New Car Order Wrong

[Bobbed]

Hi guys, just want people's opinion, I had ordered a new e220 cdi sport estate, the car was specked with 19" alloys, full leather, the new Becker sat nav, privacy glass, debadged and panoramic roof. After initially agreeing a price and shaking hands, the sales guy put the order through, and had to correct the cars price twice, so that it meant that i was to pay an additional £250 which was not added to the finance agreed.The sales guy had indicated that there was a good chance that the new car would be delivered by late September 2012 having ordered it late August 2012, after continued delays I suggested that if car hadn't arrived by this weekend 27th Oct, that I would have my deposit back and take my business elsewhere. Yesterday the garage indicated that the car had arrived and a quick turn round would have my car ready today. On arrival and after checking the car, the car was not debadged, and did not have privacy glass. The sales person that the car was ordered from was away on hols till Monday, same story with the manager. The cars registered and taxed, but I don't want retrofit privacy glass. What should I expect the garage to do? I have not taken the car and will wait till after the weekend to speak to the manager.
Any suggestions??

 

[sinewave]

One assumes you had a written specification conformation in your possession prior to the car being 'delivered' ?


If not, why not?

 

[Peter DLM]

That is the correct course of action. This sucks though, but hold out for what you wanted. Presumably you have a copy of the order containing the spec?

 

[Paul/]

This is version N of my nightmare- we collect ours tomorrow.

When you placed the order, you should have been given docs including the order as specified.

Even without that, surely they have someone else who can access the MB system to confirm the order details?

If the order is as you thought, they should just jump to sorting it.
If not, not sure what you can do- I'd expect there to be a few recent threads on similar issues.