days at slow speeds and 50 on dual roads
I contact MB Dartford. As no one was getting back, I rang HQ and that did the trick
(I was prepared to get the car on a Hunter machine and pay for it myself but the
bloke my family trust was away)
Booked the car in about two weeks down the road, took it in, and waited about two hours to get it all sorted - drives great again

Makes my think WTF "Quality control" did they put the car through when it initially had the recall work done?

I did not have much faith and felt even it drove straight the steering may be off-centre but the chap that did the work did well.

I'm wondering if to take the car to another dealer come the service that is never cheap

Credit to HQ and the guy that did the work. It was coincidental that as i walked round the mb showroom my car with the guy working on it came up.

Therefore, if you have your bolts done - don't drive too far from MB garage if there is a problem, take it straight back and tell them to check their quality control, quality, lol.