Dear whoever this may concern,
On Tuesday 19th of January I phoned my windscreen cover part of my insurance cover to get the front windscreen of my 1997 Mercedes S320 replaced due to a large crack, an appointment was made for National Windscreens to come out to replace it on Thursday 21st January. The two fitters came out to my work early evening and started to carry out the job, after removing my windscreen it was discovered the wrong glass had been ordered, it was too short for the car. The fitter took the car back to the depot in Dryden Road, Bilston Glen Ind Est, Loanhead after telling me his boss would phone me first thing in the morning. I have no problem with the service the fitter, Chris, provided, in fact even offered to pick me up at the end of my shift at 10pm to give me a lift home. I declined his offer and managed to get a lift from a colleague.
The next day I hadn't received any communication and by 12.30pm I decided to call them to see what was happening. My shift that day was 2pm until 10pm so I was anxious to get my car back. I was told at the time my car would be ready for half 2. I managed to get a lift up to get the car and when I finally received it and got into work I was 2 hours late.
Upon inspection of the car the next day in daylight I was shocked to see the following;
Sealant blobs/smudges on the paintwork
Sealant on the A pillar interior trim
Trim on outside of A pillar not fitted and appearing to be broken
Small shards of glass all over the interior
Trim on the bottom of the windscreen broken
Blood-like smudge on the passenger seat
I find this unacceptable and certainly not as the car left me, I had washed the car on the Thursday morning prior to it getting the work carried out.
I don't think I am unreasonable in asking for the above to be sorted out at no cost to myself and I also don't think it is unreasonable to ask for a courtesy to provide me with transport whilst the above is carried out.
I shall also be sending a copy of this email to my insurance company for their attention. I look forward to receiving contact from yourselves as to how the situation will be resolved.
Regards,
Lucas Brown
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) last night before we went out and it's really turned out quite shoddy, there's sealant blobs on the bonnet, doors and wings, some sealant on the interior trim on the A pillar along with oily fingerprints, the exterior trim on the A pillar is broken and won't clip back in properly, the other one isn't right either, there's loads of little bits of glass lying everywhere, the above bit of trim is broken and to top it all off there appears to be a smudge of blood on the passenger seat 
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