Where do I send complaint letters, and addressed to whom?

[zishan03]

Any help plus pointers would be a great help thanks.

Anyone who has any advice for writing these letters please speak your mind as it will help me alot and i'm sure plenty more in the future.


Thanks alot


Zishan

 

[marcos]

To whom do you wish to complain to ?

 

[zishan03]

To whom do you wish to complain to ?

To mercedes, sorry I didnt mention that, if you read my thread in the Engine section you may be able to help as the whole thing has started again and i've been put in a very odd position.


Thank you

 

[Piff]

Extracts from previous thread http://mbclub.co.uk/forums/showthread.php?t=12742:

"Try airing your grievances with:-
Mercedes Benz Customer Assistance Centre NV
Gaetano Martinolaan 10
6229 Maastricht
NL
PO Box 1456
6201 Maastricht NL
Fax 0207 975 7074
Phone 00800 1 777 7777
e-mail [email protected]
You should be surprised how your main dealer will react to your problems once MB CAC become involved!
Don't forget to copy your main dealer with the correspondance."

"The dealer gets 48 hours to come up with a satisfactory action plan and then has to implement it to the customers satisfaction.
If they fail on either count a fine £1000 ensues.

MB phone the customer during repair times and after to ensure th customer is being kept upto date and is then happy with the repairs."

Good Luck