Problem with Nick Mercedes Euromerc delivery

[GRAV888]

I wonder if all these 1 thread new members have same IP address.

Maybe they are simply doing a google search for euromerc

 

[Howard]

- I paid 5 pounds for shipping to France

Bargain , i'd like to see you ship me a set of mudflaps from France to the UK for £5 .....

Perhaps you thought you could 'have one over' by only paying the quoted postage for the UK and it has backfired ?

Still , i don't suspect we will be hearing from you again ..... join up , slag someone off , disappear ..... seen it all before..

 

[renault12ts]

Note to admin. Don't want to limit free speech, but if someone joins merely to slag off one of our members could the post not be removed. This would be like not being able to PM until you have 30 posts.

 

[lil.smartie]

Bargain , i'd like to see you ship me a set of mudflaps from France to the UK for £5 .....

Perhaps you thought you could 'have one over' by only paying the quoted postage for the UK and it has backfired ?

We get that all the time, people who don't understand enough English to read and make an informed selection and then don't understand our emails asking them to pay £x extra to cover the postage, they then put in a paypal dispute which is in pidjin English and Paypal usually decides in our favour!

Kate

 

[Koolvin]

I'm not a fan of one post wonders as already mentioned by Howard - especially if they register just to make a one post complaint.

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[ml_420_cdi]

Dear Nick and the loyal friends

I did receive the cancellation message today. Thanks for that Nick!
I still do not have the mudflaps and would of course have preferred them to this.
Please check that the email address on your site is correct (nick at euromerc.co.uk) as thats what I used.
I'm happy for your business expanding and hope you find the missing staff soon.

All this could have been avoided, if
1. the web-shop correctly calculates the shipping cost. (apparently this was the main trouble). There is no mention that you do not ship outside of the UK, and the customer has no way of checking the correctness of shipping cost. A simple table of this could be of help.

2. An email/reply to customer saying that there's been an error with shipping cost only takes a minute and a few extra $ shouldn't be an issue for anybody driving an MB
I would have happily accepted to do that.

I apologize, if I hurt somebody's feelings, but I think I was quite patient waiting 5 weeks before sharing this issue here. The thread title is pretty clear too (even with my limited language skills). Dear Kate, I would be happy to communicate with you in French, German, Swedish, of Finnish, if you find my English incomprehensible..

I did not join this group only to post a complaint. I own a nice MB and look for sharing the experience with these nice cars, as I do on other MB forums in Germany, France, Scandinavia, and US. Agree that the start could've been better...

so case closed.

chers,
mikko

 

[lil.smartie]

Dear Kate, I would be happy to communicate with you in French, German, Swedish, of Finnish, if you find my English incomprehensible..

chers,
mikko

Mikko,

Your English is great! I have in the past communicated in French with both French customers and a Spanish couple as we both understood it better than I understood Spanish or they English!

Kate

 

[nick mercedes]

All this could have been avoided, if
1. the web-shop correctly calculates the shipping cost. (apparently this was the main trouble). There is no mention that you do not ship outside of the UK, and the customer has no way of checking the correctness of shipping cost. A simple table of this could be of help.

I do ship outside the UK, in fact 70% of my customers are outside the UK, all I need is quick email before the order (see the international customers link on the front page) and I can alter the shipping to reflect the appropriate country.

But, because shipping varies so much between countries, even countries in the EU there's no hope of a table of costs, as some items ship by weight, and others by volumetric weight etc, there are just too many variables.

To get the mudflaps to you will cost £9.87 BTW, so almost double the UK rate.

Stick around on the forum though.

 

[nick mercedes]

Mikko,

Your English is great! I have in the past communicated in French with both French customers and a Spanish couple as we both understood it better than I understood Spanish or they English!

Kate

90% of the international people I deal with speak/type better English than UK people

Sometimes I'm ashamed that we Brits make so little effort to learn other languages...

 

[219]

Dear Nick and the loyal friends

I did receive the cancellation message today. Thanks for that Nick!
I still do not have the mudflaps and would of course have preferred them to this.
Please check that the email address on your site is correct (nick at euromerc.co.uk) as thats what I used.
I'm happy for your business expanding and hope you find the missing staff soon.

