This is what I’ve said to them. In this nonsensical situation where a car built in 2023 has to ‘recalibrate’ (whatever that means in this instance) every time the engine starts, but cannot perform this function at night then surely make then mechanism silent.
I agree it’s a fault. MB say it’s not a fault because it has been designed to operate in this way. That may be correct from their technical point of view but from a customer point of view the design is basically flawed and therefore not fit for purpose. Lets say MB designed the door mirrors such that, every time the car started, the mirrors went through some sort of recalibration sequence which meant they ended up back at the original factory default position which was no good for you and so had to be adjusted every time. MB could say - well that’s what they have been designed to so so it’s not a fault. Yes, but it’s nonsensical and unacceptable so therefore a faulty design from a customer viewpoint. How is this camera issue any different? I have asked MB for an explanation as to why the recalibration is required so I could at least understand and check the logic but they won’t reply to this question.
I wouldn't believe a word Mercedes is telling you, rear cameras have been on cars for years now without the need to recalibrate from year to year let alone every time you start the car up.
Agreed. I don’t believe anything MB are telling me - it’s all bollocks as far as I am concerned. My C class camera does not go through any calibration sequence as far as I am aware and certainly there are no noises. I did take another A class for a test drive and it did the same. My next door neighbour has recently taken delivery of a new A class and it also does the noisy calibration thing whereas his previous generation A class did not.
I can’t understand what they are doing under there as I would have thought it must be a software programming issue rather than a hardware problem.
I would have thought that a camera is just a camera and that its opening and closing is controlled by a software programme not by the camera itself. Very interested to hear how you get on so please keep us posted - many thanks for the updates.
Which section would you suggest it should have been under?
Either parts section or electronic
The thing for me is what constitutes a fault and what constitutes a characteristic. I had assumed that the new model was better than my 2 1/2 year old car! I hadn't test driven the new car as it was ordered from stock online. If I had driven and had heard the clicking I wouldn't have bothered and would have bought a new car from another manufacturer or would have kept my old car until my PCP was up at the end of March. The fact that they are keeping our cars to fix says to me that there must be something that needs fixing. It also appears that Mercedes themselves won't put anything in writing and this is all on the basis of hearsay from my dealer.
