saorbust
MB Enthusiast
- Joined
- Oct 24, 2003
- Messages
- 1,444
- Car
- CLS350CDI
glojo said:Hi saorbust,
Thanks for that. It sounds like we both keep documentation, but I simply put the reference number of previous correspondence. I never kept the press release, but it looks like it depends on whose desk the letter lands on?
If you get better treatment, then I will have to drag my head out of the sandand liase with you.
Good luck,
John
Stop Press![]()
I have just received a Priority Post from the Netherlands, which very briefly states that:
***** there has been a delay in the introduction which has now been changed to the beginning of 2006. Please note that this information is subject to change.*********
Prior to taking delivery of the car in February 2004 I was told COMAND actually had this facility!! I suppose you can argue that it does. It simply is not activated. To me that is not a very clever response, but I am biase.
Oh well let round five commence.
Regards,
John the discontented
Hi John,
I had a reply this weekend. Its full of inaccurate detail (Teleatlas providing the CD was one choice quote!), and basically says its contractural.
I'm now going to write back, point out the incorrect statements in the letter, give them a copy of the press release, point out they are also 1 year into a three year deal (check http://www.itisholdings.com/pdf/mercedes050105.pdf) which is the press release from ITIS, and also state again that the owners manual does say 'TMC enabled where signal is broadcast'. I also mentioned that owners of the older systems can get the feature.
Frankly its a silly response from them, but at least they are trying.
Will keep you posted.