All this could have been avoided, if
1. the web-shop correctly calculates the shipping cost. (apparently this was the main trouble). There is no mention that you do not ship outside of the UK, and the customer has no way of checking the correctness of shipping cost. A simple table of this could be of help.

2. An email/reply to customer saying that there's been an error with shipping cost only takes a minute and a few extra $ shouldn't be an issue for anybody driving an MB
I would have happily accepted to do that.

I apologize, if I hurt somebody's feelings, but I think I was quite patient waiting 5 weeks before sharing this issue here. The thread title is pretty clear too (even with my limited language skills). Dear Kate, I would be happy to communicate with you in French, German, Swedish, of Finnish, if you find my English incomprehensible..

I did not join this group only to post a complaint. I own a nice MB and look for sharing the experience with these nice cars, as I do on other MB forums in Germany, France, Scandinavia, and US. Agree that the start could've been better...

so case closed.

chers,
mikko

Welcome to the forum Mikko .

Although your first posts may not have been under the best circumstances , I'm sure others will also welcome you if you genuinely wish to become part of this international community of friends who share a common interest in Mercedes-Benz .

Incidentally , your English is indeed better than either my French or German !

 

[janner]

I suggest a get-together at Nick's to help him sort out his stock.

 

[crockers]

90% of the international people I deal with speak/type better English than UK people

Sometimes I'm ashamed that we Brits make so little effort to learn other languages...

Que ?

 

[Diesel Benz]

Welcome to the forum Mikko .

Although your first posts may not have been under the best circumstances , I'm sure others will also welcome you if you genuinely wish to become part of this international community of friends who share a common interest in Mercedes-Benz .

Incidentally , your English is indeed better than either my French or German !

I've been following the thread because I've been considering an item that would be more expensive than anything I've ordered abroad so far. I think there were at least two "first posts" and I could not figure out who was referred.

Now I would conclude though that Pontoneer speaks very well Swedish and Finnish (you only admit that you don't speak as well German or French as Mikko ) which is nice because I come from Northern Europe where these languages are spoken (if someone did not know ). And I found one spelling mistake from Mikko's post, very good that it was forgiven because my keyboard tend to produce a lot of errors even if I certainly press the correct keys and I can expect those forgiven too.

If I understood the case, it looks like there is a happy end, specifically if the item is not out of stock. The next discussion should be about my item, how to explain Nick that I don't have enough money and he should then sell the item at less than it is worth.

 

[andy_k]

The next discussion should be about my item, how to explain Nick that I don't have enough money and he should then sell the item at less than it is worth.

just make sure he is in a good mood

 

[Bill_33]

I have found that Nick just get busy - he is a nice guy who will do all he can to help you.

Maybe he is a little disorganised sometimes

I have found that the best way to contact him is through a PM on this Forum - he usually replies within the day.

As for ordering anything online, especially from a "small" organisation - the software usually is not built to cope with all possibilities and if your situation is anything "out of the ordinary" I suggest that you make this clear before ordering - just my views

 

[Sp!ke]

Sounds like the shopping cart software is not up to the job of shipping internationally. If this doesnt get sorted then Nicks international customers will forever be having the same problem.

OScommerce (free) can do this for you.

 

[Kaka]

Does Nick (Euromerc) ever frequent these forums? I have sent a PM with no reply as of yet...I'd like to place an order!

 

[nick mercedes]

Does Nick (Euromerc) ever frequent these forums? I have sent a PM with no reply as of yet...I'd like to place an order!

PM sent at 11PM last night - I was fast asleep.

No further discounts are avalible unless you've made 100 posts, and then you get free shipping.

If you want photos of everything, not a problem, but I'm not going to drop everything and do it the minute I read your PM.

HTH.

 

[Kaka]

Hi Nick, thanks for response, much appreciated.

I was wondering if i could pick the parts up myself as i need them urgently and the only pictures i require are of the rear tail lights from the top.

Thanks for your help.

 

[ewans]

seems to me that Nick is being very generous with his time responding to members of this forum out of hours (myself included) i wouldn't expect my local dealers service centre do this so why expect it of an independant parts supplier. It a nice touch and i for one apprechaite it