- Joined
- Jun 24, 2008
- Messages
- 45,610
- Location
- London
- Car
- 2022 Hyundai IONIQ 5 RWD / 2016 Suzuki Vitara AWD
I appreciate that this was a recall and that the work was arranged by MB and not directly between you and the dealer.
But Mercedes Benz Customer Services and the dealer are very likely to be two separate legal entities (even in the event that the dealership is owned by MB and not franchised).
So potentially when you say that you have contacted the 'HQ' you may have in fact been contacting a different commercial organisation.
I think that you should try raising it directly with the dealer's service department first. You won't be asking them for a diagnosis, you will simply be asking them to check and see if the EML is the result of the work they have carried-out on your car.
And unfortunately the longer you leave it before you contact the dealer directly, the less likely you are to get a positive result from them.
But Mercedes Benz Customer Services and the dealer are very likely to be two separate legal entities (even in the event that the dealership is owned by MB and not franchised).
So potentially when you say that you have contacted the 'HQ' you may have in fact been contacting a different commercial organisation.
I think that you should try raising it directly with the dealer's service department first. You won't be asking them for a diagnosis, you will simply be asking them to check and see if the EML is the result of the work they have carried-out on your car.
And unfortunately the longer you leave it before you contact the dealer directly, the less likely you are to get a positive result from them.