I am getting slightly concerned now. Not saying what they say isn't true but why did they not tell you this right away ? [ maybe they did?] I can't see how they can assess/visualise the timing gear adequately without removing the timing case. Certainly unlikely from the sump or cam cover. I think you have to be quite blunt about it and ask them exactly how many of these engines with this problem have they ever repaired?
Not casting aspersions here since I don't know them but there are many garages out there purporting to be "Mercedes Specialists" . While in the main they are perfectly competent to service these vehicles rebuilding a Mercedes engine's timing gear requires engineering skills of a higher level . Just make sure your specialist has the adequate experience for both your sakes.
I sent the Mercedes specialist this youtube link to watch as it shows another way of checking whether the balancer shaft is the problem.
https://www.youtube.com/watch?v=xohSv1epRHU
After watching the video the Mercedes specialist e-mailed me back and this is what he says:
Hi There,
I managed to watch the video and it is interesting.
I watched it with one of my fellow Service Advisors who prior to doing his current job, spent 20 years as an MB Technician.
He was unaware of this method too.
This also lends weight to the point I made in relation to it being a ‘common problem’ as in those 20 years, he has never carried out this repair!
If it was as common as the internet makes out, I’m sure that he would have utilised this check at some point.
Also, a point made by the guy doing the video, at around 13 minutes, he refers to the oil pump being the cause of the problem. He then corrects this
By saying that the problem is actually caused by the owners using wrong or cheap oil. No reference to ‘common fault’. (he may mention this elsewhere. I was listening with a low volume)
My opinion is that this is the stance MB will make in that the oil change history cannot be proven for 70,000 miles + and for that reason, no contribution will be made.
If however, you would like us to carry out the diagnosis, please do not hesitate to contact me.
Kind regards,