Damaged seat at MB

[merc estate]

Glad you got the cover but a bit of a pi*s take u having to fit it, i would have thought they should be bending over to keep you happy. I take it thats the last time you will use them.

 

[Bobby Dazzler]

Yes gave up with them, never had a call to say anything just from the service manager over a week ago to say he’s ordered a new cover.
I had to chase it up in parts.
Tried calling and always busy, no response to emails nothing.

Shocking.

 

[zenman63]

Glad you got the cover but a bit of a pi*s take u having to fit it, i would have thought they should be bending over to keep you happy. I take it thats the last time you will use them.

I honestly would not trust them to fit it, only because I can do it myself I am not to bothered about it.
It’s not the first time this main dealers had problems.

 

[Continental]

What grief. This thread is just one written account of ‘service’ (I’m guessing from some ‘approved’ franchise dealer that probably looks like it is owned by MB themselves from the outside?) that is capable of turning people away from a brand entirely. I have many stories of grief with service departments at approved franchised dealerships, and the occasional satisfactory story (nothing to write home about, just they actually did what they said they would do at the price they quoted within a reasonable time frame).

Honestly, probably worth spending two minutes when you park up at a dealership for any work just making a short video of your car before trusting them with the keys to do anything whatsoever.

 

[zenman63]

What grief. This thread is just one written account of ‘service’ (I’m guessing from some ‘approved’ franchise dealer that probably looks like it is owned by MB themselves from the outside?) that is capable of turning people away from a brand entirely. I have many stories of grief with service departments at approved franchised dealerships, and the occasional satisfactory story (nothing to write home about, just they actually did what they said they would do at the price they quoted within a reasonable time frame).

Honestly, probably worth spending two minutes when you park up at a dealership for any work just making a short video of your car before trusting them with the keys to do anything whatsoever.

I agree with a full walk around inside and out.
The dealers are full main dealers new and used and AMG center!
The place is right up there, top end show room and work shop.
Just has muppets in the workshop.
Cannot fault parts, used them for 20 years.

 

[geoffus]

The fact they never offered to fit the seat cover, was it due to no admittance of any fault on their part ?
Surely if they had admitted to the damage they would fit it as well, or was it a compromise ?

 

[zenman63]

The fact they never offered to fit the seat cover, was it due to no admittance of any fault on their part ?
Surely if they had admitted to the damage they would fit it as well, or was it a compromise ?

No off ever made to fit it, just a brief call to say his ordered the cover, no other contact at all.
I might hit them with a fitting bill!

 

[MrGreedy]

And an honest and factual Google review. I would even email a link to the branch manager, and then when they try to bribe you to remove the review, send that into MB head office/central customer service. This terrible performance should be highlighted and the branch manager needs a kick up the backside to sort the business out that he/she/him/they/them/her are supposedly paid to manage.

 

[zipdip]

I do not blame you for giving up on this MB dealership doing the right thing,but at least you got the seat cover and I suppose you will cut a piece of wood to keep the glass in the door in the right place, well I do not see anybody asking just why did the boy take the door card off if they did not have a part to replace,they would have found the fault with Star,but with you doing it yourself at least you know it is done right.

 

[zenman63]

Well an up date, seat cover done, it’s a good two hours work but happy with that.
I then took the door apart and fitted the latch, you can guess the next part, it’s the same, I kind of new it would be as they diagnosed the wrong part, why the went with the mechanical latch and not the soft close actuator module.
So back to them for the next part, hopefully the right one this time.
Taking the door card off I found most of the clips snapped so will get a new set as well.

 

[zenman63]

 

[zenman63]

Just swapped pictures about.

 

[mioba]

I would be writing a letter to customer services Milton Keynes.
Appalling "service".
Which dealer was it?

 

[Justintyme]

Just swapped pictures about.

Lol , if people only knew what they were sitting on!!!!

 

[Martinjs]

Just remind us again (in CAPITALS) which “authorised Mercedes franchised dealer” this was again, so that we can avoid them.

Their treatment of your situation is shameful, I understand fully why you have undertaken the work yourself having had similar situations in the past, albeit not with any MB dealer, but their standards of work have had their moments ( charged for filter changes that weren’t done, not enough oil in the engine, failure to lubricate pan roof etc. ). It seems that we should expect sub-standard, after all, we are only paying about £120 p.h.!!!

 

[Benz17]

Just remind us again (in CAPITALS) which “authorised Mercedes franchised dealer” this was again, so that we can avoid them.

Their treatment of your situation is shameful, I understand fully why you have undertaken the work yourself having had similar situations in the past, albeit not with any MB dealer, but their standards of work have had their moments ( charged for filter changes that weren’t done, not enough oil in the engine, failure to lubricate pan roof etc. ). It seems that we should expect sub-standard, after all, we are only paying about £120 p.h.!!!

Which dealer was this?

 

[zipdip]

Well let the op get the right part from this sub standard main dealer and then maybe he will tell us,I know we do sort of shy away from saying who the dealership is,but we are getting so many posts like this one,I think it is time we did name and shame,at the same time name the good main dealers there must be some

 

[zenman63]

Yes as anyone can see this, hopefully after the job is finished.
Still no emails back from the dealers, they will pick it up in the morning.
None returnable part now fitted, I am not taking it back out anyway.
That latch was £326 plus the £140 for the original diagnostic plus vat and now it needs the soft close module and that will probably need coding to the car as well as another 2 hours to fit.

 

[zenman63]

Just some closure on this, dealers just said we need to order the soft close actuator but on back order and could be weeks.
I found a used one on eBay and just fitted it and working.
Cut the old one apart and it’s a Bowden cable on a worm gear, small motor, the cable had snapped.

 

[Petrol Pete]

The OP is in Warwickshire, so are these guy's

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