- Joined
- Jul 12, 2011
- Messages
- 14,925
- Location
- Near Salisbury
- Car
- MX5 1.8 Sport, Range Rover 5.0 SC, BMW X1
My Samsung mobile telephone has developed a fault. I am getting repeated messages that "charging is suspended, voltage too high" when it is not plugged in. It is also draining the battery rapidly as well as not connecting via the usb port.
My service provider. (Orange) have refused to replace it as it is 9months old. They insist that I must return it to Samsung for repairs.
If it was up to 6months old they would courier a replacement to me without question.
To be fair they did offer to replace it if I paid them £285!
What is the position regarding consumer law here?
I understand that the sulpplier should be the one to sort such issues, at least within the first year..
If necessary I will send it to Samsung but that will take significantly longer to sort out and be far less convenient.
Any comments or suggestions welcome.
My service provider. (Orange) have refused to replace it as it is 9months old. They insist that I must return it to Samsung for repairs.
If it was up to 6months old they would courier a replacement to me without question.
To be fair they did offer to replace it if I paid them £285!
What is the position regarding consumer law here?
I understand that the sulpplier should be the one to sort such issues, at least within the first year..
If necessary I will send it to Samsung but that will take significantly longer to sort out and be far less convenient.
Any comments or suggestions welcome.