Advise needed on W203 Warranty decision.

[Badboysun]

I've just being to the dearlership for paint warranty work on a 2003 c class to both the front wings, (runs out in April) they said its easier to fit new ones to both sides, great I thought, now i've had the decision back, they want 50% customer contribution L/H £370.85, 50% customer contribution R/H £370.85, 50% preparation £106.77 with vat over £1000. How do I go about appealling this decision, who can I write to at Mercedes about this as I feel, if they had put galvanised panels on, rust would not be a problem. This offer is only valid for a month.

 

[Badboysun]

I've just phoned MB customer service, to try to appeal this decision, and after a lengthy conversation was told because my car has 7 MB stamps in the book and 1 none MB stamp, this is why the decision was made, for customer contribution, rather than free work, and the decision is final.

 

[Mike Walker]

Sympathise with your problem but think if you read the relevant documents you will find that MB are correct.
My 2001 C class has been repaired FOC 3 times so far because it has a full MB service history.