Sat nav disc update
Just to update i had the new version comand sat nav disc purchased from comand on line as recomended however i am a little bit dissapointed with them.
Prior to purchasing it i contacted them on a couple of times to let them know that my original version was a 4.1 and it had never been updated therefore would i need to get any other updating firmware or discs and was told Definately NO as we only sell the original discs and only copy discs sold elseware need the updates as all the updating is held in and done with the new original that we sell.
I know now this is not true as i still dont have the benefits from the new disc and they are asking me to go to the Mercedes Main Dealeship.
Any comments gents.
Tich
Just to update i had the new version comand sat nav disc purchased from comand on line as recomended however i am a little bit dissapointed with them.
Prior to purchasing it i contacted them on a couple of times to let them know that my original version was a 4.1 and it had never been updated therefore would i need to get any other updating firmware or discs and was told Definately NO as we only sell the original discs and only copy discs sold elseware need the updates as all the updating is held in and done with the new original that we sell.
I know now this is not true as i still dont have the benefits from the new disc and they are asking me to go to the Mercedes Main Dealeship.
Any comments gents.
Tich
Last edited:
Tich
Apologies that you did not get clear enough information from us during the sales process.
The map disk gives you all the updates listed on our map disk sales page. We shouldn't metion ETA on the webpage, as ETA is not a benefit of the map disk, it is a benefit of the firmware running on the display unit.
The map disk contains updates for the Navigation processor which is in the boot.
The system in your car consists of
COMAND (display) unit
AGW (Amplifier, Tuner, etc)
Navigation processor
Phone controller
etc
and different systems are updated differently.
You asked about ETA, and we were not sure whether the S class unit ever displayed ETA, or whether it could display it on the map whilst navigating (such as can be done on the E Class), so we suggested a head unit (display) update may give you this feature.
- I am not sure whether the firmware update gives ETA or not, because the W220 S class was discontinued around the same time as the feature appeared on the E class, but that is what I would try, and different models get different features.
However, when installing head unit updates, just occasionally these go wrong and leave you with a head unit acting like a brick. (i.e useless). We thus suggest that these are done by a Mercedes dealer since if they break it you can tell them to replace it, whereas if we do the update we warn you of the risk and that if it fails, you will have to purchase a new head unit - because we know they fail from time to time (we had a SL one fail 2 weeks ago, and the update disk is still in that head unit on our workbench!!)
I hope that explains better, and at least you got the new version of the disk that just arrived too - many MB dealers still seem to be selling their stock of old ones off.
Thanks
Richard
Apologies that you did not get clear enough information from us during the sales process.
The map disk gives you all the updates listed on our map disk sales page. We shouldn't metion ETA on the webpage, as ETA is not a benefit of the map disk, it is a benefit of the firmware running on the display unit.
The map disk contains updates for the Navigation processor which is in the boot.
The system in your car consists of
COMAND (display) unit
AGW (Amplifier, Tuner, etc)
Navigation processor
Phone controller
etc
and different systems are updated differently.
You asked about ETA, and we were not sure whether the S class unit ever displayed ETA, or whether it could display it on the map whilst navigating (such as can be done on the E Class), so we suggested a head unit (display) update may give you this feature.
- I am not sure whether the firmware update gives ETA or not, because the W220 S class was discontinued around the same time as the feature appeared on the E class, but that is what I would try, and different models get different features.
However, when installing head unit updates, just occasionally these go wrong and leave you with a head unit acting like a brick. (i.e useless). We thus suggest that these are done by a Mercedes dealer since if they break it you can tell them to replace it, whereas if we do the update we warn you of the risk and that if it fails, you will have to purchase a new head unit - because we know they fail from time to time (we had a SL one fail 2 weeks ago, and the update disk is still in that head unit on our workbench!!)
I hope that explains better, and at least you got the new version of the disk that just arrived too - many MB dealers still seem to be selling their stock of old ones off.
Thanks
Richard
AdamG
Active Member
- Joined
- Sep 16, 2006
- Messages
- 132
- Location
- Bromley, Kent
- Car
- W210 E240 yr 2000 (stolen), W220 S320CDI (2003)
Further to Richard's post...
The w220 NTG1 can not display ETA on the moving map even with the latest firmware (using upadate disc 220 589 05 22 00). You can see it using the info button though.
The w220 ntg1 comand looks like the w211's but is quite different.
Adam
The w220 NTG1 can not display ETA on the moving map even with the latest firmware (using upadate disc 220 589 05 22 00). You can see it using the info button though.
The w220 ntg1 comand looks like the w211's but is quite different.
Adam
- Joined
- May 5, 2004
- Messages
- 8,450
- Location
- Surrey/Cotswolds
- Car
- W169 A, W205 C, R172 SLC, W447 vantastic
Just to be absolutely clear on this, ETA was not mentioned until the disk had been opened and inserted in the customers car. The navigation disk does NOT need any firmware updates to work as was explained and then demonstrated to the customer.
You are one of the very first in the country to benefit from the new V12 disk for the NTG1 system. Also the price rose between the initial enquiry and when the disks arrived. However we kept the price at the old V11 level and also applied the MBClub discount you asked for. So you got an exceptionally good deal.
You are one of the very first in the country to benefit from the new V12 disk for the NTG1 system. Also the price rose between the initial enquiry and when the disks arrived. However we kept the price at the old V11 level and also applied the MBClub discount you asked for. So you got an exceptionally good deal.
