Service intervals....

[Abb]

Is there any information or website I can check which illustrates how often a particular model of MB should be serviced?

From my personal experience, it has always been a requirement to have them serviced every year or a specified mileage (e.g every 10k miles), whichever come sooner. The schedule will tell you whether it is an A or B followed by a number which denotes what additional items.

I have made enquiries into a vehicle which is missing some services, namely one from 2014, 2018 and is due one this year, it is a 2013 model. The others have been done at MB as follows:

2015 – 16153 Miles
2016 – 29310 Miles
2017 – 36839 Miles

The garage have stated the reason they believe it has not been serviced as the first service was not due until 18K miles

It is currently at 56,515 miles and they have stated they will service it before it leaves them. They are trying to ascertain if it was serviced in 2018.

I know Audi have a long life service plan but have never heard of an equivalent for MB.

Is this plausible?

If I was to proceed, I would want it serviced my MB, along with a health check and any defects rectified, as I would imagine it would be quite a large service with a few additional items required ie brake discs, fluids, etc.

It has had two owners and it does seem odd the service history is missing from the beginning and the end. All could be completely innocent of course.

Just wanted to put it to the jury

 

[Chrishazle]

Google MB ESS (Mercedes-Benz UK | Electronic Service Sheet), you should find info there. For a 2013 car I would imagine the service interval would be annual/every 15.5k miles whichever comes soonest. Watch out for additional 2 and 4 year items like brake fluid change (2 years), fuel and air filter (4 years) which are not included as standard items but listed separately as additional items. Also if applicable ATF/filter change which could be at 37.5k miles.

 

[markjay]

Categorically... the car should have been serviced after 12 months from first registration.

MB moved from flexible service scheduled to fix annual service back in 2008.

There are several possibilities:

The first is that this is 'service creep'. E.g. the car was first registered in (say) December 2013, and serviced in January 2015, so the service was late by a couple of months and a couple thousand miles etc.

The second one... check if the car changed hands around the time of the first recorded service. I have seen this before, a car purchased new by a company and simply not taken off the road for servicing until sold. The company knowingly takes a hit on the value due to lack of service. The car is then serviced for the first time by the buying dealer when he prepares it to be sold as second-hand to a private owner.

The third option is that the car was serviced but the service wasn't recorded. Some companies service their own cars themselves in-house, but with lack of paper service book it is difficult to know. Check if the first recorded service is a Service A, which indicates the car has not been serviced before, or a Service B.

Also, I believe that STAR may keep a record of when the Service schedule was reset.

 

[markjay]

Check when the following were last done:

Brake fluid (2 years, so due in 2015, 2017, 2019)

Air filter (4 years, so due in 2017)

Fuel filter (4 years - if Diesel, so due in 2017)

Spark plugs (4 years - if petrol, so due in 2017)

Cabin filter (2 years, so due in 2015, 2017, 2019)

ATF & Filter (5 years if 7g+, so due in 2018)

 

[190]

...The third option is that the car was serviced but the service wasn't recorded. Some companies service their own cars themselves in-house, but with lack of paper service book it is difficult to know. Check if the first recorded service is a Service A, which indicates the car has not been serviced before, or a Service B.

I believe my car falls into this category. I was initially alarmed to find that the first service was not recorded on the MB system. The salesman assured me that the car only needed servicing every 2 years but as you say that had already ceased in 2008. I got the car at a very good price which reflected the lack of a documented 1st service and given the first recoded service was a B I thought in all probability the 1st A service hadn't been missed. At 10 years old now it hardly matters and as I intend to keep it another 5 years it will matter even less.

 

[Abb]

Thank you for all your help. I have contacted the dealer to see if he can shed some light for me.